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Website Accessibility Disproportionate Burden

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Dear West Suffolk Council,

I have identified that you have claimed disproportionate burden under the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, within your published accessibility statement.

https://www.westsuffolk.gov.uk/accessibi...

Please could you provide me a copy of all completed disproportionate burden assessments or other related documentation detailing how you reached your conclusions of disproportionate burden for each of the issues mentioned in your statement.

I would appreciate this information in a computer readable format as I use assistive technology so any format besides a scanned PDF is preferable please.

I look forward to hearing from you.
Kind Regards,
Winston Smith

foi, West Suffolk Council

Thank you for your request for information from West Suffolk Council (formerly Forest Heath District and St Edmundsbury Borough Councils until 31 March 2019).

Please visit our website for information on our services www.westsuffolk.gov.uk<http://www.westsuffolk.gov.uk>

For details of our published information, please see the following:

www.westsuffolk.gov.uk/opendata<http://www.westsuffolk.gov.uk/opendata>

includes the following data:

* Business rates
* Car park costs
* Contracts
* Councillors' allowances
* Fraud data

· Grants

· Locality budgets

· Public Health funerals

· Purchase orders

· Spending

· Tenders current

· Waste Contracts over £5000

Employees

· Gender pay gap report

· Organisation chart

· Pay Policy statement

· Senior staff salaries - Statement of accounts

· Senior staff salaries - Additional information including budgets, job roles and responsibilities

· Senior staff salaries - Remuneration summary

* Workforce development data

Additional information available on our website:

* Planning applications - current and historic www.westsuffolk.gov.uk/planningapplicati...<http://www.westsuffolk.gov.uk/planningap...>

* Licensing registers - www.westsuffolk.gov.uk/licensing<http://www.westsuffolk.gov.uk/licensing>
* Waste service/bins - www.westsuffolk.gov.uk/bincollections<http://www.westsuffolk.gov.uk/bincollect...>

Please note

* we record requests for information which cannot be found in the council's available sources on our website
* we will contact you if we require clarification to process your request
* the 20 working days allowed for replying to requests does not include bank holidays

· requests for matters dealt with by the county council should be resubmitted to Suffolk County Council at www.suffolk.gov.uk<http://www.suffolk.gov.uk> eg
· roads and transport
· children, families, learning/schools
· adult social care and health
· public health in Suffolk

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policy, West Suffolk Council

Dear Mr Smith

 

I refer to your email received on 10 December 2019 requesting information
under the Freedom of Information Act. As you may be aware Forest Heath
District Council and St Edmundsbury Borough Council were abolished on 1
April 2019 and replaced with West Suffolk Council.  Prior to 1 April 2019
Forest Heath District Council and St Edmundsbury Borough Council were
working together under the banner West Suffolk to provide a shared service
across the boundaries of both authorities. This response is sent on behalf
of the West Suffolk Council and its predecessors.

 

Questions:

I have identified that you have claimed disproportionate burden under the
Public Sector Bodies (Websites and Mobile Applications) Accessibility
Regulations 2018, within your published accessibility statement.

 

[1]https://www.westsuffolk.gov.uk/accessibi...

 

Please could you provide me a copy of all completed disproportionate
burden assessments or other related documentation detailing how you
reached your conclusions of disproportionate burden for each of the issues
mentioned in your statement. I would appreciate this information in a
computer readable format as I use assistive technology so any format
besides a scanned PDF is preferable please.

 

Answer:

 

Disproportionate burden assessment

 

As part of our ongoing work to make our website as accessible as possible
we are constantly looking for improvements or at areas where we initially
assessed as a disproportionate burden to fix as described in 

[2]http://www.legislation.gov.uk/uksi/2018/...

 

When assessing the accessibility issues we took into consideration:

 

a.       the size, resources and nature of the public sector body, and

b.       the estimated costs and benefits for the public sector body in
relation to the estimated benefits for persons with disabilities, taking
into account the frequency and duration of use of the specific website or
mobile application.

 

This has meant we amend our accessibility statement
[3]https://www.westsuffolk.gov.uk/accessibi... as we make changes or
circumstances changes so we can improve accessibility.

 

The assessments we have currently made as disproportionate burdens are
down to the fact these require third party changes that are either not
under our control or the price would be so high as to be disproportionate
for an organisation such as ours. That said, we continue to keep these
under review and work with third party organisations to push for changes,
such as when contracts are renewed or improvements made.

 

Currently our statement says on Disproportionate Burdens:

 

"We believe that the cost to fix some issues now would be a
disproportionate burden within the meaning of the accessibility
regulations. We will make another assessment in the future, for example
when supplier contracts are up for renewal."

 

Interactive tools, transactions and third party software

 

Some of our systems and interactive forms are built and hosted through
third party software and ‘skinned’ to look like our website, but are not
fully accessible. We do not have direct control over these third party
systems.

 

We’ve assessed the cost of fixing the issues with navigation and accessing
information, and with interactive tools and transactions. We believe that
doing so now would be a disproportionate burden within the meaning of the
accessibility regulations. We will make another assessment when the
supplier contract is up for renewal.

 

If you are unhappy with this response you may request an internal review
of this matter via the Council’s corporate complaints procedure. 

 

If, after an internal review, you are still unhappy with the decision, you
have a right of appeal to the Information Commissioner: 

 

Website:      [4]www.ico.org.uk

 

Email via website:  [5]https://ico.org.uk/global/contact-us/ema...

 

Tel:    0303 123 1113

Address:      Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire  SK9 5AF

 

Best wishes

 

Val

_______________________________________________________________________

Val Murton

PA to Davina Howes, Assistant Director (Families & Communities)

My working days are Tuesday, Thursday and Friday

Direct dial    01284 757301

Email           [6][email address]

 

[7]https://www.westsuffolk.gov.uk

West Suffolk Council

#TeamWestSuffolk

 

West Suffolk Council is the Data Controller of the information you are
providing. Any personal information shared by email will be processed,
protected and disposed of in accordance with the General Data Protection
Regulations and Data Protection Act 2018. In some circumstances we may
need to disclose your personal details to a third party so that they can
provide a service you have requested, fulfil a request for information or
because we have a legal requirement to do so. Any information about you
that we pass to a third party will be held securely by that party. For
more information on how we do this and your rights in regards to your
personal information and how to access it, visit our website:
[8]https://www.westsuffolk.gov.uk/privacy/h...

 

 

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Dear Val,

Thank you for the response.
Do you have a copy of the full assessment that you have mentioned that you are able to share, as per my original request.

Kind regards,

Winston Smith

policy, West Suffolk Council

Dear Winston

Thank you for your email.

I will forward the assessment on to you by the end of this week.

Best wishes

Val
_______________________________________________________________________
Val Murton
PA to Davina Howes, Assistant Director (Families & Communities)
My working days are Tuesday, Thursday and Friday
Direct dial01284 757301
[email address]

https://www.westsuffolk.gov.uk
West Suffolk Council
#TeamWestSuffolk

West Suffolk Council is the Data Controller of the information you are providing. Any personal information shared by email will be processed, protected and disposed of in accordance with the General Data Protection Regulations and Data Protection Act 2018. In some circumstances we may need to disclose your personal details to a third party so that they can provide a service you have requested, fulfil a request for information or because we have a legal requirement to do so. Any information about you that we pass to a third party will be held securely by that party. For more information on how we do this and your rights in regards to your personal information and how to access it, visit our website: https://www.westsuffolk.gov.uk/privacy/h...

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policy, West Suffolk Council

1 Attachment

Dear Mr Smith

I refer to your email received on 14 January 2020 requesting further information.

As set out in our accessibility statement

We believe that the cost to fix some issues now would be a disproportionate burden within the meaning of the accessibility regulations in that it is not under our control or the cost is prohibitive. We will make another assessment in the future, for example when supplier contracts are up for renewal.

As set out on our website the below issue was classed as a disproportionate burden:

“Interactive tools, transactions and third party software

Some of our systems and interactive forms are built and hosted through third party software and ‘skinned’ to look like our website, but are not fully accessible. We do not have direct control over these third party systems.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so with this added cost would be a disproportionate burden within the meaning of the accessibility regulations and as set out in our disproportionate statement (attached). We will make another assessment when the supplier contract is up for renewal.

We do not have direct control over these third party systems, such as our online payments system, online booking system (Spektrix) and our Business Festival website which is currently hosted externally.

We believe that the cost of resolving the issues now is so prohibitive as to be a disproportionate burden within the meaning of the accessibility regulations. As this forms part of future negotiations for the change or purchase of contracts we believe this exact cost information is commercially sensitive. As stated previously we will make another assessment when the supplier contract is up for renewal.

I hope this is helpful.

Best wishes

Val

_______________________________________________________________________
Val Murton
PA to Davina Howes, Assistant Director (Families & Communities)
My working days are Tuesday, Thursday and Friday
Direct dial01284 757301
[email address]

https://www.westsuffolk.gov.uk
West Suffolk Council
#TeamWestSuffolk

West Suffolk Council is the Data Controller of the information you are providing. Any personal information shared by email will be processed, protected and disposed of in accordance with the General Data Protection Regulations and Data Protection Act 2018. In some circumstances we may need to disclose your personal details to a third party so that they can provide a service you have requested, fulfil a request for information or because we have a legal requirement to do so. Any information about you that we pass to a third party will be held securely by that party. For more information on how we do this and your rights in regards to your personal information and how to access it, visit our website: https://www.westsuffolk.gov.uk/privacy/h...

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We don't know whether the most recent response to this request contains information or not – if you are Winston Smith please sign in and let everyone know.