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Ward C3 Royal Bolton Hospital - complaints

D S Smith made this Freedom of Information request to Bolton NHS Foundation Trust

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Dear Bolton NHS Foundation Trust,

I am requesting the following information concerning C3 ward at the Royal Bolton Hospital.

Could you please inform me the numbers of complaints made against the medical staff and general care received in this ward over the last 9 years on a yearly basis plus the nature of each complaint.

Yours faithfully

D Smith

Freedom of Information, Bolton NHS Foundation Trust

FREEDOM OF INFORMATION

 

 

REF:            2019-586

Subject:        Ward C3 Royal Bolton Hospital - complaints

 

 

Dear Sir/Madam,

 

Thank you for your email dated 24^th September 2019 where you requested
information about Ward C3 Royal Bolton Hospital - complaints.

The information you requested is enclosed.  

 

Unfortunately we are not able to break these down into the nature of the
concern as this would require us into examine each individual complaint
and will take more than 2.5 days to collect all the information, because
will involve a manual review.

Also because disclosing this information individuals can be identified due
to the low number of cases.

 

Year Number of complaints responded to
2010-11 6
2011-12 2
2012-13 7
2013-14 11
2014-15 9
2015-16 7
2016-17 7
2017-18 5
2018-19 5
Total 59

 

 

 

If you have any queries or concerns please do not hesitate to contact the
Freedom of Information Department. It would be helpful to quote the above
reference number in any future communication.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to The Chief Executive, Bolton NHS Foundation Trust, The
Royal Bolton Hospital, Minerva Road, Farnworth, Bolton. BL4 0JR.

 

If you are not content with the outcome of your complaint you may apply
directly to the Information Commissioner. Generally the Information
Commissioner cannot make a decision unless you have exhausted the
complaints procedure provided by Bolton NHS Foundation Trust. The
Information Commissioner can be contacted at The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9
5AF.

 

The information supplied to you continues to be protected by the Copyright
Design and Patents Act 1998. You are free to use it for your own purposes,
including any non-commercial research you are doing and for the purposes
of news reporting. Any other reuse, for example commercial publication
requires the permission of the Trust. You must ensure you gain the Trust
permission before reproducing any third party information.

 

 

Yours sincerely,

 

Information Governance Department

Informatics

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390390 Ext 3982

8  [1][email address]

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

show quoted sections

Dear Bolton NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bolton NHS Foundation Trust's handling of my FOI request 'Ward C3 Royal Bolton Hospital - complaints'.

I requested details of complaints against Ward C3 on 26th September. I have been given the number of complaints but I also requested a breakdown of the complaints such as "attitude of staff" "cleanliness" etc. They have refused to give me the breakdown, saying it would take a further 2.5 days and may expose the names of the the people involved. I do not believe this to be the case at all. I do not wish to know the names of patients or staff involved, just the numbers, as originally asked. Their excuses at giving out this public information is yet again the reason why Ward C3 needs to be shut down as they clearly cannot complete a relatively simple task.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

D S Smith

Freedom of Information, Bolton NHS Foundation Trust

 

 

Ref No:    2019-586

 

Dear Sir/Madam,

 

Thank you for your email dated 28^th October 2019 requesting information
about an internal review of your request.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days. 

 

If you have any queries about this request do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

 

 

The information supplied to you continues to be protected by the Copyright
Design and Patents Act 1998. You are free to use it for your own purposes,
including any non-commercial research you are doing and for the purposes
of news reporting. Any other reuse, for example commercial publication
requires the permission of the Trust. You must ensure you gain the Trust
permission before reproducing any third party information.

 

 

 

Yours sincerely,

 

Information Governance Department

Informatics

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390390 Ext 3982

8  [1][email address]

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

 

show quoted sections

Freedom of Information, Bolton NHS Foundation Trust

1 Attachment

 

FREEDOM OF INFORMATION

 

 

REF:           2019-586

Subject:       Ward C3 Royal Bolton Hospital - complaints

 

 

Dear Sir/Madam,

 

Thank you for your email dated 28^th October 2019 where you requested
 an internal review of your Freedom of Information request about Ward C3
Royal Bolton Hospital - complaints.

The information you requested is enclosed.  

 

Please accept our apologies for the variance in the data, this is due to
the way in which complaints were recorded several years ago and the need
to verify the data.

 

Apologies for the incorrect misinterpretation of your request and for not
providing this information earlier.

 

If you have any queries or concerns please do not hesitate to contact the
Freedom of Information Department. It would be helpful to quote the above
reference number in any future communication.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to The Chief Executive, Bolton NHS Foundation Trust, The
Royal Bolton Hospital, Minerva Road, Farnworth, Bolton. BL4 0JR.

 

If you are not content with the outcome of your complaint you may apply
directly to the Information Commissioner. Generally the Information
Commissioner cannot make a decision unless you have exhausted the
complaints procedure provided by Bolton NHS Foundation Trust. The
Information Commissioner can be contacted at The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9
5AF.

 

The information supplied to you continues to be protected by the Copyright
Design and Patents Act 1998. You are free to use it for your own purposes,
including any non-commercial research you are doing and for the purposes
of news reporting. Any other reuse, for example commercial publication
requires the permission of the Trust. You must ensure you gain the Trust
permission before reproducing any third party information.

 

 

Yours sincerely,

 

Information Governance Department

Informatics

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390390 Ext 3982

8  [1][email address]

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are D S Smith please sign in and let everyone know.