Waste and recycling collection dates

Response to this request is long overdue. By law, under all circumstances, Hounslow Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Hounslow Borough Council,

Please provide the following data, under FOI:

1) Waste and recycling schedules for all properties, organised by address and postcode. Please include day of the week and collection frequency (weekly, fortnightly etc) for each service type. I request that all data is provided in CSV format, ideally with separate columns for the different parts of the address. A link to a web service does not meet my requirements, though the source data for a web service may. Please include the UPRN for each property if held. This is now permitted by the AddressBase licence. See https://www.ordnancesurvey.co.uk/about/n... for details.
For an example of a suitable spreadsheet, see here: https://docs.google.com/spreadsheets/d/1...
Variants are acceptable if they contain the requested data. Separate spreadsheets for each waste or recycling type are also fine.
2) For collections that are not weekly, details of how to work out which week a collection will be. For example, if a "Week 1/week 2" system is used, then please provide an example of a date in week 1 and a date in week 2. For example "2nd January 2017 was in Recycling Week 1"
3) Details of all alterations to regular schedules for bank holidays etc. Please provide this for all future dates in 2017 and 2018, if available. For example, see this spreadsheet: https://docs.google.com/spreadsheets/d/1...
4) Details of any planned changes to these schedules.

Please also treat this as a request for re-use of the dataset under RPSI. Please can you grant permission for reuse, ideally under the Open Government Licence. My planned use is to transform the data into a standard format and aggregate it with the data from other authorities. I will then release it under an open licence to enable the development of useful services to encourage recycling, such as chatbots and voice tools to find upcoming recycling days.

Yours faithfully,

Matt Kane

Freedom of Information, Hounslow Borough Council



Dear Resident/Member of the public,

Thank you for your email about a Freedom of Information.

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

o   Freedom of Information (FOI) requests – the Council will respond
within 20 working days from the time of receipt if this is within working
hours, or, if received out of hours, from the next working
day.[1]https://www.hounslow.gov.uk/info/20110/o...

o   To comply with the Local Government Transparency Code 2015 further
information can be found
at [2]https://www.hounslow.gov.uk/info/20110/o...

 Yours sincerely,

Customer Relations Team

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...

Freedom of Information, Hounslow Borough Council

Dear Mr Kane,

Thank you for your email below which has been received by the Customer relations Team.

I have logged this under reference 29518 and will be passing it to the relevant section.

They should respond within 20 working days.

In the meantime, if you would like to contact us you may do so at [Hounslow Borough Council request email].

Kind regards,

Rapinder | Customer Relations Officer

Yellow Zone, Civic Centre
London Borough of Hounslow,
Tel: 020 8583 5211 | Email: [email address

Information about Council services can be found on our website www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

show quoted sections

Hello,
This request is now overdue. When can I expect a response?
Thanks,

Matt

Freedom of Information, Hounslow Borough Council

Hello Mr Kane

I am sorry for the delay in response to this FOI request and am raising the matter with the service team dealing and asking for an update/response to follow to be copied into the FOI email address.

Thanks

Andrew Hodgkinson
Customer Relations Officer
Corporate Resources 0208 583 5197

Hello,
It is now nearly two months since I made this request. Please can I have a response soon.
Regards,

Matt

Freedom of Information, Hounslow Borough Council

Dear Mr Kane,

Thank you for your email below which has been received by the Customer Relations Team.

Please accept my apologies for the delay.

I will be sending a chase up email to the relevant section asking when a response will be forthcoming.

Kind regards,

Rapinder | Customer Relations Officer

Yellow Zone, Civic Centre
London Borough of Hounslow,
Tel: 020 8583 5211 | Email: [email address

Information about Council services can be found on our website www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

William Gray, Hounslow Borough Council

Dear Mr Kane,

 

Firstly I would like to sincerely apologise for the delay in responding
back to you. We have had to liaise with various departments within the
council and third party consultants on this matter. The data you are
requesting is currently held by our third party contractor. We are unable
to extract this volume of data ourselves hence we have asked our
contractor to run a bulk extract on our behalf. This has caused the delay
and when we have an update we will get back to you as soon as possible.

 

We have been requested that you provide a private email as we cannot
supply the information you have requested on the whatdotheyknow.com email
address you have provided.

 

 

Kind Regards,

 

Will

 

Will Gray | Waste and Recycling Project Support Officer

Red Zone, Civic Centre

London Borough of Hounslow

www.hounslow.gov.uk

 

If you have a question about the new services please use this link:
 [1]Household recycling and waste collections | London Borough of Hounslow

 

If you need to report a missed collection you can do this using this
link:  [2]Report a missed bin | London Borough of Hounslow

Please note that a missed bin cannot be reported until after we have
confirmed that we have completed collections in your street, and must be
reported within one working day of the day the collection was due.

 

Use this link to find your collection day:  [3]Recycling and waste
collection day finder | London Borough of Hounslow

 

If you need to request a new or replacement recycling box you can do this
using this link:  [4]Order an additional or replacement container | London
Borough of Hounslow

 

Follow us on social media for updates:

Twitter: [5]@LBofHounslow and Facebook:
[6]www.facebook.com/HounslowCouncil

 

References

Visible links
1. https://www.hounslow.gov.uk/info/20128/
2. https://www.hounslow.gov.uk/site/xfp/scr...
3. https://www.hounslow.gov.uk/homepage/86/...
4. https://www.hounslow.gov.uk/site/xfp/scr...
5. https://twitter.com/LBofHounslow
6. http://www.facebook.com/hounslowcouncil

Hi Will,
You can send them to [email address], but if possible if you are providing any open data could you also send it to the whatdotheyknow address.
Thanks,

Matt

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