Dear Bristol City Council,

Dear Bristol City Council,

Could you please supply to me the following information available from your 'Websense' internet tracking software:

1. In a suitably anonymised form (ie. removal of all names and all other personal identifiers) all the records available through the 'Websense' software on internet usage from 1 April 2009 - 1 October 2009 for the following roles:

- Chief Executive
- Deputy Chief Executive
- Strategic Leader - Children and Young People's Services
- Strategic Leader - City Development
- Strategic Leader - Neighbourhoods
- Strategic Leader - Health and Social Care
- Strategic Leader - Resources
- Strategic Leader - Business Transformation
- Strategic Leader - Director of Public Health
- The Facilities Manager
- Acting Director Culture and Leisure Services
- Strategic HR Business Partner for Chief Executive, Deputy Chief Executive,Resources & Transformation, Recruitment Services & Employee Initiatives
- Head of Museum Service
- Head of Marketing and Pr

2. Can you provide the median average number of 'hits' and 'page views' for a worker with access to a computer throughout their working day at Bristol City Council.

3. Can you provide the current list of internet sites Bristol City Council considers 'inappropriate to the good conduct of the Council’s business' or information regarding 'inappropriate material including any material whose presence on Council systems might be prejudicial to public confidence in the Council'

Yours faithfully,

Yours faithfully,

Bill Wren

Freedom of Information, Bristol City Council

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Freedom of Information, Bristol City Council

Dear Mr Wren,

Where available, responses to your questions are shown in bold below.

Some of the information would take the Council longer than the appropriate
limit (18 hours of Officer time) to respond to your request as specified
in Regulation 5 (2) (b) of the Freedom of Information and Data Protection
(Appropriate Limit and Fees) Regulations 2004 (Statutory Instrument No
3244).

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appropriate limit, so this part of your request is being refused.

If you believe this time estimate to be inaccurate then you have the right
to appeal through the Council's Complaints procedure, which can be found
at http://www.bristol.gov.uk/complaints. If, after you have exhausted the
Council’s complaints procedure, you are still not satisfied with the
response you have received you have the right to complain to the
Information Commissioner, details of your right to complain can be found
at [1]http://www.ico.gov.uk/complaints.aspx

if you are not satisfied with this response or wish to lodge an appeal
against any exemptions that may have been applied, you can do so by
writing to the Data Protection Officer at Bristol City Council Legal
Services, The Council House, College Green, Bristol, BS99 7PH or
[Bristol City Council request email]. Details of the complaints procedure can be found at
[2]http://www.bristol.gov.uk/complaints.

If, after you have exhausted the council’s complaints procedure, you are
still not satisfied with the response you have received you have the right
to complain to the Information Commissioner, details of your right to
complain can be found at [3]http://www.ico.gov.uk/complaints.aspx

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from the copyright holders.

For Stephen McNamara

Head of Legal Services

>>> Bill Wren <[FOI #24870 email]> 19 December 2009
>>>

Dear Bristol City Council,

Could you please supply to me the following information available
from your 'Websense' internet tracking software:

1. In a suitably anonymised form (ie. removal of all names and all
other personal identifiers) all the records available through the
'Websense' software on internet usage from 1 April 2009 - 1 October
2009 for the following roles:

- Chief Executive
- Deputy Chief Executive
- Strategic Leader - Children and Young People's Services
- Strategic Leader - City Development
- Strategic Leader - Neighbourhoods
- Strategic Leader - Health and Social Care
- Strategic Leader - Resources
- Strategic Leader - Business Transformation
- Strategic Leader - Director of Public Health
- The Facilities Manager
- Acting Director Culture and Leisure Services
- Strategic HR Business Partner for Chief Executive, Deputy Chief
Executive,Resources & Transformation, Recruitment Services &
Employee Initiatives
- Head of Museum Service
- Head of Marketing and Pr

Collating this information would take more than the 18 hour time limit
specified in the Freedom of Information Act 2000.
Reports of all sites visited by each post holder would need to be
run, each post holder would then need to be asked to explain if all the
sites shown had been actually visited (see answer to question 2 below), if
this had been done in the course of their duties and whether any
exemptions applied such as personal information or commercial
confidentiality. This would take more than 18 hours to collate.

2. Can you provide the median average number of 'hits' and 'page
views' for a worker with access to a computer throughout their
working day at Bristol City Council.

Unfortunately this cannot be done.
This is because there is no summary report within websense that would
allow us to provide median or average user statistics.

If we were to try to manually calculate the average it would over 18 hours
as we would have to run a report on each individual who has access & then
try to work out an average.

Page view cannot be done either. The internet works by loading a page
which in turn may also page load info from multiple other pages/sites so
looking at one particular website may appear as one view but could easily
generate 4 or more hits as the website is connecting to information
elsewhere. This means we cannot translate this into actual page visits
without manually checking each website visited to ensure that other sites
have not been linked in.

3. Can you provide the current list of internet sites Bristol City
Council considers 'inappropriate to the good conduct of the
Council’s business' or information regarding 'inappropriate
material including any material whose presence on Council systems
might be prejudicial to public confidence in the Council'

The Council does not keep a list of 'inappropriate' sites. Access to the
internet is limited by staff roles/requirements to deliver their service.
Generally, staff are given business access only unless they require
business plus in order to carry out their duties.

In terms of public confidence, Websence does filter different categories
of sites, for example, public access to sites with adult
material/drugs/illegal or questionable material/militancy and
extremism/Racism and hate/tasteless/violence and weapons. There is also
restricted access for computers used by minors.

If you would like further details on either of these systems then please
let me know.

Yours faithfully,

Yours faithfully,

Bill Wren

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References

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