Warm Front statistics and information.

vera cold made this Freedom of Information request to Department of Energy and Climate Change

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Department of Energy and Climate Change,

I would like a copy of all of the information and statistics that were provided by Ideal boilers at the tendering stage to DEFRA, or the statistics provided by whomever which made you choose these boilers.

I understand these were selected to meet stringent Performance criteria. Please may i have a copy of these stringent criteria. Whatever format they have been put in.

How many tenders did you look at before selecting Ideal boilers?
When is Ideal boilers contract due to be reviewed in light of the large amount of complaints you have received.

What new procedures will be put in place to ensure a quality product and service is delivered on future schemes to assist vulnerable homeowners?

What measures is your department taking to address the 17.000 outstanding complaints re the wound up Warm Front scheme? Does this come under your remit? or a different department?

Will future schemes using Government money being distributed by your department, have independent complaint mechanisms with authority to rectify built into them?

What lessons and improvements have been recommended by the DECC in light of the Warm Front scheme?

Yours faithfully,

vera cold

FOI Requests,

DECC Ref: 11/0484

Dear Ms Cold,

Thank you for your request for information which was received on 2 April
2011. Your request has been passed on to the appropriate official at the
Department of Energy and Climate Change to deal with.

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be responded at the latest by 5 May 2011.

If you have any queries about this email, please contact the information
rights unit at BIS who have a shared service when dealing with requests
for DECC. Please remember to quote the reference number above in any
future communications.

Best wishes,
Information Rights Unit

Information Rights Unit | Department for Business, Innovation & Skills |
[1][email address] | Victoria 3, 5th Floor, 1 Victoria Street,
London, SW1H OET | [2]www.bis.gov.uk | BIS have a shared service level
agreement with DECC to process and advise on their FOI requests

The Department for Business, Innovation & Skills (BIS) is building a
dynamic and competitive UK economy by creating the conditions for business
success; promoting innovation, enterprise and science; and giving everyone
the skills and opportunities to succeed. To achieve this we will foster
world-class universities and promote an open global economy. BIS -
Investing in our future

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FOI Requests,

1 Attachment

Dear Ms Cold

Please see the attached response to your Freedom of Information request
concerning the Warm Front Scheme.

<<FOI 110484 - Response.docx>>

Regards

Information Rights Unit
Information Rights Unit | Department for Business, Innovation & Skills |
[1][email address] | Victoria 3, 5th Floor, 1 Victoria Street,
London, SW1H OET | [2]www.bis.gov.uk | BIS have a shared service level
agreement with DECC to process and advise on their FOI requests

The Department for Business, Innovation & Skills (BIS) is building a
dynamic and competitive UK economy by creating the conditions for business
success; promoting innovation, enterprise and science; and giving everyone
the skills and opportunities to succeed. To achieve this we will foster
world-class universities and promote an open global economy. BIS -
Investing in our future

show quoted sections

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