What is added to the water during the purification process, and why

George Tsigarides made this Environmental Information Regulations request to Thames Water
You only have a right in law to access information about the environment from this authority

The request was successful.

Dear Thames Water,

Please confirm what is added to the water during the purification process, and why.

Yours faithfully,

George Tsigarides

EIR Requests, Thames Water

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Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
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EIR Requests, Thames Water

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Telephone:  0800 0093805
Email: [1][email address

9 October 2019

Our Ref: EIR-19-20-119

Environmental Information Request

 

Dear George

 

Thank you for your environmental information request. Please find our
response to your questions below.

 

“Please confirm what is added to the water during the purification
process, and why”

 

Our Response

 

May I please draw your attention to the following link:

 

thameswater.co.uk/Home/Help and advice/Water Quality/How we look after
your water

 

Here you will find information on drinking water treatment, groundwater
treatment works and surface treatment works.  It also includes information
about the various stages of the water treatment process, plus a whole host
of other information which you may find interesting.

Internal Review

 

If you feel that we have not dealt with your request for environmental
information properly, you can ask us to reconsider our response. Your
complaint must be made in writing and will need to be made no later than
40 working days after you receive our original response.

 

We will carry out an ‘Internal review’ of your complaint to decide whether
we have complied with the requirements set out in the Environmental
Information Regulations 2004. We will inform you of the outcome of our
internal review as soon as possible, and no later than 40 working days
after receiving the complaint.

 

Disclaimer:

 

The information provided with this letter is taken from the information we
hold on our records as at the date indicated. We cannot guarantee the
accuracy of this information and it should not be relied on for any
purpose.

 

Under the Regulations, Thames Water has a duty to individuals requesting
information to make that information available on request and in the
format requested, and must comply with this duty, unless one of the
exceptions contained within the Regulations applies.

 

On this occasion, as the time (chargeable under our published charging
regime) taken to prepare the response has fallen under our minimum limit
for charging, we have waived the fee; We reserve the right to charge in
accordance with the fees published on our web site for any future
requests.

 

 

Yours sincerely,

 

Paul Bridgens

Data Protection Advisor

Group Legal & Data Protection Team

 

 

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

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