Walcot Library's lending figures and paid staff input

The request was successful.

Dear Swindon Borough Council,

I should be grateful if you would supply me with all comparative data on book lending (book issues) - from 2010 to date - at Walcot Library.

Please also provide comparative data on the number of paid library staff hours in the 'front line' that contribute to the service provided at Walcot Library - also from 2010 to date.

Please also provide comparative data on the number of paid library staff hours in the 'back office' (via Park and Central libraries) that are dedicated to Walcot Library - also from 2010 to date.

Please furnish a comprehensive list of the paid library staff's current tasks/duties undertaken remotely from the 'back office' that are dedicated to Walcot Library.

Thank you.

Yours faithfully,
Shirley Burnham

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the relevant department for them to respond to you directly.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

-----Original Message-----
From: Shirley Burnham [mailto:[FOI #316895 email]]
Sent: 16 February 2016 18:50
To: Customer Services
Subject: Freedom of Information request - Walcot Library's lending figures and paid staff input

Dear Swindon Borough Council,

I should be grateful if you would supply me with all comparative
data on book lending (book issues) - from 2010 to date - at Walcot
Library.

Please also provide comparative data on the number of paid library
staff hours in the 'front line' that contribute to the service
provided at Walcot Library - also from 2010 to date.

Please also provide comparative data on the number of paid library
staff hours in the 'back office' (via Park and Central libraries)
that are dedicated to Walcot Library - also from 2010 to date.

Please furnish a comprehensive list of the paid library staff's
current tasks/duties undertaken remotely from the 'back office'
that are dedicated to Walcot Library.

Thank you.

Yours faithfully,
Shirley Burnham

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The views expressed in this email are personal and may not necessarily reflect those of Swindon Borough Council unless explicitly stated otherwise. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify me immediately. If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose its contents to any other person. Senders and recipients of email should be aware that, under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed. The contents may be subject to recording and/or monitoring in accordance with relevant legislation This footnote also confirms that this email has been swept by Anti-Virus software for the presence of computer viruses. However, Swindon Borough Council cannot accept liability for viruses that may be in this email and we recommend that you check all emails with an appropriate virus scanner.
....

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Dear Customer Services,

Thank you. I look forward to their response.

Yours sincerely,

Shirley Burnham

Sharon Druett, Swindon Borough Council

1 Attachment

Dear Ms Burnham,

 

Re: FOI101002847736 Freedom of Information Request

 

I acknowledge the receipt of your request below, received in our office on
17th February, 2016.

The Council has a duty to respond 'promptly' or no later than 20 working
days which in this case is 16th March, 2016.  

 

Please find the attached response to your request below.

If you are unhappy with the service you have received in relation to your
request and wish to request a review you should contact:

 

Customer Services

Civic Offices

Euclid Street

Swindon

Website: www.[Swindon Borough Council request email]

 

The complaints/review procedure involves a full review by the Council's
Monitoring Officer. 

 

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.

 

The Information Officer can be contacted at :

 

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

If you require any further information concerning this matter please
contact me quoting the reference number at the top of the email

 

 

Yours sincerely,

 

Sharon Druett

 

 

Sharon Druett ([email address])

Freedom of Information Officer

Law and Democratic Services

Swindon Borough Council

Tel: 01793 463377

Fax: 01793 463405

Web: www.swindon.gov.uk

Please consider the environment before printing this email.

 

-----Original Message-----
From: Delia Hodgson On Behalf Of Customer Services
Sent: 17 February 2016 08:43
To: Sharon Druett
Subject: FW: Freedom of Information request - Walcot Library's lending
figures and paid staff input

 

 

 

-----Original Message-----

From: Shirley Burnham
[[1]mailto:[FOI #316895 email]]

Sent: 16 February 2016 18:50

To: Customer Services

Subject: Freedom of Information request - Walcot Library's lending figures
and paid staff input

 

     Dear Swindon Borough Council,

    

     I should be grateful if you would supply me with all comparative

     data on book lending (book issues) - from 2010 to date - at Walcot

     Library.

    

     Please also provide comparative data on the number of paid library

     staff hours in the 'front line' that contribute to the service

     provided at Walcot Library - also from 2010 to date.

    

     Please also provide comparative data on the number of paid library

     staff hours in the 'back office' (via Park and Central libraries)

     that are dedicated to Walcot Library - also from 2010 to date.

    

     Please furnish a comprehensive list of the paid library staff's

     current tasks/duties undertaken remotely from the 'back office'

     that are dedicated to Walcot Library.

    

     Thank you.

    

     Yours faithfully,

     Shirley Burnham

    

     -------------------------------------------------------------------

    

     Please use this email address for all replies to this request:

     [2][FOI #316895 email]

    

     Is [3][Swindon Borough Council request email] the wrong address for Freedom
of

     Information requests to Swindon Borough Council? If so, please

     contact us using this form:

    
[4]https://www.whatdotheyknow.com/change_re...

    

     Disclaimer: This message and any reply that you make will be

     published on the internet. Our privacy and copyright policies:

     [5]https://www.whatdotheyknow.com/help/offi...

    

     For more detailed guidance on safely disclosing information, read

     the latest advice from the ICO:

     [6]https://www.whatdotheyknow.com/help/ico-...

    

     If you find this service useful as an FOI officer, please ask your

     web manager to link to us from your organisation's FOI page.

    

     

     -------------------------------------------------------------------

 

The views expressed in this email are personal and may not necessarily
reflect those of Swindon Borough Council unless explicitly stated
otherwise. This email and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error, please notify me
immediately. If you are not the intended recipient of this email, you
should not copy it for any purpose, or disclose its contents to any other
person. Senders and recipients of email should be aware that, under the
Data Protection Act 1998 and Freedom of Information Act 2000, the contents
may have to be disclosed. The contents may be subject to recording and/or
monitoring in accordance with relevant legislation This footnote also
confirms that this email has been swept by Anti-Virus software for the
presence of computer viruses. However, Swindon Borough Council cannot
accept liability for viruses that may be in this email and we recommend
that you check all emails with an appropriate virus scanner.
....

References

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2. mailto:[FOI #316895 email]
3. mailto:[Swindon Borough Council request email]
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Shirley Burnham

Dear Sharon Druett,

Thank you. I am now aware of how much paid staff do in supporting Walcot Library and how comparatively little is required of the volunteers. It is not my wish to criticise the dedication of the volunteers, only to understand their role.

I also gather from your reply that volunteers do not 'run' Walcot as might sometimes be claimed.

I have noted in addition that Walcot not only has 10 hours direct paid staff support, but that it also seems apparent that library manager(s) from the statutory Library Service contribute significant support, as well.

Thank you again.
Yours sincerely,

Shirley Burnham

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