Washroom Services Contract
Dear FOI Team,
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.
CA5834 - North Warwickshire and South Leicestershire College & The Midland Academies Trust Washroom Services & Associated Products & Services:
https://www.contractsfinder.service.gov....
The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?
Thank you for your help.
Yours sincerely
Dear Claire,
Further to your recent freedom of information request, please find
detailed below the information requested:
• What are the contractual performance KPI's for this contract?
KPI Target
Service Delivery (complete, correct, on time collections). 97%
Reported Quality Complaints (measured against collections). Less than 1%
Response to complaints. 48 hours’
maximum
Faults to be rectified within 5 days from receipt of call. 100%
Compliance of goods & services with Contract. 100%
Customer complaints resolved within 2 working days. 95%
Invoices to be calculated correctly and sent in line with the 100%
below requirements:
North Warwickshire and South Leicestershire College: One (1)
monthly invoice for all sites except Mira Technology
Institute which requires an invoice of its own
Management Information as specified within Contract. 100%
Full compliance with all relevant Health & Safety 100%
legislation, including COSHH
• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages
Rentokil
Hygenie
PHS - successful
• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date
£13,987
• Start date & duration of framework/contract?
17^TH FEBRUARY 2022 TO 16^TH FEBRUARY 2025 (WITH OPTIONAL 2X 12 MONTH
EXTENSION PERIODS)
• Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised?
This information was made available via Multiquote when the opportunity
was published
• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?
Yes, see above
• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?
Not at that stage of the contract term
• Who is the senior officer (outside of procurement) responsible for this
contract?
Director of Estates
Rachel Lovett
Executive Co-ordinator, College Curriculum
Executive Team | North Warwickshire & South Leicestershire College
Telephone 02476 243025
Switchboard 0330 058 3000 ext 3025
Email [1][email address]
Web [2]www.nwslc.ac.uk
Address | Nuneaton Campus | Hinckley Road | Nuneaton | Warwickshire | CV11
6BH (for sat nav CV11 6LH)
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now