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What is the maximum care you can have with full funding from CSU

suannah gardner made this Freedom of Information request to Midlands and Lancashire Commissioning Support Unit

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Dear Midlands and Lancashire Commissioning Support Unit
please can you let me know what is the maximum care you can get when full funding is given. my mother in law gets full funding but there seems to be restrictions when it comes to her care. we have requested extra care for her on weekends but are told this does not happen as they dont provide weekend cover. we have a care company in place but it seems like we are asking them do provide the care

Yours faithfully,
suannah gardner

CONTACTUS, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
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How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
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How we use your information: Our privacy notices explains how we use,
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CONTACTUS, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear Suannah

 

Thank you for your email of 1^st November 2018.

Your enquiry has been allocated a reference number of CAS-512497. Please
quote this reference number in any further communication regarding this
issue.

NHS England commissions or buys primary care services for local
communities. For example GPs, dentists, opticians, and pharmacy services.
We also commission health and justice and military health services plus
some specialised services.

The NHS England Customer Contact Centre is primarily set up to handle
general enquiries, complaints & Freedom of Information requests from
members of the public regarding primary care services.

 

I can confirm that you would need to contact the Continuing Health Care
team within the Clinical Commissioning Group (CCG) who are currently
funding your Mother in Laws care. They will be able to advise you of the
packages of care and the maximum amount of care available.

 

If you require any further information or wish to speak to someone about
your enquiry, please contact NHS England at the email address and
telephone number shown below.

Regards

 

Jennifer

 

NHS England

PO Box 16738 | Redditch | B97 9PT

0300 3 11 22 33

[1][Midlands and Lancashire Commissioning Support Unit request email]

[2]www.england.nhs.uk

 

 

 

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