Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Tony Hooker

Freedom of information request - FOI/7333

Subject: Waste Container Orders

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Tony Hooker

Request FOI/7333

Freedom of Information Request

Your request has been considered under the provisions of the Freedom of
Information Act. Please accept our apologies for the lengthy delay in
responding to you. Specifically, you have requested the following
information:

“I would like to make a FOI request to obtain data relating to the status
of Container deliveries over the past 3 years, from January 2020 to date
(at the time of running the report) to include the following data please:

1) Order reference

2) Order/request date

3) Request type - i.e. Delivery or Collection

4) Container (Task) type/size - e.g. Food Caddy, Recycling, Paper, Refuse,
Garden

5) Task status (e.g. Allocated, Completed, Not Completed)

6) Task due date

7) Task scheduled date

8) Task completed date (where applicable)

9) Resolution code (where it was not completed)

10) Road

11) Post code

12) Croydon ward”

Please find the requested information on the attached spreadsheet.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review. 
This should be submitted to us within 40 working days of this response. 
You can do this by outlining the details of your complaint by:

Email:        [Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

7^th Floor - Zone B

8 Mint Walk

Croydon CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire   SK9 5AF

Yours sincerely 

Croydon Council

References

Visible links
1. https://croydon.disclosure-log.co.uk/

Dear Mr Hooker

We are sorry that you were unable to access the spreadsheet we previously sent to you. We are sending this to you now through outlook and hopefully you can now access it.

Can you confirm that you have received this e-mail and let us know if you have been able to open the attachment.

Kind regards

Information Team

Croydon Council

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Good afternoon,

We have reattached (it's working on our end)

Information Team.

Dear [email address],

Thanks for your response to my FOI request.
Unfortunately, I cannot access the data as there appears to be an issue
with the Excel file as it appears to be corrupt/unrepairable.

Yours sincerely,

Tony Hooker

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