what constitutes a cost of investigating a complaint and compensatory payments?

George Cant made this Freedom of Information request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Sir or Madam,

what constitutes a cost of investigating a complaint and compensatory payments?

As one of the reasons you use for not investigating complaints of maladministration is costs, I would like to know how you break that down.
Dose this include your staff costs, office costs, admin costs, if so, what is the figure you use for each, please include any other items you break this charge down with.

Or, do you have set 'per hour' costs that covers everything ?

Apart from your general office cost, staff wages, what are the other costs considered in this figure.

What framework do you use to consider this, what safety s are built into it.

On a similar vain,

What figures, guidance or framework do you use when recommending compensatory payments.

How do you calculate them ?

If the answers to any of the above are 'Discretionary powers of the investigating officer/ombudsman' please send me any documents or reports or study s you have done into checks and balances ensuring these are fare and reflect the actual cost incurred both sides.

Have you done any study s, reports checking/comparing outcomes of cases you investigate and compensation you suggest, to similar real world uk legal cases, if not, what checks balances do you use to ensure your, ' judicial outcomes' reflect real world examples

Yours faithfully,

George Cant

Foi Officer, The Local Government and Social Care Ombudsman

Dear Mr Cant

Our ref: CS/09/101

This is to acknowledge receipt of your request below. We will respond within the 20 working day target (which would be by 29 October 2009) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

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Foi Officer, The Local Government and Social Care Ombudsman

1 Attachment

Dear Mr Cant

Our ref: CS/09/101

I attach a letter in response to the request below.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |

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Stuart Hardwicke CARRUTHERS left an annotation ()

There are three different cost centres associated with investigating a complaint. There is also a central support service. The York Office is on record as identifying that it makes heavier use of central support services than other cost centres (Coventry and London).

There should be figures available for each cost centre..

Jean James left an annotation ()

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