This is an HTML version of an attachment to the Freedom of Information request 'Warwickshire County Council Facebook - Public Access to posts'.


  
Paul Waller
  
Information Management
Shire Hall, 
Warwick, 
CV34 4RL
Telephone 01926 412211
Email xxxxxxxxxx@xxxxxxxxxxxx.xxx.xx 
 
 
 
 
 
 
 
Our ref: 8817812
Your ref: 
Date: 27 March 2023
 
Dear Paul Waller
 
Freedom of Information Act 2000
 
I can confirm that the information requested is held by Warwickshire County Council. I 
have detailed below the information that is being released to you. 
 
You asked us;
 
1. What is the criteria for blocking people from seeing Warwickshire County Council 
Facebook page/content?
 
We publish social media guidelines on our website (see below) and only block when 
these are deemed to have been breached. 
Social Media Community Guidelines
Our social media channels share news, photos and resources about WCC services and 
how you can get involved. To ensure our social media community is a safe and 
enjoyable environment for people to comment, question and engage in debate, we ask 
everyone to follow these community guidelines:
• We'd like you to be polite and treat everybody with dignity, courtesy and respect. 
 We know that sometimes things don't go to plan and you'll want to flag things up 
to us. But do remember, we're human and the person monitoring the social 
media account is only trying to help. So are other people who are using social 
media.
• We'd like you not to be anti-social. We won't tolerate swearing, threats or abuse 
online, just as we don't offline.
• We won't tolerate any sort of discrimination based on race, ethnicity, national 
origin, religion, sexuality, sex, gender, age or disability.

• We won't deal with your query on social media, but we'll direct you to other 
channels instead.
• We'd like you not to be personal. If you've a complaint to make against an 
individual, we'll investigate it. We'll point you towards our complaints page at 
https://www.warwickshire.gov.uk/complaints
• We'd like you not to spam or advertise. Our social media channels aren't the 
place for followers to advertise. Making the same points over and over - 
otherwise known as spamming - isn't for our social media either. You'll be better 
off making a complaint or contacting us another way so we can investigate the 
issue for you.
• We'd like you not to over-share. If you've got an issue, we'll happily look into it. 
But be careful not to post private information about yourself or others.
• We'd like you not to spread disinformation or misinformation. That includes anti-
vax; QAnon and other tropes. We are committed to ensuring clear public health 
messaging.
Our account moderators will decide if any comments break these guidelines and will 
hide and delete any comments that do. We reserve the right to block any users who do 
not follow our guidelines and to alert the social media platform and/or the police. Where 
relevant, we will limit the public reply and comment functions on some posts.
2. How many individuals are currently so blocked?
 
As at 17 March 2023, out of a following of 13,000 just two people are blocked.
 
 
 
If you are dissatisfied with the handling of your request, you have the right to ask for an 
internal review. Internal review requests should be submitted within 40 days of the date 
of receipt of the response to your original letter and should be addressed to:
 
Information Management
Shire Hall 
Warwick 
CV34 4RL
xxxxxxxxxx@xxxxxxxxxxxx.xxx.xx
 
If you are not content with the outcome of the internal review, you have the right to 
apply directly to the Information Commissioner for a decision. The Information 
Commissioner can be contacted at: 
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113 
Website: www.ico.org.uk
 

I will now close your request as of this date.
 
 
Yours faithfully
 
 
Kay Jones
Information Rights Officer