WBC - DASS - Contract Monitoring Mother Redcaps

Pete Sheffield made this Freedom of Information request to Wirral Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Wirral Metropolitan Borough Council,

Please see the following link to the CQC inspection report for Mother Redcaps Residential home for older people on the Wirral:

http://www.cqc.org.uk/directory/1-128240...

CQC have had to use enforcement notices to try and improve services.

http://www.cqc.org.uk/sites/default/file...

CQC state the following:

People did not have their views and experiences adequately taken into account in the way the service was provided and delivered. There were some gaps in promoting the privacy and dignity of people who lived at Mother Redcaps.

People living in the service did not consistently receive the level and quality of person-centred support they required to meet their individual needs.

People did not receive the level of support they needed with eating and drinking. Care and treatment programmes had not been consistently followed for people at risk of malnutrition.

A lack of understanding of the protection of people living in the service has placed them at risk of potential abuse.

People were not adequately protected from the risk of infection. There were gaps in the home’s arrangements to promote and sustain good standards of cleanliness and infection control.

The service does not always protect people against the risks associated with the unsafe use and management of medication by means of the making of the appropriate arrangements for the recording, handling, administration and use of medicines.

The home’s layout and facilities did not promote peoples’ dignity and independence. Dining and en suite toilet facilities were inadequate.

People were not consistently supported to use the equipment they needed. In some cases equipment had not been properly used to maintain people’s comfort and safety.

People did not consistently have staff with the right level of qualifications, skills and experience appointed to assist them.

People did not have a sufficient number of suitably qualified, skilled and experienced staff to assist them at all times.

People did not have their needs met by well-informed, trained and competent staff. We found that most staff had not received appropriate levels of training and development.

The manager has put into place systems to increase the quality of the service. The systems are not yet effective enough to protect people living in the service.

People did not benefit from strong and effective complaints management processes. We found that the home was still developing its arrangements for handling and responding to complaints.

There were significant gaps in the quality of personal and support records.

The service has lacked stability in its management. The newly recuited management team is starting to have a positive impact on the quality of the service.

This catalogue of serious failing happened on the Wirral. WBC placed vulnerable adults into this residential placement and these failings happened on WBC's watch.

These failings took place on Wirral. Please release the dates that DASS responsibly monitored Mother Redcaps and that there were skilled and experienced officers to be able to find areas of improvement.

Please release these dates for the last 5 years

Please release the officer(s) contract monitoring and completing quality assurance at this location

Please release any dates social worker(s) attended to quality assess

Please release the officer(s) responsible line managers

Please release any completed forms, quality assessment
questionnaires, interview forms, quality assurance checklists and notes taken during any inspections.

Following the CQC inspection what support has WBC provided to its 'partner' in improving the quality of the service.

Please disclose the amount paid in relation to residential placementes at 'Mother Redcaps' for the year 2010-11 by WBC.

Please disclose the number of older people currently being funded at 'Mother Redcaps'.

Please consider these people are the mothers and fathers of families, are vulnerable, deserve dignity, respect and a local authority that does not place our most vulnerable adults into an environment where they are placed at risk.

Yours faithfully,

Pete Sheffield

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Hello Pete Sheffield

 

Thank you for your request for information shown below.  I have been
advised by Department of Adult Social Services, after reviewing your
request carefully, that to answer your enquiry in full would take Officers
over the appropriate limit of 18.5 person hours, allowed by the
legislation.  Because of this fact, the Council is unable to provide you
with the information that you have sought in your original request.

  

  There is further detail on this aspect of the Act below:-

 

“Where an authority is not obliged to comply with a request for
information because, under section 12(1) and regulations made under
section 12, the cost of complying would exceed the "appropriate limit"
(i.e. cost threshold) the authority should consider providing an
indication of what, if any, information could be provided within the cost
ceiling. The authority should also consider advising the applicant that by
reforming or re-focusing their request, information may be able to be
supplied for a lower, or no, fee.”  

 

If you would like to reconsider your original enquiry and believe you can
reduce the scope and re submit it, the Council will be happy to review the
new enquiry for you.

 

Many thanks in anticipation of your reply.

Kind regards

 

 

Tracy O'Hare

FOI Co-ordinator

Information Management

CH41 6BU

[Wirral Borough Council request email]

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

show quoted sections

Dear InfoMgr, FinDMT,

I do note that it has taken since the 21st March to consider that you could not answer this request.

I sincerely hope that this is not a strategy on behalf of WBC DASS to prevent transaprency and accountability.

For context I am asking for information relating to WBC DASS monitoring the wellbeing of vulnerable adults in a care home that failed to meet every single standard judged by The Care Quality Commission. This was a home were people were left sitting for hours in food stained clothes unable to help themselves. WBC DASS were placing people into this environment and paying for their care.

You would hope that WBC DASS would consider this would be a perfect example of 'setting the record straight', examining its practice and seeing what lessons needed to be learned to make sure it was not placing vulnerable adults at risk.

In other recent requests such as the following:

http://www.whatdotheyknow.com/request/ri...

You have given guidance over appropriate and acceptable scope for a FOI to be accepted. You have failed to do so in this request. It also seems like you have copied and pasted your response due to additional spacing.

Please reduce the scope for the previous 3 years instead of the initial request of 5 years. Please also confirm that this is an acceptable timeframe within an acceptable timeframes rather than leaving it 17 working days before determining that section 12 applies.

Please advise if any other of the outstanding requests also will be refused due to section 12.

Yours sincerely,

Pete Sheffield

Dear Wirral Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Wirral Metropolitan Borough Council's handling of my FOI request 'WBC - DASS - Contract Monitoring Mother Redcaps'.

This request is late.

Yours faithfully,

Pete Sheffield

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Hello Pete Sheffield

 

Thank you for you request below, in which you have asked us to consider a
3 year timescale with reference to your contract monitoring Mother
Redcap’s enquiry.

 

In response to this, Wirral Council department of adult social services
have considered this reduced scope request but are unfortunately unable to
provide this information within this reduced timescale.

 

The information you require needs to be manually collated and would
involve a time-consuming exercise this would take Officers over the
appropriate limit of 18.5 person hours as per freedom of information
legalisation.

 

Please refer to /there is further detail on this aspect of the Act below:-

 

“Where an authority is not obliged to comply with a request for
information because, under section 12(1) and regulations made under
section 12, the cost of complying would exceed the "appropriate limit"
(i.e. cost threshold) the authority should consider providing an
indication of what, if any, information could be provided within the cost
ceiling. The authority should also consider advising the applicant that by
reforming or re-focusing their request, information may be able to be
supplied for a lower, or no, fee.”  

 

 

To help and advise you further we are able to send you a fees notice,
based on the hours needed to be employed to facilitate your enquiry; would
you like me to email you the fees notice for your consideration as to
whether you wish to continue with this enquiry?

 

 

There is further detail on this aspect of the Act below:-

Under section 9 of the FOIA, a public authority intending to charge a fee
for providing information in response to a request must issue a fees
notice to the applicant. The notice must specify the fee that is being
charged by the authority in complying with a request made under section 1
of the FOIA.

 

Please do advise if you wish to continue.

 

Thank you also for your request, “Please advise if any other of the
outstanding requests also will be refused due to section 12 ” As each
request is dealt with on an individual basis, Wirral Council will respond
individually and send a reply, to each requests as it is dealt with, I
hope this advice is of use.

 

Kind regards

 

Tracy O'Hare

FOI Co-ordinator

Information Management

CH41 6BU

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

show quoted sections

Dear InfoMgr, FinDMT,

Thank you for your response on the 23rd April 2012.
In my correspondence dated the 17th April it states 'Please reduce the scope for the previous 3 years instead of the initial request of 5 years. Please also confirm that this is an acceptable timeframe within an acceptable timeframes rather than
leaving it 17 working days before determining that section 12 applies.'

I note that this has taken 4 working days to reply.

You state on the 23rd April 2012: 'The information you require needs to be manually collated and would
involve a time-consuming exercise this would take Officers over the appropriate limit of 18.5 person hours as per freedom of information legalisation.'

Please request an officer gets the appropriate paperwork from the well filed and meticulously administered filing system. Please photocopy the original documents requested. Use a black marker pen to redact any personal information. It takes an estimated average of 6-8 minutes to read a side of A4 redacting as you go. Please then use your scanner to upload this documentation to an email and send as an attachement to myself.

18.5 Hours equates to 1110 minutes. If it takes an officer 8 minutes to redact the information for one sheet then an officer could redact 138.75 pages of information.

The latest edition of the CQC judement framework which describes how to determine evidence, determining evidence, determining impact on those who use services, determining the regulators response, regulations covered in bt the framework, how CQC responds, and a glossary of terms is only 30 pages long. And with the time available and the time it takes to redact an officer could redact it 4.625 times over.

It is due to this fact I find it particularly difficult to accept that this documentation cannot be disclosed.

Maybe it would be helpful to agree as to what parts of the request you can answer within the scope of this request or if you would consider reducing the scope to the previous 2 years.

Yours sincerely,

Pete Sheffield

Natasha Eubank left an annotation ()

Peter, have you given any consideration to the notion that maybe, just maybe, the maladministration within Wirral DASS that you are clearly seeking to expose, is actually being compounded by your saturation of FOI requests? Clearly, any response to a FOI request from the council requires officer input and, in view of your apparent desire for improvements within this Department, wouldn't you rather that officer time is spent on improving the lives of vulnerable people than being diverted to respond to your innumerable requests for information? My dislike of this department is well known, but I am genuinely of the view that these constant requests are part of the problem, and not part of a solution

Pete Sheffield left an annotation ()

I note your point and am aware of your opinion of DASS. To be fair - most of the requests are not about compiling information or structuring it, but rather a disclosure of existing information already in existence - or not in existence at all. That is not a difficult or time consuming task unless you dont want to release it. It was after all paid for by public money and compiled by public servants under local government.

The administration cost of the department was well over £50,000,000 excluding services. Most organisations of comparable size and turnover would be able to document manage and release information and have the capacity to do so.

By your principle there would be no need for the independent investigation and report into bullying or any public enquiry if it had an impact on the department.

I think it was Twain who said 'If you always do what you always did, you'll always get what you always got'. I want to see improvements and if the department was finding it difficult in adhering to legislation then they need to hire more staff during this period of public interest or disclose they could not meet their statutory duty. I think under the circumstances of which the department and the council have been operating, lurching from scandal to scandal with the LGA waiting in the wings there could have been many more requests for information.

This particular request relates to serious failings at residential home and a request that WBC release their monitoring visit information. A few sheets of paper I would presume and quite reasonable. Even so I note your point and take it on board for future requests.

Pete Sheffield left an annotation ()

...And if you are one of the officer(s) trying to find the documents I do apologise if I am taking up your time.

Dear InfoMgr, FinDMT,

I have passed this to the ICO.

Yours sincerely,

Pete Sheffield

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

12 Attachments

Good Afternoon,

Please see attachments and information below in response to your request
for an Internal review.  Wirral Council apologises for the length of time
it has taken us to respond to you.

Kind Regards

Jane Corrin

Information Manager

Wirral Council

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge.

 

 

 

Please release these dates for the last 2 years

-       24 June 2011

-       28 June 2011

-       29 / 30 September 2011

-       16 November 2011

-       2 December 2011

-       19 January 2012

Please release the officer(s) contract monitoring and completing quality
assurance at this location
Julie Walker, Denise Fagan, Jackie Cairns, Roger Chester

Please release any dates social worker(s) attended to quality assess
Operational review undertaken throughout July 2011

Please release the officer(s) responsible line managers
Mal Price, Julie Walker

Please release any completed forms, quality assessment questionnaires,
interview forms, quality assurance checklists and notes taken during any
inspections.
Attached. Third party names have been redacted, as have sections which
relate to review of individual case files and personal information.

Following the CQC inspection what support has WBC provided to its
'partner' in improving the quality of the service.
Inspections & Action Plan

Please disclose the amount paid in relation to residential placements at
'Mother Redcaps' for the year 2010-11 by WBC.
DASS Payments 2010-11 = £494,753.51

Please disclose the number of older people currently being funded at
'Mother Redcaps'.
Figures at April 2012

-       DASS Funded long term        23

-       DASS Funded short term         7

-       TOTAL                                         30

Please consider these people are the mothers and fathers of families, are
vulnerable, deserve dignity, respect and a local authority that does not
place our most vulnerable adults into an environment where they are placed
at risk.

Please see the following link to the CQC inspection report for Mother
Redcaps Residential home for older people on the Wirral:

[1]http://www.cqc.org.uk/directory/1-128240...

CQC have had to use enforcement notices to try and improve services.

[2]http://www.cqc.org.uk/sites/default/file...

CQC state the following:

People did not have their views and experiences adequately taken into
account in the way the service was provided and delivered.
There were some gaps in promoting the privacy and dignity of people who
lived at Mother Redcaps.

People living in the service did not consistently receive the level and
quality of person-centred support they required to meet their individual
needs.

People did not receive the level of support they needed with eating and
drinking. Care and treatment programmes had not been consistently followed
for people at risk of malnutrition.

A lack of understanding of the protection of people living in the service
has placed them at risk of potential abuse.

People were not adequately protected from the risk of infection. There
were gaps in the home’s arrangements to promote and sustain good standards
of cleanliness and infection control.

The service does not always protect people against the risks associated
with the unsafe use and management of medication by means of the making of
the appropriate arrangements for the recording, handling, administration
and use of medicines.

The home’s layout and facilities did not promote peoples’ dignity and
independence. Dining and en suite toilet facilities were inadequate.

People were not consistently supported to use the equipment they needed.
In some cases equipment had not been properly used to maintain people’s
comfort and safety.

People did not consistently have staff with the right level of
qualifications, skills and experience appointed to assist them.

People did not have a sufficient number of suitably qualified, skilled and
experienced staff to assist them at all times.

People did not have their needs met by well-informed, trained and
competent staff. We found that most staff had not received appropriate
levels of training and development.

The manager has put into place systems to increase the quality of the
service. The systems are not yet effective enough to protect people living
in the service.

People did not benefit from strong and effective complaints management
processes. We found that the home was still developing its arrangements
for handling and responding to complaints.

There were significant gaps in the quality of personal and support
records.

The service has lacked stability in its management. The newly recuited
management team is starting to have a positive impact on the quality of
the service.

This catalogue of serious failing happened on the Wirral. WBC placed
vulnerable adults into this residential placement and these failings
happened on WBC's watch.

These failings took place on Wirral. Please release the dates that DASS
responsibly monitored Mother Redcaps and that there were skilled and
experienced officers to be able to find areas of improvement.

Please release these dates for the last 5 years

Please release the officer(s) contract monitoring and completing quality
assurance at this location

Please release any dates social worker(s) attended to quality assess

Please release the officer(s) responsible line managers

Please release any completed forms, quality assessment questionnaires,
interview forms, quality assurance checklists and notes taken during any
inspections.

Following the CQC inspection what support has WBC provided to its
'partner' in improving the quality of the service.

Please disclose the amount paid in relation to residential placementes at
'Mother Redcaps' for the year 2010-11 by WBC.

Please disclose the number of older people currently being funded at
'Mother Redcaps'.

Please consider these people are the mothers and fathers of families, are
vulnerable, deserve dignity, respect and a local authority that does not
place our most vulnerable adults into an environment where they are placed
at risk.

show quoted sections

References

Visible links
1. http://www.cqc.org.uk/directory/1-128240...
2. http://www.cqc.org.uk/sites/default/file...