Waste Management Servive

Good Afternoon

Regarding your request for the FOI below.  

It has been decided that this will be treated as a complaint so we will
need your full name, address and contact number to enable us to log this.

Many thanks.

Kate Smith

martinrandall <[FOI #444356 To FOI requests at Clackmannanshire
email]> Council <[email address]>
cc
07/11/2017 23:56 Subject Freedom of Information request - Waste
Management Servive

Dear Clackmannanshire Council,
Whats the point of offering a Assisted Waste Collection
A collect and return service for bins and boxes for residents with
mobility problems if the tenant if having to constantly  contact you as
its being missed or just not took at all.
Its been going on for over a year now and when asked to be contacted to
discuss matter it gets ignored.
I keep getting token apologies but nothing changes i recently renewed the
application on this service aswell.
Yours faithfully,
Mr Randall
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Hi Martin

You first email sounded like a complaint, your response below now seems
like an FOI.

Do you want information or to make a complaint?

Kate Smith

martinrandall <[FOI #444356 To FOI <[email address]>
email]> cc
Subject Re: Freedom of Information request -
08/11/2017 16:00 Waste Management Servive

Dear Kate,
If you furnish me with your direct email i can certainly give you further
information.
Also of the numbers of users of service how many are complaining or are
not satisfied out of the actual users with the requested service theyre
expecting to get. ie missed bins uplifts or when do report if not done and
is left till next collection day.
Yours sincerely,
martinrandall

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│ Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ││
│ 1EB                                     ││
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To:
Mr. Martin Randall Contact: Yvette Treco
Tel. No: 01259 450000
Ref: DEV040DB99
Date: 13/11/2017

Dear Mr. Randall

Freedom of Information : DEV040DB99

I acknowledge receipt of your request for information which was received
on 13/11/2017 about Number of customer complaints against service.   It
will be forwarded to the appropriate Council Service for action and you
should receive a response, or a request for clarification by 11/12/2017.
If there is a need to clarify anything relating to your request,
colleagues will contact you.  

If you have any queries about this letter, please contact me.  

Yours sincerely

Yvette Treco

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┌───────────────────────────────────────────────────────────────────────┬┐
│ Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ││
│ 1EB                                       ││
└───────────────────────────────────────────────────────────────────────┴┘

To:
Mr  Martin Randall Contact: Alan Salmond
  Tel. No: 01259 450000
Ref: DEV040DB99
Date: 13/11/2017

Dear Mr. Randall

Freedom of Information Enquiry: DEV040DB99

Thank you for your information request dated 13/11/2017.

I am happy to supply you with the information you requested.

I can advise that in the 12 month period to end of October, we recorded
623 complaints of blue recycling bins being missed, out of approximately
600,000 collections.

Of the 623, we returned to 578 properties within 5 working days.

Individual complaints about delays in returning are not specifically
recorded, and instances where bins are found to be contaminated, rather
than being missed, may result in bins not being revisited prior to the
next collection day.

Yours sincerely

Alan Salmond

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│ request. within 40 working days of receiving the response (the │
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│ St. Andrews, Fife KY16 9DS. │
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