Website redevelopment costs

Kyle Beale made this Freedom of Information request to Humberside Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Humberside Police,

To help assist with a study in to cost effectiveness of public sector websites, can you please provide me with:

a) design and development costs to launch (single figure)
b) ongoing hosting, licensing and maintenance costs (per year or other suitable measure)
c) brief overview of server technologies used (e.g. Microsoft .NET, Apache/PHP, etc.)

I fully understand that contractual agreements, tender documents and other materials may be commercial in confidence, but do hope that you can assist
with indication of costs and technology as other forces have done for me already.

Yours faithfully,

Kyle Beale

Green, James 8935, Humberside Police

1 Attachment

Your Ref:
Our Ref:F-2010-01331

29 June, 2010

Dear Mr. Beale,

Thank you for your request for Information, received at this office on 29 June, 2010, in which you requested details of the following:

Information regarding public sector websites

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances Humberside Police may be unable to achieve this deadline. If this is likely you will be informed and given a revised time-scale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of the information you request. If this is the case you will be informed and the 20 working day timescale will be suspended until we receive payment from you. If you chose not to make a payment then your request will remain unanswered.

Some requests may also require either full or partial transference to another public authority in order to answer your query in the fullest possible way. Again, you will be informed if this is the case.

We anticipate being able to provide you with the information that you have requested on or before 27 July, 2010.

Should you need to discuss this further please do not hesitate to contact the unit.

Yours sincerely,

Sarah Whitfield
Information Compliance Assistant
+44 (1482) 317095
Humberside Police
Corporate Development Branch
Information Compliance Unit
Priory Road
Kingston Upon Hull
HU5 5SF
Fax:+44 (1482) 317090

************************************************************ Internet e-mail is not to be treated as a secure means of communication. Humberside Police monitors all Internet e-mail activity and content. This communication is intended for the addressee(s) only. Please notify the sender if received in error. Unauthorised use or disclosure of the content may be unlawful. Opinions expressed in this document may not be official policy. Thank you for your co-operation. Humberside Police ************************************************************

Waller, Paul 8065,

1 Attachment

NOT PROTECTIVELY MARKED - NO DESCRIPTOR

Your Ref:
Our Ref:F-2010-01331

28 July, 2010

Dear Mr. Beale,

Thank you for your request for information dated 29 June, 2010 concerning Information regarding public sector websites.

The full details of your request are shown below:-

a) design and development costs to launch (single figure)

£28,475.00

b) ongoing hosting, licensing and maintenance costs (per year or
other suitable measure)

£3,308.00

c) brief overview of server technologies used (e.g. Microsoft .NET,
Apache/PHP, etc.)

Apache Web Server Running Phusion Passenger (mod_rails) Ruby on Rails, Application framework MySQL Database

This is to inform you that all information relating to your request has been collated and is attached.

Should any further information be requested regarding this topic, a separate request will need to be submitted.

If I can be of any further assistance on this matter please do not hesitate to contact me.

Yours sincerely,

Paul Waller
Information Compliance Officer
+44 (1482) 317096
Humberside Police
Corporate Development Branch
Information Compliance Unit
Police Headquarters
Priory Road
Kingston Upon Hull
HU5 5SF
Fax:+44 (1482) 317090

Humberside Police - Freedom of Information Complaints Review Procedure

Why Have A Complaints Process?

Humberside Police is committed to delivering an open and transparent service whenever possible and it is our intention to commit to the principles of openness embodied in the Freedom of Information Act. We will release information to the greatest extent possible, consistent with the public interest, however we may withhold information if we consider its release would cause significant harm.

If information within a document is withheld, it will be clearly marked to show where information has been removed and the legal exemption we have used. If we decline to supply all or part of any information you have asked for we will notify you in writing giving our reasons based upon legal exemptions contained within the Freedom of Information Act.

If you are not satisfied about the way in which your Freedom of Information request has been handled you have the right to appeal. This information has been designed to help you to understand how to complain to Humberside Police. Using this process will not affect your right to complain directly to the Information Commissioner if you feel we have not complied with our obligations under the Freedom of Information Act.

Who Can Complain?

Anyone who has made a Freedom of Information request in writing to the Force can complain. If you have requested information and you are not satisfied with the way we have dealt with it, you can use the complaints process to have it looked at again. If someone who requested information would like to complain but cannot do so themselves, you can complain on their behalf but it will help us if you make it clear that you are doing so.

What Can I Complain About?

If you are not satisfied with the way we have handled your request, with the fee we have charged, or with the reasons we have given for refusing to provide information, you have the right to appeal. You can complain about the range, amount and format of information we have sent following a request. You can also complain about the way a request was handled, for example, the time it took to respond.

How Do I Complain?

To deal with your complaint as quickly as possible, it will help if you can give us as much information as you can about the original request made and the reason for your complaint. Please put your complaint in writing and address it to:

FOI Appeals
Humberside Police Information Compliance Unit Police Headquarters Priory Road Hull HU5 5SF

What Happens To My Complaint?

Once we have enough details to identify the request, we will begin the review. The Head of The Information Compliance Unit will normally review your complaint. In the more complex cases a review panel consisting of a number of senior personnel from the Force will re-examine your complaint. We aim to complete the review process within 20 days of receiving your complaint. Upon completion we will send you the findings.

How Will I Be Notified?

Where we have not followed procedures or have failed to provide acceptable quality of service, we will apologise and explain what we will do to ensure this doesn't happen again. If our original decision to withhold information is over-turned on appeal we will send you the additional information immediately. If we believe that our original response was correct we will let you know, and inform you of your options (see below).

What If I'm Still Not Satisfied?

If we have been unable to resolve your complaint and you are not satisfied you can approach the office of the Information Commissioner, who may investigate the matter on your behalf. This option is open to you at all times, but we will endeavour to address your complaint initially, as this may lead to a speedier resolution. It is the Information Commissioner who decides whether to investigate or not. We will co-operate fully with the Information Commissioner.

If you have any further questions about the complaints process, please contact the Information Compliance Unit on 01482 578313 or alternatively you can write to:
Head of Information Compliance Unit
Humberside Police Headquarters
Priory Road
Hull HU5 5SF
Email: [email address]

Requests for a review by the Information Commissioner should be made in writing directly to:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
www.informationcommissioner.gov.uk

NOT PROTECTIVELY MARKED - NO DESCRIPTOR
************************************************************ Internet e-mail is not to be treated as a secure means of communication. Humberside Police monitors all Internet e-mail activity and content. This communication is intended for the addressee(s) only. Please notify the sender if received in error. Unauthorised use or disclosure of the content may be unlawful. Opinions expressed in this document may not be official policy. Thank you for your co-operation. Humberside Police ************************************************************