Waste Services Information

The request was successful.

Dear Lancaster City Council,

Please can you provide the following information.

Who is your current commercial and or residential waste IT system supplier? If you do not have one please give a brief explanation on how customer data is handled and the service managed.

If you have a supplier please supply

The company and product name

The current contract length

The total time you have had the product and also the most recent contract cost per annum.

The annual minimum contract value?
Yours faithfully,

Steve Roberts

info, Lancaster City Council

2 Attachments

Dear Mr Roberts,

I write to confirm receipt of your request for information, which was
received on 21st May 2018 and is now being processed under the Freedom of
Information Act 2000. Your request has been given the unique reference
number as stated in the subject header above and you should quote this
reference number in all correspondence. You should receive our response
within 20 working days; this means that you can expect to receive the
requested information by 19th June 2018. If we are unable to deal with
your request within that time limit or the Council does not hold the
information or there is a reason for it to be withheld, we will promptly
advise you in writing.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.

Kind regards,

 

Clay Garland

Information Governance Officer / Deputy Data Protection Officer

Email: [email address]

Tel: (01524) 58 2204

 

Governance (Information Governance), Town Hall, Lancaster LA1 1PJ

Email: [1][Lancaster City Council request email]                               

Website: [2]http://www.lancaster.gov.uk

 

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info, Lancaster City Council

2 Attachments

Dear Mr Roberts,

Freedom of Information Request - Ref: FOI 1755

Thank you for your request received on 21st May 2018 in which you asked
for the following information from the City Council:

 

Who is your current commercial and or residential waste IT system
supplier? If you do not have one please give a brief explanation on how
customer data is handled and the service managed.

If you have a supplier please supply

a.    The company and product name

b.    The current contract length

c.     The total time you have had the product and also the most recent
contract cost per annum.

d.    The annual minimum contract value?

 

Your request has been handled under the Freedom of Information Act 2000
(FOIA).

 

Response

 

Trade waste:

a.    WhiteSpace Work Software Ltd / PowerSuite and AllOnMobile

b.    The contract is low value and renewed on a rolling basis.

c.     Purchased 3 years ago as an upgrade from the same company’s
previous Waste Manager system.

d.    All spending information is available on our website at the
following address:
[1]http://www.lancaster.gov.uk/the-council-...

 

Domestic waste: Managed via GIS information and a custom MS Access
Database.

 

 

If you have any queries or concerns about this response, please contact
this office. For details of how to appeal a decision we have made, see
below.

 

 

How to Appeal

 

Internal Review

If you are not satisfied with this response, you have the right to an
internal review.  The handling of your request will be looked at by
someone who was not responsible for the original case, and they will make
a decision as to whether we answered your request correctly.

 

If you would like to request a review, please write or send an email to
the Council at the following address:

 

Information Governance

Lancaster City Council

Town Hall

Dalton Square

Lancaster

LA1 1PJ

 

Email:  [2][Lancaster City Council request email]

 

Information Commissioner’s Office

 

If you remain dissatisfied after an internal review decision, you have the
right to apply to the Information Commissioner’s Office. The Commissioner
is an independent regulator who has the power to direct us to respond to
your request differently if she considers that we have handled it
incorrectly.

 

You can contact the Information Commissioner’s Office at the following
address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number

Website:  [3]https://ico.org.uk/global/contact-us/

 

 

Re-use of Public-Sector Information

 

Some of the information that we provide in response to FOIA requests will
be subject to copyright protection. In most cases the copyright will be
owned by Lancaster City Council. The copyright in other information may be
owned by another person or organisation, as indicated on the information
itself.

 

You are free to use any information supplied for your own non-commercial
research or private study purposes. The information may also be used for
any other purpose allowed by a limitation or exception in copyright law,
such as news reporting. However, any other type of re-use, for example by
publishing the information in analogue or digital form, including on the
internet, will require the permission of the copyright owner.

 

For information where the copyright is owned by Lancaster City Council,
please contact this office if you would like to request permission.

 

For information where the copyright is owned by another person or
organisation you must apply to the copyright owner to obtain their
permission.

 

 

Yours sincerely

 

Clay Garland

Information Governance Officer / Deputy Data Protection Officer

Email: [email address]

Tel: (01524) 58 2204

 

Governance (Information Governance), Town Hall, Lancaster LA1 1PJ

Email: [4][Lancaster City Council request email]                               

Website: [5]http://www.lancaster.gov.uk

 

[6]cid:image002.jpg@01D30F99.38449CF0[7]cid:image002.jpg@01D29817.500BB520

     [8]www.gov.uk/register-to-vote

 

 

 

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