Scheme
of Charges
2023-24
Dŵr Cymru Welsh Water
2
Contents
1. Introduction
5
2. Complaints
6
3. Value Added Tax
8
4. Liability for charges
8
5. How we charge you
10
6. How to pay
15
7. Other charging documents
18
8. Household charges
19
9. Non-household charges
21
10. Trade effluent charges
24
11. Other charges for meters
28
12. Miscellaneous charges
30
13. Infrastructure charges
34
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Scheme of Charges 2023-24
3
Definition of terms
In this Scheme, unless the context otherwise requires:
'
Act’ means the Water Industry Act 1991 and
‘
Household’ any building or part of a building
amendments thereto.
which is occupied as a dwelling house,
whether or not a private dwelling house, or
‘
Billing Company’ or any premises is the
which, if unoccupied, is likely to be so
company other than Dŵr Cymru Cyfyngedig
occupied. (As described in Section 219 of the
that supplies the water service to the premises
Act). In particular, a house includes a flat but
and is responsible for collecting the sewerage
not a caravan or mobile home which is
charges in respect of those premises on
temporarily situated.
behalf of Dŵr Cymru Cyfyngedig.
‘
Household purposes’ generally means a
‘
Company’ means Dŵr Cymru Cyfyngedig,
supply for drinking, washing, cooking, central
trading as Dŵr Cymru Welsh Water.
heating and sanitary purposes and is defined
‘
Connection’ means a connection regulated by
in Section 218 of the Act.
the Act and other relevant legislation by virtue
‘
Infrastructure charge’ means a water
of which the customer receives the benefit of
infrastructure charge or a sewerage
the Company's services.
infrastructure charge.
‘
Customer or potential customer’ means a
‘
Measured charges notice’ means the request
person either receiving a service from the
from the Customer to the Company to fix
Company or who is liable to pay charges in
charges in respect of the supply by reference
accordance with the Company's charges
to the volume of water supplied. (As described
scheme, or a person who might become such
in Section 6 of the Water Industry Act 1999).
a person on making an application to receive
The Company will accept requests made via
a service from the Company.
our website
dwrcymru.com or by calling us on
‘
Domestic sewage’ means the content of
0800 052 0145.
lavatories, water which has been used for
‘
Meters’ A ‘
screw in’ meter has concentric
cooking or washing and surface water but
ports for a single connection to pipework and
does not include water used for the business
is the type generally fitted in the Company’s
of a laundry or for a business of preparing
standard boundary box. An ‘
in line’ meter has
food or drink for consumption otherwise than
a pipe connection at both ends.
on the premises (cf Section 117 of the Act).
‘
Non-household’ a premises/customer other
‘
Fixed term tenancy’ means any tenancy other
than a household premises/customer. For
than a periodic tenancy.
definition of household see above.
Dŵr Cymru Welsh Water
4
‘
Non-potable water’ means water not intended
‘
Redevelopment’ is a site where connections
to meet the standards of wholesomeness set
are changed or their use is changed.
out in regulations made under the Water
Redevelopment includes, for example,
Industry Act 1991.
replacement of old houses with new houses,
alteration of a large house into flats,
‘
Occupier’ includes, in addition to any person
combining two or more properties into one,
in actual occupation of premises, any person
replacement of a factory with offices,
who:
extension of a factory or offices, and the
— Maintains premises used or intended for
change of a building water supply to a house
use as a dwelling or as office or commercial
connection.
premises furnished and ready for letting
‘
Renovation’ means any work carried out
— Maintains any newly constructed or
within the property which can be anything
converted premises ready for sale or letting
from painting and decorating to structural
— Maintains any other premises in a condition
work.
in which they can be put to use for their
intended purpose
‘
Service pipe’ means the pipe (or part of the
pipe) to supply water from the Company's
— Maintains premises for multiple occupation
water main to any premises and is defined in
with shared facilities or as a holiday or
section 219 of the Act.
student hostel or other accommodation for
short term occupation or letting.
‘
Single site’ refers to premises within one
location.
‘
Potable water’ means water intended to meet
the standards of wholesomeness set out in
‘
Supply pipe’ means any part of a service pipe
regulations made under the Water Industry
which the Company could not be, or have
Act 1991.
been, required to lay under Sections 45 and
46 of the Act.
‘
Premises’ mean a permanent building, its
grounds and appurtenances or any facility for
‘
Trade effluent’ is any liquid, either with or
which a supply of water is made available. A
without particles of matter in suspension
building includes a house or part of a building
therein, which is wholly or in part produced
capable of separate occupation.
in the course of any trade or industry carried
on at trade premises but does not include
‘
Rateable Value’ (RV) means the value shown
domestic sewage and is defined in Section 141
in the valuation list maintained by a rating
of the Act.
authority under Part V of the General Rate Act
1967 on 31 March 1990 and includes rateable
values which are proposed at that date and
are subsequently directed to become effective
from a date on or before 31 March 1990.
Scheme of Charges 2023-24
5
1. Introduction
This document is the Company's ‘Charges
The Company supplies water, sewerage, and
Scheme’ made under the provisions of the
trade effluent services to homes, offices,
Water Industry Act 1991. The charges
businesses and factories in the area shown on
contained in this booklet will apply for the
the map below.
period 1 April 2023 until 31 March 2024.
Where the Company supplies only water
In accordance with the Company's duty under
services and another company provides the
the Act and its Licence (the Instrument of
sewerage services, the Company’s bill may
Appointment) as the water and sewerage
include a sewerage charge on behalf of the
undertaker for its area, the Company has
other service provider. In areas where the
taken steps to ensure that the charges do not
Company only provides a sewer network and
unduly discriminate against, or show undue
another company provides the water service,
preference, to any class of customers or
the Company may issue a bill for its sewerage
potential customers.
service only, or the water provider may include
the Company’s sewerage charge on its bill
(dependent on arrangement between the
Company and the water provider)
Llandudno
Holyhead
Rhyl
Bangor
Mold
Wrexham
Customers who are planning to
Pwllheli
move to a new property can contact
Dolgellau
the Company on
0800 052 0145
in order to ascertain the basis on
Water region boundary
which they would pay charges for
Sewerage region boundary
the property.
Aberystwyth
The Company produces a
number of customer information
Cardigan
publications about the services it
Hereford
Fishguard
provides. Details of these can be
Brecon
found on our website
dwrcymru.com
Carmarthen
Monmouth
Haverfordwest
Merthyr Tydfil
Llanelli Swansea
Chepstow
Bridgend Newport
Cardiff
Dŵr Cymru Welsh Water
6
2. Complaints
We always aim to get things right first time,
Water services
every time – but we know that occasionally
Water Customer Services
things can go wrong. Our preferred method
Dŵr Cymru Welsh Water
of dealing with a complaint, is by telephone
PO Box 3118
as this is the quickest way to get it resolved.
CF30 0BY
Customers can call us on one of the
following numbers:
dwrcymru.com/contactus
Billing and accounts
Sewerage enquiries
0800 052 0145
Sewerage Customer Services
Dŵr Cymru Welsh Water
Water services and emergencies
PO Box 3118
0800 052 0130
CF30 0BY
Sewerage services and emergencies
dwrcymru.com/contactus
0800 085 3968
Business Customer Team (Open Water)
Business Customer Team
Business Customer Team
(Open Water customers only)
PO Box 3162
0800 260 5051
Cardiff
CF30 0FD
If you have given us a ring and you still want to
make a complaint, you can get in touch by
dwrcymru.com/contactus
web form, email or letter. To make sure your
complaint goes to the right team, please use
one of the addresses below. If you are still
unhappy with the reply to your complaint, or
the way your complaint was handled, you can
write to us and ask for one of our Directors to
carry out a review. To do this, please contact
us again using the relevant address below:
Billing and accounts
dwrcymru.com/contactus
Billing Customer Services
Dŵr Cymru Welsh Water
PO Box 690
CF3 5WL
Scheme of Charges 2023-24
7
If we have fully reviewed your complaint
WATRS
and you believe we could have done more,
International Dispute Resolution Centre
you can ask the Consumer Council for
70 Fleet Street
Water (CCWater) to review your case.
London
This is an independent body which
EC4Y 1EU
represents customers’ interests and
investigates complaints. You can visit
0207 123 4567
their website ccwater.org.uk, call them
www.watrs.org
on 0300 034 3333, or write to them at;
Certain complaints can be referred to Ofwat.
Consumer Council for Water
These are mentioned in the relevant sections
23 Stephenson Street,
of this booklet. Their contact details are:
Birmingham,
B2 4BH
The Water Services Regulation Authority
The CCWater will normally only investigate
(OFWAT)
complaints that have previously been referred
Centre City Tower
to the Company. When writing to them,
7 Hill Street
it would be helpful to enclose a copy of
Birmingham
the response from the Company.
B5 4UA
If your complaint has been fully reviewed
0121 644 7500
by us and CCWater, and you remain
Email: xxxxxxx@xxxxx.xxx.xxx.xx
dissatisfied, you can contact WATRS.
Any correspondence with Ofwat should
WATRS is a free and independent
enclose copies of correspondence with
adjudication service which reviews disputes
the Company and CCWater.
between customers and companies that
CCWater have not been able to resolve
and has reached a state of deadlock.
Their contact details are below; you can
make an application on their website or ask
for an application form to be sent to you.
Information about our complaints procedure is available in our booklet
'How we handle your complaints and compliments'.
This can also be found on our website dwrcymru.com
Dŵr Cymru Welsh Water
8
3. Value added tax
4. Liability for charges
VAT will be added to water supply charges
Water and sewerage charges are payable for
(including water for construction) to customers
all premises to which a supply of water or a
whose industrial activities are defined within
sewerage service is made available, whether
divisions 1-5 of the Standard Industrial
or not such supplies are actually used.
Classification List 1980 (SIC). VAT will be
Charges for these services are to be paid by
charged at the rate prevailing at the time the
the occupier of a property except where there
bill is issued. Water supply charges to all other
is an express agreement between a third party
customers are zero rated for VAT purposes.
and the Company to pay the charges. Where
there is more than one person occupying a
Sewerage charges are zero rated for VAT
property then any occupant can be asked by
purposes unless otherwise stated.
the Company to pay the whole bill if the
others do not. Where two or more separately
occupied properties are supplied through one
meter, charges are to be paid by the person
identified by the Company as being
responsible for the meter. It is the
responsibility of the various occupiers to
arrange the allocation of the overall bill and
the collection of the money.
Generally it is the responsibility of the occupier
to inform the Company of a change of
occupancy. From 1 January 2015 the owner of
a residential property also became
responsible (under the Water Industry
(Undertakers Wholly or Mainly in Wales)
(Information about Non-owner Occupiers)
Regulations 2014) for informing the Company
who is occupying their property. Landlords
must therefore now, having notified the
tenants that they are providing this
information and that it will be used by the
Company for the purposes of all billing
requirements including debt collection, tracing
and enforcement (where appropriate), provide
the Company with:
— the full names of all adults in occupation
— the dates of birth of all adults in occupation
(where this information has been provided
to the owner)
— the date or dates of occupation.
Scheme of Charges 2023-24
9
This information, together with the landlords'
The security deposit may be required where
details, will form part of the Company's
the Company considers it reasonably
customer records and may be used for other
appropriate having regard to the customer’s
purposes including account administration,
payment history, credit rating (if any) and
tariffs, bill payments, improving services and
financial resources and any other material
regulatory requirements.
factors relevant to the customer’s ability or
willingness to pay for services provided. The
If an owner fails to inform the Company within
requirement for security or amount held may
21 days of a customer occupying a property
be reviewed by the Company or at the request
the owner becomes jointly and severally liable
of the customer to reflect changes in the
for the water and sewerage charges until
volume of services provided or changes to the
these details are provided.
credit rating.
The easiest way for owners to provide this
The Company reserves the right to make
information is via the Landlord and Tenant
retrospective charging adjustments in cases of
Address Portal at www.landlordtap.co.uk
error or fraud.
Alternatively they can contact the Company
using the contact details below:
Web:
dwrcymru.com Phone:
0800 052 0145
A customer receiving a water and sewerage
service will continue to be liable for the
charges in full whilst the premises contains
furnishings and/or fittings, is being renovated
or is otherwise occupied. Charges will remain
as normal unless a request is made to turn off
the water supply, however, surface water
drainage charges may still apply.
Charges will be waived where it can be
demonstrated that the property is unoccupied
for exceptional reasons (e.g. long term
hospitalisation).
The Company reserves the right to require
non-household customers to provide a
security deposit in cash or some other form of
secured funds. The security deposit will be
equivalent to charges over one billing cycle
plus three months. Average charges will
normally be based on actual consumption in
the previous year or in the case of new
customers, based on a reasonable estimate of
charges to be paid in the current year.
Dŵr Cymru Welsh Water
10
5. How we charge you
2023 at 2022/23 rates and water used on or
after that date at 2023/24 rates. We have the
right to meter all non-households, including
any private supplies which discharge to our
Measured
sewer. The measured charge is made up of
All properties built since 1 April 2000 are
three elements:
metered and other properties have a meter
where they have been requested. For these
Water supply — based on the water used as
properties, the measured bill is based on the
measured by the meter in cubic metres. All
amount of water used. If you move into a
water used is chargeable except that used for
property that is metered you cannot revert to
firefighting. Water used for fire tests and drills
paying on an unmeasured basis.
is chargeable unless 7 days written notice of
use is given to the Company at the postal
The Company reserves the right to meter a
address shown in Section 2.
property, subject to certain conditions, where
we have evidence that there is a significant
Sewerage — also based on the water used
additional use of water. Properties with a
and measured by the meter. The sewerage
swimming pool that is automatically
charge includes a charge for surface water
replenished or use automated watering
and highway drainage. This covers the cost
devices (i.e. not hand held hose pipes) must
of draining, treating and disposing of
be metered.
rainwater. If none of your rainwater drains to
the public sewer then you will be exempt
Measured bills are based on the actual usage
from the surface water element of your
shown on the meter or an estimate if the
charges. A Surface Water Drainage Rebate
meter has not been read. The Company aims
form can be requested on our website
to read all their own meters at least once a
dwrcymru.com or by calling
0800 052 0145
year, however in the event that the meter is not
(0800 260 5051 if you are an Open Water
read the Company may ask the customer to
customer). Any rebate will be effected from
provide a reading where it is safe to do so.
1st April 2018 or the date of occupation if
Where the Company does not provide the
later. Where it is evident that surface water
clean water supply but provides a sewerage
does not return to the sewer, typically flats in
only bill based on a measured basis
a common building, the company may
calculated from a water meter owned by
proactively notify customers and adjust their
Severn Trent Water (ST) or United Utilities
charges accordingly. While we continue to
North West Water (UU), the Company will use
keep under review the option of making
meter readings provided to them from ST or
partial rebates to customers who have made
UU. In the event that a reading is not provided
efforts to reduce their surface water
or a reading is not recent, the Company will
discharges a number of implementation
estimate the usage or may ask the customer
issues would need to be addressed before
to provide a reading where it is safe to do so.
such a rebate could be offered. For this
reason the company can presently only offer
In general terms, the more water you use the
full rebates. As the Company does not
higher the bill. Sewerage is normally charged
charge for surface water drainage by
on the assumption that 95% of the water
reference to area, there is no reduction
used returns to the sewer. Where a meter bill
offered for community groups other than the
spans a period before and after 1 April 2023,
full rebate.
we will charge for the water used before 1 April
Scheme of Charges 2023-24
11
For most customers we assume that almost
the supply needs to be such that a meter can
all water returns to the sewer except, for
be fitted.
example, that used for cooking or watering
the garden. Therefore the sewerage element
Each customer must meet the costs of the
of the measured bill is calculated at around
connections or any alterations to pipework.
95% of the volume of water consumed.
In default, the Company may carry out the
necessary work and recover the costs.
Where less than 10m³ of water is consumed
in any billing period this is fully charged for
If metering is not practicable, or until a meter
sewerage purposes. If you are a business and
is fitted, a charging value or charge may be
you believe that less than 95% of your water
assessed by us based on either a Uniform
returns to the sewer and you can prove this by
Service Charge or an Assessed Metered
measurement, you can claim a reduction in
Charge subject to the necessary information
your sewerage charges. Application forms for
being available from the customer. In the case
a non-return to sewer allowance can be found
of an unauthorised connection, the Company
on our website
dwrcymru.com or by calling
0800 052 0145 (0800 260 5051 if you are
will pursue all appropriate legal and civil
an Open Water customer). The effective date
remedies.
of any claim is 1 April of the charge year in
which the claim is received.
Option Metering
Service Charge — calculated on a daily basis
Household customers, (except household
and based on the size of the meter.
tenants with fixed term tenancies of less than
The service charge goes towards our costs of
six months, who may require consent in
reading, maintaining and replacing our water
accordance with the terms of the tenancy)
meter,maintenance of our overall water and
can request a meter to be fitted to their
sewerage network including reservoirs,
supply. Requests to have a meter installed can
treatment works, pipes, pumping stations etc.
be made on our website
dwrcymru.com or by
calling us on
0800 052 0145. An easy to use
online calculator is available on our website to
Redevelopment of premises
help customers forecast if they would benefit
Any planning permission granted does not
from having a meter fitted.
give a right to carry out any work on the public
sewer network or water main network.
Following receipt of a measured charges
Permission to do this must be given by us.
notice, the Company will fit a meter, free of
charge, providing it is reasonably practicable
If any work means redevelopment is taking
to do so and doing so will not incur
place for example merging or separating
unreasonable expense. Unreasonable
properties or units, merging two houses into
expense would include the cost of separating
one, converting two flats into three; each must
the customer’s shared supply pipe, the cost of
be constructed with its own separate direct
substantial alterations to existing plumbing to
water connection to the water network
enable the meter to be installed or the cost of
(which will be metered) and each must have
additional meters if the customer is served by
permission to drain into the sewer network.
more than one supply.
Our team on
0800 917 2652 can advise
further as well as on
dwrcymru.com
The Company will fit the meter within 3
months of receiving the request. If the
If there is a significant change of use, for
Company fails to meet this standard the
example converting a Chapel into a dwelling,
Dŵr Cymru Welsh Water
12
customer will either receive a payment of £20
use to calculate our assessed measured tariff.
for each additional month beyond the target
Water allowances are not given to non-
installation date or will have their standard
household customers.
unmeasured charges replaced by an
Assessed Measured Charge lowering their bill
Household and non-household customers
until the meter is installed. The payment or
may be entitled to a sewerage allowance on
lowering of the bill will not apply when
the first and subsequent leaks where water
circumstances beyond the control of the
lost due to leakage has not returned to the
Company prevent the meter being installed.
sewer. Allowances must be applied for within
The Company’s preferred location for the
six months of a leak being repaired. No
meter is normally outside the premises in a
allowances will be given if the leak has been
boundary box. The customer may request that
caused through the carelessness of the
the meter be fitted in another location
customer or someone acting on behalf of the
(providing the Company considers it is
customer.
practicable to do so), however this would incur
Further details can be found in the
an additional charge payable by the customer.
Company’s publications ‘Leakage Code of
Details of the charge will be given on request.
Practice’ ’Water Leaks – What you need to
The charge may not apply to qualifying
do' and ‘Your Water Meter’. Copies of these
customers on our Priority Services Register.
publications can be obtained on our
website
dwrcymru.com or by calling us on
The customer will be charged on an
0800 052 0145 (0800 260 5051 if you
unmeasured basis until the meter is fitted.
are an Open Water customer). If you have
The meter remains the property of the
a query or dispute about any aspect of the
Company.
meter installation you should in the first
instance contact us on
0800 052 0145
Non-household customers can also request
(0800 260 5051 if you are an Open Water
a meter to be fitted to their supply following
customer).
the process described above. Requests to
have a meter installed can be made on our
Measured bills are normally sent to
website
dwrcymru.com or by calling us on
households, six monthly, in arrears and are
0800 052 0145 (0800 260 5051 if you are
due on demand unless an alternative
an Open Water Customer).
payment arrangement has been made with
the Company. The Company reserves the
Household customers are awarded a one off
right to set the billing frequency of non-
allowance against their water charges in
household customers. In general, however,
respect of the metered water lost when a leak
non-household customers will also be billed
on the customers’ part of the service pipe has
six monthly, or quarterly where the combined
been repaired.
water and sewerage charges exceed £750 Per
For mixed use premises i.e. non-household
quarter, or monthly where combined water and
premises combined with a household, for
sewerage charges exceed £2,000 per month.
example, a farm supply including the farm
house or pub with flat above, a water
allowance will be granted on the household
Assessed Measured Charge —
element of the bill only. We calculate the
Household
allowance for the household element on the
A household customer may choose the
basis of the annual consumption figures we
assessed measured charge (AMC) when it is
Scheme of Charges 2023-24
13
not reasonably practicable to fit a meter, or it
Properties fitted with a domestic fire
is unreasonably expensive to fit a meter. The
sprinkler system
AMC is based on the band of the water
Properties fitted with a domestic fire sprinkler
charge, the number of occupants and the
system under the Domestic Fire Safety
assumption that 95% of the water is
(Wales) Measure 2011 will be charged on a
discharged to the sewer. On change of
measured basis according to the water used.
occupier we may recalculate the AMC for the
Water used for firefighting purposes will not be
new occupiers.
charged.
Reverting to unmeasured charges —
Industrial Tariff
Household
Where customers use a large volume of water
Any household customer switching to an
at a single site (50,000 cubic meters/50Ml)
option meter or AMC may, at any time up to
and/or the discharge of sewage is 100,000
one month after the Company has issued bills
cubic metres (100 Ml) or more per annum
for 24 months from the date the meter was
from a single site they may choose one of
fitted or the assessed measured charge was
the industrial tariff bands. Each band applies
applied, make a request to revert back to the
to all consumption and discharges between
previous unmeasured basis of charging
1 April 2023 and 31 March 2024 and
providing that the customer has not previously
comprises:
had a meter fitted or been charged on the
— A fixed charge for the year
assessed measured charge and the supply
would not be subject to compulsory metering.
— An annual service charge for each meter
serving the site based on the size on the
If a customer moves into an already metered
meter
property, the company is not obligated to
— A volumetric charge for all consumption
revert it to an unmeasured basis.
The charge will normally commence from the
first day of the month in which the application
Assessed Measured Charge —
is received and will continue in future years
Non-household
unless the customer requests, in writing, in
When it is not reasonably practicable to fit a
advance for a change of band.
meter, or it is unreasonably expensive to fit a
The Company will not accept more than one
meter the Company may charge on an
request per calendar month for a change of
assessed basis. The AMC is based on the
tariff at any single site.
band of water charge determined by the type
of business and the assumption that 95% of
the water is discharged to the sewer. On
Trade Effluent Tariff
change of occupier the premises will remain
Traders are permitted to discharge Trade
on the AMC however the band may be
effluent directly or indirectly to a public sewer
reassessed based of the type of business
subject to a trade effluent consent being
undertaken by the new occupier.
granted by the Company. A consent will
specify the quantity and quality conditions
and that the effluent is sampled regularly to
ensure compliance with the conditions.
Charges apply from the date of issue of a
Dŵr Cymru Welsh Water
14
Trade effluent consent. Discharges may be
Uniform service charge (for properties built
made to sewage treatment works or to a sea
between 1 April 1990 and 31 March 2000)
outfall.
– charges are based on the average rateable
value of properties in Wales.
There are two types of effluent charge:
— The standard tariff for discharges below
Water charges cover the costs of providing
100Ml per annum
water to the property.
— The industrial tariff for discharges more
Sewerage charges cover the cost of removing,
than 100Ml per annum
treating and disposing of the used water
including a charge for surface water and
Trade effluent charges include a fixed charge
highway drainage. This includes the cost of
and variable charges that vary with the volume
draining, treating and disposing of rainwater.
and sampled strength of the discharged
If none of your rainwater drains to the public
effluent.
sewer then you will be exempt from this
A domestic sewerage charge which is
element of your charges. A Surface Water
calculated, normally, by taking into account
Drainage Rebate form can be found on our
facilities present, headcount and number of
website
dwrcymru.com or can be requested
days worked is also chargeable and will be
by calling us on
0800 052 0145. Any rebate
billed against a separate account along with
will be effected from 1st April 2018 or the date
any water charges that are billed by the
of occupation if later. Where it is evident that
Company.
surface water does not return to the sewer,
typically flats in a common building, the
Trade Effluent bills will be sent either Monthly,
company may proactively notify customers
Quarterly or Six Monthly in arrears, depending
and adjust their charges accordingly.
on the bill frequency assigned to your water
and/or sewerage charges. Charges are
Unmeasured bills are normally sent out in
payable within 14 days of a bill being sent and
February/March each year and are payable
can be paid by Direct Debit, BACS or cheque.
on 1 April, unless an alternative payment
arrangement has been made with the
Company. Where the unmeasured charges
Unmeasured
are paid, in full, by 1 April 2023 the Company
Unmeasured charges will apply if a property
will discount the annual bill by 1.5%.
was built before 1 April 2000, has not been
redeveloped, has not had a change of use, is
not subject to compulsory metering or is not
Affordability Assistance Tariffs
either currently metered or subject to a
The Company offers a range of
metered charge (assessed or otherwise). The
Affordability Assistance Tariffs designed
charge will not reflect how much water is used.
to keep bills affordable for low income
or vulnerable customers. Details of
There are two ways to calculate unmeasured
eligibility and how customers can
charges:
apply can be found on our website
Rateable value charge — a service charge,
www.dwrcymru.com/en/support-with-bills or
plus a charge per pound of rateable value for
by calling
water and sewerage services.
us on
0800 052 0145.
OR
Scheme of Charges 2023-24
15
6. How to pay
Customers may pay online at
dwrcymru.com
Payment card
(using Direct Debit or a Credit/Debit card)
Customers paying using a payment card can
or use the 24 Hour Automated Payment Line
pay monthly, fortnightly or weekly at a post
0800 028 5209. Please have your customer
office or by using a PayPoint outlet.
reference number to hand.
A full list of payment options and where to pay
is shown below and can also be found on the
Cash payments
reverse of your bill.
Customers can pay by cash either in full
or by instalments using the payment stub
on the bill or payment card at:
Direct debit
— A post office or bank (free at any branch
Customers can set up a direct debit plan
of NatWest or the customers own bank)
online at
dwrcymru.com or can contact us on
0800 052 5604. Direct debits can be paid
— A PayPoint outlet
annually, bi-annually, monthly or weekly.
— Local authority offices (only some local
Metered customers can pay on most days of
authorities accept payments).
the month if paying monthly, or by a date
agreed with the customer if paying bi-
annually.
Internet/Phone Banking or by BACS
Customers can pay by internet or phone
Payment will be claimed 14 days after the bill
banking or BACS direct credit.
is issued which will be determined by the date
the meter was read. Unmeasured customers
If you are paying from a UK bank account,
can pay on most days of the month if paying
you will need:
monthly, or on 1 April and 1 October if paying
Sort code: 522107
bi-annually, or 1 April if paying annually.
Account number: 01500007
If you are paying from an account abroad,
Credit/debit cards
you will need:
IBAN number:
Customers can pay by using their
GB51 NWBK 5221 0701 5000 07
debit/credit cards, at any time, either online
BIC number: NWBK GB 2L
at
dwrcymru.com, or by calling our automated
payment line on
0800 028 5209.
When you make your payment, please provide
your 10 or 12 digit customer reference shown
Customers can pay by using most major
on any bill or letter we have sent you. This is
credit/debit cards either in full or by
how we send your payment to the correct
instalments when the payment is due.
water account.
Please have your customer reference
number to hand.
Dŵr Cymru Welsh Water
16
Water Direct
Having difficulty paying?
If you receive benefits, paying directly through
We recognise that our customers can be
the Department for Work and Pensions could
affected by circumstances that are sometimes
reduce your bill by £25 per year.
beyond their control which cause them
temporary or long term financial difficulty.
Whatever the situation it is important that
Payment by instalments
customers, household and non-household,
Payment by instalments is available to all
should contact us by calling
0800 052 0145
household customers and those non-
(0800 260 5051 if you are an Open Water
household customers who do not pay VAT on
customer).
the charges and are not in arrears at the time
of the request. Failure to pay any instalment
We may be able to arrange for payments to
by the due date will result in the instalment
be made weekly, fortnightly or by monthly
plan being withdrawn without notice and the
instalments. We may also be able to reduce
balance of the outstanding charges becoming
customers‘ charges if their household is
due and payable immediately.
eligible for one of the Affordability Assistance
Tariffs, details of which, can be found on our
Details of payment options and where to pay
website
www.dwrcymru.com/en/support-with-
can also be found on the reverse of your bill.
bills
We also operate a Customer Assistance Debt
Support Fund that can offer financial
assistance for household customers who meet
the qualification criteria and have arrears.
For more information customers can visit
our website
dwrcymru.com or call us on
0800 052 0145.
We would also encourage all customers who
are struggling with debt, or low incomes to
consider contacting a free debt advice
company. These organisations can help
ensure customers maximise their budget and
benefits and negotiate with creditors. If
customers want independent advice, they can
contact a local advice agency such as:
Scheme of Charges 2023-24
17
National Debtline
Freephone: 0808 808 4000
www.nationaldebtline.org
Step Change
Freephone: 0800 138 1111
www.stepchange.org
Citizens Advice
Check your local yellow pages
or Thomson local directory for
addresses and telephone numbers
www.citizensadvice.org.uk
Civil Legal Advice
Telephone: 0345 345 4345
www.gov.uk/civil-legal-advice
Shelter Cymru
Telephone: 0845 075 5005
www.sheltercymru.org.uk
Whatever the situation, it’s important that
customers contact the Company right away.
Customers entering into any formal
insolvency procedure
Where a Customer enters into any formal
insolvency procedure the Company will
apportion any charges on a daily basis up to
the date immediately before the date the
relevant insolvency procedure becomes
effective ('the insolvency date'). Any
apportioned charges after the insolvency date
will be payable by the occupier of the property
in question and apply from the next day of
occupation after the insolvency date. Any such
apportioned charges will not fall within the
insolvency procedure. The charges will be
payable by the occupier on the same
payment terms as would apply if the property
had been newly connected on that day.
Dŵr Cymru Welsh Water
18
7. Other charging schedules
Dŵr Cymru Welsh Water also publishes the
following additional charging schedules:
Wholesale Charges Document
Charges for eligible premises that could be
supplied with water by a restricted retail
authorisation.
Developer Services Schedule of Charges
Charges for new connections and other
activities to support Developers.
Charging Information for New Appointments
and Variations (NAVs)
Bulk supply charging methodology and other
relevant charges for NAVs.
Scheme of Charges 2023-24
19
8. Household charges
Standard unmeasured charges
Unmeasured water services
(£)
Standing Charge
138.23
RV based charge – per poundage of RV
1.0877
Uniform Service Charge
279.63
Unmeasured sewerage services
(£)
Standing Charge
215.36
Standing Charge – Foul only
163.56
RV based charge – per poundage of RV
1.6992
Uniform Service Charge
436.26
Uniform Service Charge – Foul only
384.46
Surface Water only – includes highway drainage
52.59
(For properties with a rateable value of £25 or less, no charge will be made)
Standard measured charges
Water (£)
Sewerage (£)
Standard volumetric rate per cubic metre
1.4526
1.9534
Sewerage volumetric rate – Foul only per cubic metre
1.9534
Service Charge
Water (£)
Sewerage (£)
Sewerage – Foul only (£)
Below 30mm
40.51
110.82
76.22
30mm
40.51
110.82
76.22
40mm
40.51
110.82
76.22
Dŵr Cymru Welsh Water
20
Assessed measured charges
Water
Band A – Average use
Band B – Low use
Based on loading units/appliances
Based on loading units/appliances
in property
in property
Assessed
Assessed
Annual charge
Consumption
Annual charge
Consumption
No of occupants
(£)
(m3/year)
(£)
(m3/year)
1
134.93
65
111.68
49
2
174.15
92
145.10
72
3 and above
220.63
124
185.77
100
Sewerage
Band A – Average use
Band B – Low use
Based on loading units/appliances
Based on loading units/appliances
in property
in property
Annual charge
Annual charge
Annual charge
Annual charge
No of occupants
Full (£)
Foul only (£)
Full (£)
Foul only (£)
1
231.45
196.85
201.75
167.15
2
281.55
246.95
244.43
209.83
3 and above
340.93
306.33
296.40
261.80
Affordability Assistance Tariffs
Further information on customer eligibility can be found at
dwrcymru.com
HelpU
Water (£)
Sewerage (£)
Annual charge (for existing HelpU customers at 31st July 2020, not
109.09
148.44
available to new customers)
Annual charge (available to new applications from 1st August 2020)
124.01
167.29
WaterSure Wales
Water (£)
Sewerage (£)
Annual charge
166.32
236.99
WaterSure Wales AMC
Water (£)
Sewerage (£)
Annual charge
166.32
236.99
Welsh Water Assist – Transition for Sewerage only Customers
Sewerage (£)
Annual charge
236.99
Note: This is the transition tariff for customers eligible for and paying only the sewerage annual charge of the Welsh Water Assist
– Transition charge. It is not available for customers previously paying either the combined water and sewerage Welsh Water Assist
– Transition annual charge or the Welsh Water Assist – Unmeasured Transition annual charge.
Scheme of Charges 2023-24
21
9. Non-household charges
Standard unmeasured charges
Unmeasured water services
(£)
Standing Charge
120.93
RV based charge – per poundage of RV
1.1961
Uniform Service Charge
276.41
Unmeasured sewerage services
(£)
Standing Charge
170.66
Standing Charge – Foul only
81.89
RV based charge – per poundage of RV
1.7656
Uniform Service Charge
400.19
Uniform Service Charge – Foul only
311.42
Surface Water only – includes highway drainage
136.67
(for properties with a rateable value of £25 or less, no charge will be made)
Standard measured charges
Water (£)
Sewerage (£)
Standard volumetric rate per cubic metre
1.5889
2.0446
Sewerage volumetric rate – Foul only per cubic metre
2.0446
Service Charge
Water (£)
Sewerage (£)
Sewerage – Foul only (£)
Up to 20mm
31.39
106.59
53.19
25mm
101.33
307.71
218.62
30mm
179.57
427.79
338.70
40mm
334.28
631.36
542.27
50mm
505.62
1,127.40
1,038.31
65mm
675.50
1,812.44
1,723.35
80mm
893.70
2,631.45
2,542.36
100mm
1,061.25
4,563.07
4,473.98
150mm
1,364.39
10,488.98
10,399.89
200mm and over
1,364.39
18,696.64
18,607.55
Dŵr Cymru Welsh Water
22
Assessed measured charges
Water
Band
Assessed Consumption
Annual charge
(based on type of business)
(m3/year)
(£)
Band 1
Less than 500
684.42
Band 2
501-1,000
1337.46
Band 3
1,001-2,000
2807.17
Band 4
2,001-4,000
5091.99
Sewerage
Band
Assessed Consumption
Annual charge
Annual charge
(based on type of business)
(m3/year)
Full (£)
Foul only (£)
Band 1
Less than 500
904.90
851.50
Band 2
501-1,000
1,703.22
1,649.82
Band 3
1,001-2,000
3,499.91
3,446.51
Band 4
2,001-4,000
6,293.05
6,239.65
Scheme of Charges 2023-24
23
Industrial tariffs
Potable water
Indicative consumption
Fixed charge Volumetric charge
Band
(Ml/year)
(£)
(£/m3)
1
50 - 99
22,711.77
1.1012
2
100 - 249
27,368.35
1.0545
3
250 - 499
42,012.29
0.9953
4
500 - 999
83,496.89
0.9118
5
>1,000
161,088.63
0.8342
A Standard measured service charge will be payable on all meters
Non-potable water
Indicative consumption
Fixed charge Volumetric charge
Band
(Ml/year)
(£)
(£/m³)
A Partially Treated
<50
1.4620
A Raw
<50
1.3650
B Partially Treated
>50
45,694.75
0.5279
B Raw
>50
46,562.15
0.4127
Sewerage
(For discharged sewage > 100,000 cubic metres per year)
(£)
Fixed charge
31,150.35
Fixed charge foul only
13,330.94
Volumetric charge – Full service per cubic metre
1.9238
Volumetric charge – Foul only service per cubic metre
1.9238
Dŵr Cymru Welsh Water
24
10. Trade effluent charges
New application for consent to discharge trade effluent (zero rated for VAT)
£405.60
Revision of existing consent at customer’s request (zero rated for VAT)
£405.60
Trade effluent charges include a fixed charge
Company’s assessment of the site’s facilities
and variable charges that vary with the volume
which use water); the total number of
and sampled strength of the discharged
employees working at the site; and the number
effluent.
of days the site operates annually. This will be
billed against a separate account along with
Bills will be sent either Monthly, Quarterly or
any water charges that are billed by the
Six Monthly in arrears, depending on the
Company.
average monthly charge. Charges are payable
within 14 days of a bill being sent and can be
paid by Direct Debit, BACS or cheque.
Suspended
Discharge Type
COD mg/l
Solids mg/l
In addition to the trade effluent charge, a
domestic sewerage charge will be payable.
Car washes
177
165
This is calculated, normally, by applying a
Laundrettes
484
175
numerical value to each of the following and
multiplying them: the facilities present (the
Swimming Pools
25
66
numerical value used is dependent on the
Company’s assessment of the site’s facilities
which use water); the total number of
employees working at the site; and the number
of days the site operates annually. It is the
responsibility of the customer to notify us of
any changes to these details Where the
customer claims that the volume of effluent
discharged is less than the volume of water
supplied and the Company agrees this, the
adjustment to charges will take effect from the
start of the billing period in which the claim is
made. Alternatively, charges may be calculated
using flow data supplied by the customer when
so agreed by the Company. Unless
circumstances dictate otherwise the following
sample strength may be used for charging
purposes.
Scheme of Charges 2023-24
25
Discharge to sewage treatment works
Formula is either:
C = R + V + S St
(discharge to primary treatment only)
Ss
Or
C = R + V + Vb + B Ot + S St
(discharge to full secondary treatment only)
Os
Ss
Where:
C = charge/m3 of effluent
Ot = settled COD of the effluent in mg/l
R = sewerage costs/m3
Os = settled COD of domestic sewage – 500mg/l
V = primary settlement treatment costs/m3
S = sludge treatment costs/m3
Vb = secondary volume-related treatment costs/m3
St = suspended solids of the effluent in mg/l
B = secondary strength-related treatment costs/m3
Ss = suspended solids in domestic sewage – 350mg/l
Discharge to sea outfalls
For traders discharging to long sea outfalls
C =
R +
M
For traders discharging to all other outfalls
C =
R
or
C =
R +
Vm
Where:
C = charge/m3
R = sewerage costs/m3
M = marine treatment costs/m3
Vm = pumping, preliminary treatment costs/m3
Dŵr Cymru Welsh Water
26
Standard tariff
Trade Effluent Fixed Charge
27.54
The standard unit charges per cubic metre are:
R
The average cost for receiving a cubic metre of foul water into the sewer,
0.3742
including conveyance to the treatment works or outfall
V
The average cost for preliminary and primary treatment
0.4709
Vb
The average cost for the pumping and settlement elements of biological treatment
0.1922
B
The average cost of biological treatment, excluding pumping and settlement
0.3366
S
The average cost of treatment and disposal of primary sludge at the Company’s
0.2458
larger sewage treatment works
Vm
The average cost of pumping, preliminary treatment and discharge through outfalls
0.1987
Industrial tariff
Customers may choose this tariff where the discharge of trade effluent from a single site is 100Ml
or more per annum.
Fixed Charge
273.92
R
The average cost for receiving a cubic metre of foul water into the sewer,
0.2517
including conveyance to the treatment works or outfall
V
The average cost for preliminary and primary treatment
0.4551
Vb
The average cost for the pumping and settlement elements of biological treatment
0.1784
B
The average cost of biological treatment, excluding pumping and settlement
0.2965
S
The average cost of treatment and disposal of primary sludge at the Company’s
0.2458
larger sewage treatment works
Vm
The average cost of pumping, preliminary treatment and discharge through outfalls
0.1987
Scheme of Charges 2023-24
27
Excess licence charge
Use of outfall
A limited number of discharges contain
Charge for use of Welsh Water sea outfall
complex organic substances in such
where customer holds their own NRW
concentration that Natural Resources Wales or
discharge consent and discharges treated
Environment Agency consider it necessary to
effluent directly into our outfall.
control them by including concentration limits
in discharge consents. Effluents with such
Fixed Charge (£)
273.92
limits attract a higher licence fee than normal
Where the increase in this fee is attributable
Volumetric Charge per m3 (£)
0.0785
to an individual trade effluent or effluents that
are consented to discharge these substances
Disputes
the additional fee will be added to the trade
Any dispute regarding the discharge
effluent charge of the discharger.
of trade effluent may be referred to the
Water Services Regulation Authority
(Ofwat) at the address shown on page 7.
Dŵr Cymru Welsh Water
28
11. Other charges for meters
Temporary Installation of a Data Logger to Detect Suspected Leakage
Installation of a temporary data logger — available for meters 15-50mm
£66.69
A logger which measures demand in 1 minute intervals, may help customers to identify
+ VAT
if there are any leaks on the supply. The charge will be refunded in the event excessive
consumption is due to leakage from Dŵr Cymru’s pipes. This service delivers data
at the end of a two week period.
Installation of a temporary data logger abortive visit
Price on application + VAT
Company Data Logging Equipment
Access to online data from Company data logging equipment installed
£22.27 + VAT
at customers site
Charge applies per creation of a user profile.
Printed copies of Company data logging information for customer site
£ 22.27 + VAT
Charge applies per copy of data logging information.
Testing — Household (charges inclusive of VAT)
Meter removed for testing
Reasonable expenses
Invoice will be issued to customer in the event the test results show
up to a maximum of
meter is recording within permitted parameters. If the meter is found
£70.00
to be faulty then there will be no charge for the test.
Testing — Non-household
If the meter is found to be faulty then there will be no charge
Price on application + VAT
for the test otherwise the charge will be as per ‘Change of Meter’
(see table opposite) plus the actual cost of the meter test.
Extraordinary meter reading charges
In accordance with our Code of Practice for Meter Reading, we reserve the right to recover
any additional meter reading costs incurred as a result of persistent unreasonable customer behaviour.
These include but are not limited to the following:
Notice of Entry/Warrant of Entry
Price on application + VAT
Other legal or specialist costs
Price on application + VAT
Meter read requested by retailer or customer
£43.33 + VAT
Abortive visit
£43.33 + VAT
Scheme of Charges 2023-24
29
Change of meter
Where the Company is able to fit a new ‘screw in’ meter in the existing boundary box without further work the
charge is £90.42, otherwise the charge made is shown in the table below. (If the meter no longer records flow
correctly, it will be replaced free of charge). If the work is completed out of normal working hours we may apply
additional costs.
Size of meter being installed
Charge (£) without excavation + VAT
Charge (£) with excavation + VAT
Up to 25mm
90.42
316.83
30mm
205.53
431.94
40mm
266.05
492.46
50mm
567.53
793.94
80mm
632.47
858.88
100mm
704.45
930.86
150mm
807.27
1,033.68
200mm
908.48
1,134.88
Above 200mm
Actual Cost
Actual Cost
Moving a water meter
We only consider relocating meters in certain circumstances. For example if you are having work done in your
home which will affect its current location or you are on our Priority Services and moving the meter to another
location inside your home will make it easier for you to read – even then we may offer you an alternative.
If you are not on our Priority Services we will not move an outside meter to inside a property. Please submit
your request and reason to us on
dwrcymru.com or call us on
0800 052 0140.
Charge (£)+VAT
If we do not need to dig because there is an outside boundary box that will take a screw-in meter
90.42
If we need to dig to refurbish or install a new boundary box the charge is
316.83
Our water meters and stop taps are mostly located at the end of a property’s private supply pipe at the
nearest point to our mai.n
We do not usually move our apparatus closer to or within a property’s boundary, or onto private pipework.
Removed meter
If a meter has been removed without our permission or knowledge and we have to install a new one the
charges are as follows
Charge (£)+VAT
If we do not need to dig because there is already an outside boundary box that
90.42
will take a screw-in Charge is
If we need to dig to refurbish or install a new boundary box the charge is
316.83
or installing a new inside property meter is
90.42
Dŵr Cymru Welsh Water
30
12. Miscellaneous charges
Charges are payable in advance unless otherwise stated. Unless otherwise stated
'price on application' can be requested by calling
0800 052 0130
(0800 260 5051 is you are an Open Water customer).
Item
Additional Information
Charge
Temporary Disconnection
Surface Water drainage charge may still apply.
Price on application
It may not be possible to temporarily disconnect
a joint supply
Reconnection following
Price on application
temporary disconnection
Disconnection — permanent
Requests in writing from the property owner to
Price on application
Billing and Accounts or email us at
dwrcymru.com
Reconnection — following
Apply at dwrcymru.com. Rates are in ‘Developer
New connection
permanent disconnection.
Services Schedule of Rates’
charges will apply
Disconnection — non-payment
Price on application
of charges.
Reconnection — following
Price on application
payment of unpaid charges
Abortive visit charge
We cannot disconnect household only premises for
Price on application
(for all of the above).
non-payment of charges. The charge will cover the
costs incurred for disconnection and reconnection.
We may require a security deposit from non-
household customers (i.e. one billing cycle +
3months charges).
Ships Water
(customer will be invoiced, Zero Rated VAT with exceptions – see page 3 item 8)
Item
Charge (£)
Standard volumetric rate per cubic metre
1.5889
Service charge per hour
39.00
Emergency planning services – provision of water
Item
Charge (£)
Provision of water using emergency tankers, bowsers and pallets if
Price on application + VAT
available for use. Abortive visits will be charged at reasonable cost.
Scheme of Charges 2023-24
31
Standpipes
Standpipes are not available to hire at our local depots. The hire of a standpipe will be from our
appointed agent. The hire of a standpipe is restricted for certain use. Only standpipes hired from
our appointed agent, with our consent, are allowed to be used on our network. All standpipes are
metered and VAT will be added. For full details go to
dwrcymru.com
Standpipes for use in building construction
The hire of a standpipe may not be granted. We may require you to obtain connection
onto our network which will be metered.
Existing property or land with a water supply
The hire of a standpipe may not be granted. We may fit a meter to an existing supply when
a property or land becomes unoccupied or unused, undergoes alteration or renovation.
Please contact us at
dwrcymru.com
Existing property or land without a water supply
The hire of a standpipe may not be granted. We may require you to obtain connection
onto our network, which will be metered. Please contact our Developer Services at
dwrcymru.com
Major building sites and civil engineering works
The hire of a standpipe may not be granted. We may require you to obtain connection
onto our network which will be metered.
Fire hydrants
Service
Description
Charge(£)
Install hydrant
On new main (80-200mm diameter)
802.24
Install hydrant
On existing main (80-200mm diameter)
1,462.54
Install marker post/plate
155.45
Remove marker post/plate
155.45
Remove hydrant
From existing main (80-200mm diameter)
692.50
Repair hydrant
Category 1 (e.g. lid and frame)
272.00
Repair hydrant
Category 2a (e.g. lid, frame and chamber piece)
505.05
Repair hydrant
Category 2b (e.g. lid, frame, repack, rewasher)
810.69
Repair hydrant
Category 3 (replace hydrant complete)
896.80
Dŵr Cymru Welsh Water
32
Repairs to Company apparatus
All repairs to Company water or sewer network apparatus, caused by third party damage,
will be charged at reasonable cost.
Water fittings inspections
The carrying out of an inspection to ascertain whether any provision contained in or made
or having effect under the water Industry Act 1991 with respect to any water fittings
or with respect to the waste or misuse of water is being or has been contravened.
Service
Charge(£)
Initial inspection and first follow up
No charge
Repeat inspections
100.74 + VAT
Abortive visit
55.29
After an initial Water Fittings Regulations inspection where the Company has found
contraventions, a programme of work and a timescale for completion will be agreed with the
customer. Where the action agreed is not undertaken and additional visits are required to ensure
compliance, an hourly charge will be applied to cover the cost of additional visits.
New water connection rectification work
All repairs, rectification or remedial work carried out by the Company on a water or sewerage
connection installed in an unacceptable condition will be re-charged.
Rectification charges
Additional Comments
Charge(£)
Abortive visit
Maximum charge
331.15
New Connection Quality Inspection
First visit
No charge
New Connection Quality Inspection
Cost per additional visit
27.52
Abortive inspection
Maximum charge
27.52
Remedial work
Price on application
Scheme of Charges 2023-24
33
Disposal of cesspit, septic tank and tankered waste1
Fixed charge per load £9.84
Suspended Solids
Additional Comments
Charge (£)
0 – 2,000 mg/l
Subject to a minimum charge based on a load of
6.28
4.5 cubic metres (approximately 1,000 gallons) Charge
is per cubic metre
2,001 – 20,000 mg/Ll
Charge is per cubic metre
10.40
Greater than 20,000 mg/l
Charge is per cubic metre
15.06
1 The Company does not provide a sewerage service for the collection of domestic septic tank or cesspit waste. The cesspit charge will be
limited to sewerage works that have a permanent manned presence. Details of these sites can be obtained from our Sewerage Services
department, please telephone 0800 085 3968.
2 The Company reserves the right to refuse waste which is found to have suspended solids in excess of 20,000 mg/l.
Other charges
Service
Additional Comments
Charge (£)
Operational
Charge will be invoiced following the incident.
Price on
Non-emergencies
application +
VAT
Dishonoured
For each cheque. Charge will be invoiced following each
20.00 (outside
Cheques
occurrence.
scope of VAT)
Information and
Standard charge for any routine information not provided free
6.60 + VAT
copy documents
of charge. Other enquiries will be charged at cost. Information
requested under the Environmental Information Regulations will
be charged in accordance with our EIR charging policy
(available at dwrcymru.com).
Copy billing stationery
Per bill or similar document. Normally waived for first request.
6.60 + VAT
Dŵr Cymru Welsh Water
34
13. Infrastructure charges
The infrastructure charges for a supply for domestic purposes are payable under Section 146 of
the Act and Licence Condition C (as modified) of the Company’s Instrument of Appointment.
When new connections are made there is an increased burden on both the water and sewerage
systems that can ultimately require work to be carried out. Therefore, in addition to any water or
sewerage connection charge and/or requisition charge, there is also an infrastructure charge for a
new water connection and an infrastructure charge for a new sewerage connection.
Infrastructure charges will be due upon connection of the water supply. Charges will be applicable
for each service provided; where water and sewerage connections are provided both infrastructure
charges will be due at this stage. If sewerage services are not being provided to a property, then
no sewerage infrastructure charges will be due.
These charges may also be payable where a site has been redeveloped and the redevelopment
results in a greater demand from the site than in the previous 5 years. These charges are
normally billed at the same time as the connection charge. Infrastructure charges are outside the
scope of VAT.
Single property domestic connections with a diameter of 25mm, or where a larger connection is
required for a combined domestic fire sprinkler system, will be charged one standard
infrastructure charge per property.
Item
Additional Comments
Charge (£)
Water
Infrastructure charge
487.00
Sewerage
Infrastructure charge
487.00
Relevant Multipliers
The charge for flat developments with an individual meter will be 1 standard charge per flat.
Charges for flat developments served by a bulk metered supply and for non-households are
calculated by multiplying the above standard charge by the relevant multiplier. The relevant
multiplier is calculated using the total loading units for all water fittings in the premises supplied
and dividing by 24. The resulting number or 1 (whichever is greater) is the relevant multiplier.
Charges for
Credit Available if Abandoned
New Connections
< 5 Years
Type of Property
Type of Use
Relevant Multiplier
Relevant Multiplier
Household
Domestic
1
1
Non-household
Domestic
Based on loading units
Based on previous usage
Scheme of Charges 2023-24
35
Loading units
Where a property had domestic usage but a connection size greater than 25mm, or a 32mm
combined domestic fire sprinkler connection loading units are used to determine the Relevant
Multiplier by reference to the following table and notes.
Water fitting
Loading Units
Water fitting
Loading Units
WC Flushing Cistern
2
Spray tap
0.5
Wash basin in a house
1.5
Bidet
1.5
Wash basin elsewhere
3
Domestic appliance
3
(subject to a minimum of six loading
Bath with nominal size 20mm taps
10
units per house)
Bath with taps larger than 20mm
22
Communal or commercial appliance
10
Shower
3
Any other water fitting or outlet
3
(including a tap but excluding
Sink with nominal 15mm taps
3
a urinal or water softener)
Sink with taps larger than 15mm
5
Infrastructure charge credits
Where a site is a redevelopment and the Company has provided services to that site within
5 years prior to the first new permanent connection of the new development, the total amount
of water infrastructure charges for the site may be reduced.
The number of domestic households that existed and had a water connection on the site within
the 5 year period, or in the case of non-household premises which have been metered, the
number of credits due based on the average water usage of the previous development within the
5 year period, is deducted from the total of the relevant multipliers for the connections resulting
from the new development.
The revised total multiplied by the standard charge gives the total water infrastructure charge
for the site. A similar reduction is made in respect of sewerage connections previously serving
the site.
If there is a dispute concerning the relevant multiplier calculated for a development between
the Company and the person on whom any infrastructure charge has been levied, the matter
may be referred to the Water Services Regulation Authority (Ofwat) at the address on page 7.
Notes: 1. References to any fitting includes reference to any plumbing, outlet, dedicated space or planning or other provision for that fitting.
2. A bath includes a whirlpool bath and a Jacuzzi. 3. Domestic appliance means an appliance (including a dishwasher, washing machine
and waste disposal unit) in a house. 4. Communal or commercial appliance means an appliance (including a dishwasher, washing
machine and a waste disposal unit) elsewhere than in a house (including communal facilities).
