What is the procedure for Staff when dealing with Unacceptable Customer Behaviour?

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Michael Carroll-Owen

Dear Department for Work and Pensions,

What is the procedure for Staff when dealing with Unacceptable Customer Behaviour & does an investigation take place to determine if the staff UCB complaint is justified to be put on a "Customers" file held by the DWP?

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of DWP HR PQ & FOI Focal Point, Department for Work and Pensions

1 Attachment

Dear Michael Carroll-Owen,

I am writing in response to your request for information, received 5th
December.

Yours sincerely,

DWP Central FoI Team