Website development costs

Kyle Beale made this Freedom of Information request to Metropolitan Police Service (MPS)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Metropolitan Police Service (MPS),

To help assist with a study in to cost effectiveness of public sector websites, can you please provide me with:

a) design and development costs to launch (single figure)
b) ongoing hosting, licensing and maintenance costs (per year or other suitable measure)
c) brief overview of server technologies used (e.g. Microsoft .NET, Apache/PHP, etc.)

I fully understand that contractual agreements, tender documents and other materials may be commercial in confidence, but do hope that you can assist
with indication of costs and technology as other forces have done for me already.

Yours faithfully,

Kyle Beale

Metropolitan Police Service (MPS)

Dear Mr. Beale

Freedom of Information Request Reference No: 2010060005549
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 29/06/2010. I note you seek
access to the following information:

"To help assist with a study in to cost effectiveness of public sector
websites, can you please provide me with:
a) design and development costs to launch (single figure)
b) ongoing hosting, licensing and maintenance costs (per year or other
suitable measure)
c) brief overview of server technologies used (e.g. Microsoft .NET,
Apache/PHP, etc.)
I fully understand that contractual agreements, tender documents and other
materials may be commercial in confidence, but do hope that you can assist
with indication of costs and technology as other forces have done for me
already. "

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party. In some circumstances the MPS may be unable to achieve this
deadline. If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
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COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please
contact me at the above e-mail address, quoting the reference number
above.

Yours sincerely

R. Loizou
Policy and Support Officer
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Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
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Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
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assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Metropolitan Police Service (MPS)

Dear Mr Beale

Freedom of Information Act Request Reference No: 2010060005549
I write in connection with your request for information dated 29 June 2010
which was received by the Metropolitan Police Service (MPS) on 29/06/2010.
I note you seek access to the following information:

** To help assist with a study in to cost effectiveness of public
sector websites, can you please provide me with:
a) design and development costs to launch (single figure)
b) ongoing hosting, licensing and maintenance costs (per year or other
suitable measure)
c) brief overview of server technologies used (e.g. Microsoft .NET,
Apache/PHP, etc.)
I fully understand that contractual agreements, tender documents and other
materials may be commercial in confidence, but do hope that you can assist
with indication of costs and technology as other forces have done for me
already.

This is to inform you that I cannot identify any specific records /
documents that will satisfy your request based on the details you have
provided. To enable the MPS to meet your request could you please provide
this office with further information. I provide some guidance that may
assist you more clearly describe the information you require:

With regard to part a) I have been told that our current site design has
been in existence for the past five years with some minor cosmetic design
changes to the homepage during this time. Any interim design and
development work was done in-house, so we only have internal resource
costs on these changes to the design. Therefore I have no cost figures for
these. Will this be satisfactory?

As to part b) support comes from Cable and Wireless. I am trying to get
the overall payments to them unpicked in order to work out just how much
relates to our website. I have asked my colleagues to provide a figure for
the last financial year 2009/10. Will this be satisfactory? Are you
looking for values for Hosting, Licensing and Maintenance to be split out
(I hope this could be possible) or just a single value?

As to part c) I have been told that the following list is correct - Apache
/PHP/ MySQI / Linux and CMS platform EZ publish.
I hope this makes some sense to you.

After receiving your reply, your request will then be considered and you
will receive the information requested within the statutory timescale of
20 working days, subject to the information not being exempt or containing
a reference to a third party.

However, if the requested additional information has not been received by
22 October 2010 I will assume you no longer wish to proceed with this
request and will treat it as withdrawn.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Howard Greenwood on telephone number 020 7161 3351 quoting the
reference number above.

Yours sincerely,

Howard Greenwood
Higher Performance Analyst, Customer Service Engagement Team
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Hi Howard,

Thanks for the reponse - notes about each part follow:

a) If the site was developed in-house, then some indication of total salaries for those responsible for the website will suffice.

b) Thanks, hopefully you will be able to obtain individual figures for licensing and hosting, as other forces have managed. If not, then a single figure will suffice.

c) Makes perfect sense, thanks!

Yours faithfully,

Kyle Beale

Metropolitan Police Service (MPS)

Dear Mr Beale

Freedom of Information Request Reference No: 2010060005549

I write in connection with your request for information dated 29 June 2010
which was received by the Metropolitan Police Service (MPS) on 29/06/2010.
I note you seek access to the following information:

** To help assist with a study in to cost effectiveness of public
sector websites, can you please provide me with:
a) design and development costs to launch (single figure)
b) ongoing hosting, licensing and maintenance costs (per year or other
suitable measure)
c) brief overview of server technologies used (e.g. Microsoft .NET,
Apache/PHP, etc.)
I fully understand that contractual agreements, tender documents and other
materials may be commercial in confidence, but do hope that you can assist
with indication of costs and technology as other forces have done for me
already.

EXTENT OF SEARCHES TO LOCATE INFORMATION

To locate the information relevant to your request I have consulted with
colleagues within the Directorate of Information - DoI.

RESULT OF SEARCHES

My colleagues have been able to give me the following information which is
relevant to your request.

I have already told you that the curent website has been up and running
for some years, so the costs of it's initial creation are not likely to be
available. However, I was able to confirm that it was created "in-house".
Following your response, I have been trying to discover figures relating
to the salary bill for the team responsible.
Progress has been slow, but I have found out the composition of the team -
Head of e-Comms - Band L
Web Services Manager - Band M
Web Information Content Manager - Band C
Web Designer x2 - Band D
Web Developer - Band N
Technical Services Manager - Band M
Internet Development Graphic design - Band M
Plus a student (under graduate)

I would also refer you to the "Police Staff - Pay and Benefits" section of
the MPS website.
This shows the pay ranges for the various pay bands.
http://www.met.police.uk/careers/polices...
My understanding is that a Band N is a shadow Band C, while both M and L
shadow Band B, but with the L on the scales above the M.
I do need to also point out that maintenance of the extenal Internet site
is only one of the tasks that the team undertakes.
I've been told that it probably represents a third of their workload.
As to b) the current Web Hosting contract was set up in 2008. It covered
the implementation with **282k of capital spend plus ongoing support
running at **372k per year.
There has also been mention of 3 SSL Licenses (apparently SSL refers to
our sections of the site the require secure encryption, for example this
is used for our online forms and online crime reporting system. This gives
the user a greater confidence in the knowing their data is being protected
whilst data is being transferred between the web and our servers). The 3
SSL licences (across 4 servers) cost **6,000 per year.
I have not been able to confirm if these are covered by the other
payments, since the information came from another source it's possible
that they do not.
You may recall that I addressed c) in my e-mail of 22 July, so I wont say
any more on that subject.
I hope this gives you enough information.
Please contact me if you need any clarification.

DECISION

I have today decided to disclose the located information to you in full.

Please find attached information pursuant to your request above.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Howard Greenwood on telephone number 020 7161 3351 quoting the
reference number above.

Yours sincerely

Howard Greenwood
Higher Performance Analyst, Customer Service Engagement Team
In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law. Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 1st Floor (Victoria Block), New Scotland Yard, Victoria, London,
SW1H 0BG.
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections