Dear Sir or Madam,

what constitutes a cost of investigating a complaint and compensatory payments?

As one of the reasons you use for not investigating complaints of maladministration is costs, I would like to know how you break that down.
Dose this include your staff costs, office costs, admin costs, if so, what is the figure you use for each, please include any other items you break this charge down with.

Or, do you have set 'per hour' costs that covers everything ?

Apart from your general office cost, staff wages, what are the other costs considered in this figure.

What framework do you use to consider this, what safety s are built into it.

On a similar vain,

What figures, guidance or framework do you use when recommending compensatory payments.

How do you calculate them ?

If the answers to any of the above are 'Discretionary powers of the investigating officer/ombudsman' please send me any documents or reports or study s you have done into checks and balances ensuring these are fare and reflect the actual cost incurred both sides.

Have you done any study s, reports checking/comparing outcomes of cases you investigate and compensation you suggest, to similar real world uk legal cases, if not, what checks balances do you use to ensure your, ' judicial outcomes' reflect real world examples

Yours faithfully,

George Cant