What are the procedures DWP staff must follow after failed "Safeguarding Visits"?

The request was partially successful.

Michael Carroll-Owen

Dear Department for Work and Pensions,

In light of concerns with regards to the case of Errol Graham and that DWP staff visited Mr Grahams property twice carrying out "safeguarding" visit which didn't get any response from Mr Graham, I would like to ask the following:

What is the correct procedures DWP staff should follow after 2 failed "Safeguarding" Visits which haven't produced a response from a customer/claimant of the DWP?

Is there a blanket information sharing policy in place with regard to the DWP providing police claimants information when "Safeguarding" Visits fail so the police can carry out a 'Welfare Check' on the claimant?

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

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Michael Carroll-Owen

Dear Department for Work and Pensions,

By law you should of responded to my Freedom of Information request by the 28th Feb 2020. Please provide the information as per my request.

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

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Michael Carroll-Owen

Dear Department for Work and Pensions,

You are now 7 days over the due date of the 28th February for this FOI to be responded too. Please provide clarification on the reason why there has been a delay in replying to this FOI.

By law you should have responded by the 28th of February. I will now provide you with a final 7 days to respond to this request by the 13th March 2020, if by this date you fail to respond to the two simple requests for the information pertained in my original request, I will have no choice but to refer this issue to the ICO (Information Commissioners Office) for failure to comply with a FOI request.

The information requested should be easily accessible as it is policy and guidance information I have requested.

Yours faithfully,

Michael Carroll-Owen

Michael Carroll-Owen

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'What are the procedures DWP staff must follow after failed "Safeguarding Visits"?'.

By law the department was suppose to respond to this request by the 28th of February 2020, however it failed to respond. I have then given adequate further time for the department to respond however still it failed to respond to my request.

Please can you explain as to why the department hasn't responded to the simple 2 questions I have asked? and also can you explain why there hasn't been any communication to my follow-ups.

I have to now notify you as to my prior communications I have now escalated this to the ICO for none compliance in providing the FOI request.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
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If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
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[2]http://www.gov.uk/dwp
 
 

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

Dear Michael Carroll-Owen,

Contact email: [1][email address]

Thank you for your Freedom of Information (FoI) request (FOI2020/04493).

We would like to apologise for the delay in responding to your FoI
request.

The DWP does endeavour to respond to FoI requests within 20 working days.
However due to the current situation with COVID-19 it has not been
possible for us to reply to you within this timeframe as available
Departmental resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, ple ase contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

Dear Michael Carroll-Owen,

Our Ref: IR2020/12760

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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Michael Carroll-Owen

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'What are the procedures DWP staff must follow after failed "Safeguarding Visits"?'.

Whilst I understand that there is a global health emergency ongoing that is also affecting the UK, this request was due to be responded on by the 28th Feb 2020 which was weeks before we went into total coronavirus emergency lock down! So can you explain to me even though I made attempt after attempt to get a reply from the FOI team for this FOI how you have only decided to just reply delaying this even further even though there is clear evidence your team actually have replied to other FOI's on the 31st March 2020 which were made after the date of FOI I made.

The information i requested is a simple request for the guidance and policy surrounding safeguarding visits which should have been a simple inquiry for the department to have conducted to respond to the FOI. As such i would now presume your department have no policy and guidance around this issue therefore as previously explained I have now escalated this to the ICO for them to investigate your failure.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Michael Carroll-Owen

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priory areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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Bob a Job left an annotation ()

DWP will say sorry for delay if commissioner tells them to reply and then it will give reasoning why it will not share what has been asked for and a review will have to be requested and do a commissioner complaint if review fails. Who knows when it will end?

Michael Carroll-Owen left an annotation ()

The commissioner has a decision notice ready to send to them.

Operations FOI Team,

2 Attachments

Dear Michael Carroll-Owen,

I am writing in response to your request for information, received 31
January.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Operations FOI Team,

1 Attachment

Dear Michael Carroll-Owen,

I am writing in response to your request for information, received 16
March.

Your response is attached

Yours sincerely,

DWP Operations FOI Team