phsothefacts Pressure Group

Dear Parliamentary and Health Service Ombudsman,

At a recent meeting with Rob Behrens, Ombudsman he informed us that PHSO had a design team. Can you tell me what is the remit of the design team, who are the members and who do they report to?

Yours faithfully,

Della Reynolds

phsothefacts Pressure Group

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear Ms Reynolds,

 

RE: Your information request – FDN- 274943

 

Thank you for your email dated 7 December 2017. I am writing to
acknowledge receipt of your request for information held by the
Parliamentary and Health Service Ombudsman (PHSO).

 

In accordance with the statutory timeframe set out in the Freedom of
Information Act 2000, a response will be sent to you by 9 January 2018.
This is 20 working days from the date of your initial request to us.

 

If you have any queries regarding your information request in the meantime
please do not hesitate to contact us at
[1][Parliamentary and Health Service Ombudsman request email].

 

Yours sincerely

 

Information Rights Team

Parliamentary and Health Service Ombudsman

Millbank Tower, Millbank, London SW1P 4QP

E: [2][Parliamentary and Health Service Ombudsman request email]

W: [3]www.ombudsman.org.uk

 

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Ms Reynolds,

 

Re: Your Information request – FDN-274943

 

Further to my email of 12 December 2017 I am writing to provide you with
an update on your information request.

 

We are still working to provide a response to your information request.
Unfortunately, it is taking us longer than we had hoped to complete this
work and we are sincerely sorry for the delay.

 

We are now aiming to respond to your request by 11 January 2018.

 

Yours sincerely,

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [1][Parliamentary and Health Service Ombudsman request email]

W: [2]www.ombudsman.org.uk

 

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Ms Reynolds

 

RE: Your information request – FDN-274943

 

I am writing in response to your email received 7 December 2017 in which
you have made a request for information held by the Parliamentary and
Health Service Ombudsman (PHSO) under the Freedom of Information Act 2000
(FOIA). Please accept our sincere apologies for the delay in our response.

 

Your exact request was:

 

‘At a recent meeting with Rob Behrens, Ombudsman he informed us that PHSO
had a design team. Can you tell me what is the remit of the design team,
who are the members and who do they report to?’

 

I can confirm that the PHSO do not have a ‘design team’. There is however
a staff team known as the Design Authority whose remit is to maintain and
process documentation, and to manage any normal conduct of business
changes to policy and process. The Design Authority team are located in
the Operations Directorate and currently managed by Chris Morgan, Director
of Quality & Service Integrity

I hope you have found this email helpful. If you believe I have made an
error in the way I have processed your information request, it is open to
you to request an internal review.  You can do this by sending an email to
[1][Parliamentary and Health Service Ombudsman request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([2]www.ico.org.uk).

Yours sincerely,

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][Parliamentary and Health Service Ombudsman request email]

W: [4]www.ombudsman.org.uk

 

Follow us on

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Our Service Charter explains how we work
[8]Click here to find out more

 

Watch our short animation to find out how we deal with complaints

 

 

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References

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3. mailto:[Parliamentary and Health Service Ombudsman request email]
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/
5. http://www.facebook.com/phsombudsman
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phsothefacts Pressure Group

Dear InformationRights,

Can you tell me how many people work in the Design Authority Team and who they report to?

Yours sincerely,

Della Reynolds

phsothefacts Pressure Group

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Ms Reynolds,

 

RE: Your information request – FDN-275010

 

Thank you for your email dated 23 January 2018. I am writing to
acknowledge receipt of your request for information held by the
Parliamentary and Health Service Ombudsman (PHSO).

 

In accordance with the statutory timeframe set out in the Freedom of
Information Act 2000, a response will be sent to you by 20 February 2018.
This is 20 working days from the date of your initial request to us.

 

If you have any queries regarding your information request in the meantime
please do not hesitate to contact us at
[1][Parliamentary and Health Service Ombudsman request email]

 

Yours sincerely,

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [2][Parliamentary and Health Service Ombudsman request email]

W: [3]www.ombudsman.org.uk

 

Follow us on

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Our Service Charter explains how we work
[7]Click here to find out more

 

Watch our short animation to find out how we deal with complaints

 

 

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References

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3. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/
4. http://www.facebook.com/phsombudsman
5. http://www.twitter.com/PHSOmbudsman
6. http://www.linkedin.com/company/parliame...
7. http://www.ombudsman.org.uk/about-us/our...

InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Della Reynolds,

 

Re: Your Information Request - FDN-275010

 

Thank you for your email of 23 January 2018. I am writing in response to
your request for information held by the Parliamentary and Health Service
Ombudsman (PHSO) which has been processed in line with the Freedom of
Information Act 2000 (FOIA).

 

You requested the following information:

 

‘Can you tell me how many people work in the Design Authority Team and who
they report to?’

 

In response to your request I can confirm six people work in the Design
Authority Team and they currently report to Chris Morgan, Director of
Quality & Service Integrity.

 

Please note, however, as of Monday 12 February 2018 the team will be
reporting to Abigail Howarth, Director of Operations and Quality.

 

I hope you have found this email helpful. If you believe I have made an
error in the way I have processed your information request, you can
request an internal review. To do this please email
[1][Parliamentary and Health Service Ombudsman request email] and included details of your
concerns so we can consider them further.

 

If you remain dissatisfied following the outcome of the internal review,
you would have the option to complain directly to the Information
Commissioner’s Office (ICO). Details of how to do this can be found on
their website [2]www.ico.org.uk

 

Yours sincerely,

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][Parliamentary and Health Service Ombudsman request email]

W: [4]www.ombudsman.org.uk

 

Follow us on

[5]fb  [6]twitter  [7]linkedin

 

Our Service Charter explains how we work
[8]Click here to find out more

 

Watch our short animation to find out how we deal with complaints

 

 

______________________________________________________________________
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References

Visible links
1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. http://www.ico.org.uk/
3. mailto:[Parliamentary and Health Service Ombudsman request email]
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/
5. http://www.facebook.com/phsombudsman
6. http://www.twitter.com/PHSOmbudsman
7. http://www.linkedin.com/company/parliame...
8. http://www.ombudsman.org.uk/about-us/our...

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