Website Navigation, PBS Dependant Visa - Surname Field cannot be empty

Avais Mohamamd made this Freedom of Information request to Home Office

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Dear Home Office,
When applying for PBS Dependant visa (for my wife) I cannot leave the surname field empty in her name section. Some cultures do not have surnames (India) and the surname field is left blank in their passports.
I am assuming this is a valid use case and would appreciate guideline on how to tackle this situation if changing names on current passport is not an option.
Any help much appreciated.

Yours faithfully,

FOI Requests, Home Office


Please be aware that we have decided to handle your correspondence of 28 November outside the provisions of the Freedom of Information Act. This is because it does not meet the criteria for a Freedom of Information request, as it does not ask for recorded information.

Below is a link to the ICO guidance for the criteria for valid requests under the Act:

We will provide an answer to your query, but it will be answer outside of the provisions of the Act.  You should expect to receive a response in due course.

Thank you,

P. Zebedee
FOI Requests
Home Office

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UK Visas and Immigration,

Dear Avais,
Thank you for your enquiry dated 28th November regarding Freedom of
Information request - Website Navigation, PBS Dependant Visa - Surname
Field cannot be empty.
Our response to your enquiry will involve asking for or disclosing your
personal data.  We cannot do this via ‘’, which is a
public website.  I would therefore be grateful if you would let us have
your personal e-mail to which we can reply. 
Alternatively, if you would like to contact us directly, you can at the
following address:
[1][email address]
Please also refer to our website for guidance by using this link:

Please note the onus is upon individual customers to ensure that they
satisfy the requirements set out in the guidance material. The guidance
material accompanies each and every application form. UK Visas and
Immigration is not able to give, indicate or advise upon the outcome of
any such application prior to it being given full and careful

Directing you to the guidance material is the only advice we can give you.
If you need any further help you should seek independent immigration
advice. Immigration advisers can help you with immigration matters,
including completion of forms and representing you at a tribunal. The
Office of the Immigration Services Commissioner (OISC) regulates
immigration advisers, which mean they must meet certain standards.

Please see the below link to find an immigration adviser:


Yours faithfully,

Simon Brown
UKVI Visas and Immigration



UKVI Contact Centre

Website: [4]


Please note that we cannot provide case specific advice or pre-assess an
application but we can provide information and support you through
signposting and website navigation. If you require more specific advise
then please speak to a qualified immigration advisor


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Dear UK Visas and Immigration,
Appreciate your effort on this.
Here is my email address : [email address] (WDTK if has removed my email, it is avais88786 at gmail dot com)
Many Thanks
Yours sincerely,

Avais Mohamamd