WAITING TIMES FOR APPTS

Julie Shrive (Account suspended) made this Freedom of Information request to Department of Health and Social Care

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Department of Health and Social Care of their handling of this request.

Julie Shrive (Account suspended)

Dear Sir or Madam,

Please could you clarify the waiting time for appointments as in my and elderly parents experience the PCTs/ not GPs are deciding, starting at square one omitting information that is put on computer by a PA on criteria.

I have been waiting for second referral since Jan 2009 [ first referred over 5 years ago]It [ the first appears to be with a Nurse on a remit - when tried to clarify with GP keeps following up to no avail .I expect they will be on holiday next??!! Is this a good use of her time . Are the admin directed by an accountant in charge ?

This has lead to my cardiac arrest 2 years ago after taking off 24 hr monitor from bowel specialist as not referred to cardiac dept despite specialist advice recommending and private test results.

This was also ignored by DLA Mobility and hundreds of solicitors .It appears if you have chronic conditions you are punished for them. with admin deciding . Should this be happening?

Yours faithfully,

Julie Shrive

Julie Shrive (Account suspended) left an annotation ()

How are urgent matters such as fraud - life and death issues?? Are there long delays deliberately manipulated to cause aggravation like appointments.

nutty (Account suspended) left an annotation ()

This looks like an actual request for recorded information- unusual.

RespectTheProcess left an annotation ()

I do pity anyone receiving an FOI request like this - I've read it three times and the English is so bad I can still only decipher about two thirds of the meaning!

If we expect FOI requests to be honoured, then the least we can do is ensure they make sense before we post them.

Peter Bowyer left an annotation ()

A consequence of providing a tool such as this is that the FoI process is available to more people with less experience of how to get the best use out of it. Whilst I completely support Ms Shrive's right to use FoI, its indiscriminate use in inappropriate ways will lead at best to dilution of resource in the Authority, and at worst to ruin the reputation of WDTK. Education and mentoring is the ultimate answer but it doesn't scale well.

Francis Irving left an annotation ()

Thanks all - I would much appreciate people continuing to help Julie write her requests better. I'm hoping she improves, as it would be a shame to ban her, as she has genuinely relevant issues to investigate.

Julie Shrive (Account suspended) left an annotation ()

People who are having their unethical conduct exposed are not going to be happy as can be seen from patronising retorts here . As I am dyspraxic the nasty respecttheprocess needs to see that assistance is give as I suspect in a position of power, otherwise they are manipulating the process, discriminating typical of a NF attitude so real issues never addressed . I have never had a problem with children and those ethically in charge before there were remits , so this shows up their deliberate poor comprehension and lack of decency, integrity, objectivity and calibre??!! Look how they are even ganging up! What is the matter with them?

Julie Shrive (Account suspended) left an annotation ()

Our ref: DE00000423982

Dear Ms Shrive,

Thank you for your further emails of 22 and 23 June to the Department of Health about your dissatisfaction with your local NHS services.

I am sorry that you were unhappy with my reply of 22 June. However, as my colleagues in the Customer Service Centre have explained on a number of occasions, the appropriate course of action for any complaint about the NHS is to follow the NHS complaints procedure. Ministers and Departmental officials play no part in investigating individual complaints.

The Department of Health considers that it has answered your concerns and explained the stages of the NHS complaints procedure in full. Therefore, as there is nothing further that the Department can add, any further correspondence from you on this matter will be logged but will not receive a reply.

Yours sincerely,

David Wilson
Customer Service Centre
Department of Health

As I have pointed out on many occasions the complaints system sets you up in adversarial vulnerable position for them to blame and assault via security ,Out of order.This person couldn't care less & hasn't a clue what to do??!! Lovely.

nutty (Account suspended) left an annotation ()

Francis Irving, I don't think there is a place for incoherent rants on this forum. The site administrators should address this issue.

Department of Health and Social Care

1 Attachment

  • Attachment

    Reply 09 07 2009 vs 0.1.html

    1K Download

Our ref: DE00000425913

Dear Ms Shrive,

Thank you for your email of 29 June to the Department of Health about
waiting times.

You have asked for clarification on NHS waiting times targets. From I
January, the standard minimum expectation of consultant-led elective
services is that patients should wait no more than 18 weeks from the date
they are referred by their GP until the start of their hospital treatment,
unless it is clinically appropriate to do so or they choose to wait
longer. For the first time, this pledge includes all the diagnostic
procedures and tests that lead up to treatment.

Every Primary Care Trust and NHS Trust must strive to achieve this
standard across all services and specialties, monitoring waits over 18
weeks so that patients do not wait for reasons other than choice or
clinical exception. If a patient does not receive treatment within the
standard time, then he or she should make a formal complaint using the NHS
complaints procedure.

Yours sincerely,

David Wilson
Customer Service Centre
Department of Health

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Julie Shrive (Account suspended)

Dear Sir or Madam,

If this time limit is not being kept to and Complaints and PALS maladministrate to point of blaming and calling police out .How is one supposed to address?Just today I have been told to see a Dr probably have to start at square one againpossibly . Have waited for second time since Jan to see a Nurse on a remit . Is this fair? Is there a named person , not on remit or contract who cam resolve ? So request internal review oral with my legal expert witness who will confirm how process used to maladministrate and libel.

When make suggestions via NICE after done told it would be subject to criteria.. Is this fair ? Yesterday had a letter regarding Medical Directors adhering to contract rather than medical judgement when based in surgeries. Surely a safety issue NB reply on this site whatdotheyknow.com
Julie Shrive

4 June 2009

Dear Sir or Madam,

Are there no objective research hospitals Tier 3 accessible in
North London ? Why does the PCT ignore Hirsutism [ abnormal hair
growth - no treatment ] aliigning it with the cosmetic when
hormonal thyroid/ testosterone basing access on not current suspect
research statistics .The same with CFS / fibromyalgia [ spina
bifisda occulta] & need for anaesthetic regularly because of
abnormal sensitivity to pain When trigger points muscular - dental
as well a real problem because of costs and escorts due ignorant
NHS Policy . It appears if you have chronic problems like those
with dementia. the system causes you severe financial loss as there
is no provision so you are blamed .

Yours faithfully,

Julie Shrive

Islington Primary Care Trust (PCT)

4 June 2009

Freedom of Information request - PROVISION - for multi chronic conditions -SURVEYS v CASE STUDIES?.txt
2K Download

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

[Islington Primary Care Trust (PCT) request email]

You left an annotation (5 June 2009)

I will be requesting an internal review from Home Office as Islington[ formerly Camden and Islington PCT, North london hospitals & Dept Health & LAs do not want to address issues as that they are operating like a call centres on remits. They send issues onto Complaints or PALS who maladministrate , blame then use Data Protection inappropriately to maligne using Security and Community Police to back them up. . This is with full knowledge of a Strategic Health Authority with a Corporate director in charge & Councillors not contactable allowing themselves [ admin remits ] to be directed - MP same .No solicitor wants to litigate 1000x tried since tried to resolve myself following advice .Suerly in this day and age there should be at least two/ three Councillors[ shift basis ] contactable with Trading Standards with jurisriction as before who can resolve problems that require discretion and urgency .

Link to this

Wrenn, Vanessa
Islington Primary Care Trust (PCT)

11 June 2009

0572_Final 1 of 2.pdf
2.2M Download View as HTML

0572_Final 2 of 2.pdf
293K Download View as HTML

Dear Julie

Please find attached a response to your recent FOI request.

Best Regards,

Karla

Karla Parker
Head of Corporate Management & Emergency Planning Officer
NHS Islington

3rd Floor, 338-346 Goswell Road
London EC1V 7LQ
Direct Line: 020 7527 1066
Fax: 020 7527 8362
foi@ islingtonpct.nhs.uk

P Please consider the environment before printing this email.

NHS Islington is the operating name of Islington Primary Care Trust
(PCT)

Julie Shrive

12 June 2009

Dear Wrenn, Vanessa,

Can't open your secretive downloads which probably show nothing as
your actions and maladministrations colluded to by your bosses are
a severe health and safety risk !! Please cut and paste

Yours sincerely,

Julie Shrive

Link to this | Send follow up

Julie Shrive

14 June 2009

Dear Wrenn, Vanessa, Are the GPs no longer fund holders Are you
controlling them via their contracts ? What is the policy for those
with multi chronic conditions that GP s don't understand possibly
caused by heart , hormones such as thyroid ? Are their referrals
being rationed? How are they getting unbiased research and directed
accordingly to tier 3 hospitals without starting at square one each
time . Where are they in North London?

Yours sincerely,

Julie Shrive

Link to this | Send follow up

Wrenn, Vanessa
Islington Primary Care Trust (PCT)

15 June 2009

Julie

If you could let me have your postal address I will put a hard copy of
the information in the mail to you.

Regards

Karla

Karla Parker

Head of Corporate Management & Emergency Planning Officer

NHS Islington

3rd Floor, 338-346 Goswell Road

London EC1V 7LQ

Direct Line: 020 7527 1066

Fax: 020 7527 8362

Email: foi@ islingtonpct.nhs.uk

s
Wrenn, Vanessa
Islington Primary Care Trust (PCT)

15 June 2009

Dear Julie

Thank you for your latest email would you like us to handle this as a
Freedom of Information request. If you would then this would be a
subsequent request, and you should therefore expect to receive a
response within 20 working days?

Karla

Karla Parker

Head of Corporate Management & Emergency Planning Officer
NHS Islington

3rd Floor, 338-346 Goswell Road
London EC1V 7LQ
Direct Line: 020 7527 1066
Fax: 020 7527 8362
foi@ islingtonpct.nhs.uk

[email address]
<mailto:[email address]>

P Please consider the environment before printing this email.

NHS Islington is the operating name of Islington Primary Care Trust
(PCT)

show quoted sections

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Ben Jones left an annotation (15 June 2009)

This is yet another example where you have received a response in the form of an attachment to an email - a form of response which is common to a good number of requests submitted via this site, - where you have then reacted by accusing the public authority of being secretive.

A

You left an annotation (16 June 2009)

This person is typical of how issues do not get addressed more interested in technicalities by not assisting backing up rigid and often illlegal process.I hope the tax payer is not having to pay him.

Link to this

Julie Shrive

3 July 2009

Dear Wrenn, Vanessa,

This was a FOI request which is now illegal and overdue because you
are acting illegally and have been since since 1997 directing the
Doctors who should be fund holders , recording incorrect
information of patients on computers and to hospitals according to
criteria deliberately delaying referrals to wrong tier hospitals -
having no objective research hospitals tier 3 seriously damaging
patient health . So request internal review orally as dyspraxic
with someone at Dept onf Health not on a remit or contract with ny
legal expert witness.

Yours sincerely,

Julie Shrive

Link to this | Send follow up

Wrenn, Vanessa
Islington Primary Care Trust (PCT)

3 July 2009

Dear Ms Shrive

Thank you for your email.

We would be happy to assist you once you have clarified your concerns.

As you have not clarified the nature of your request, I am unable to
progress your concerns further.

I would suggest that you may find the support of a friend or advocate
helpful in clarifying and conveying what your current concerns are and
how you would wish us to assist you.

Should you provide us with more information, we will be happy to assist
you.

I am sorry that I have been unable to help you further.

Yours sincerely

Karla Parker

Karla Parker

Head of Corporate Management & Emergency Planning Officer
NHS Islington

3rd Floor, 338-346 Goswell Road
London EC1V 7LQ
Direct Line: 020 7527 1066
Fax: 020 7527 8362
foi@ islingtonpct.nhs.uk

[email address]
<mailto:[email address]>

Julie Shrive

3 July 2009

Dear Wrenn, Vanessa,

CLARIFICATION OF CONCERNS

1. No tier 3 objective research hospitals for those with numerous
chronic problems interacting .

2. No choose and book as appears to be PCT 's choice with numbers
and passwords to block

3 .Rotating patients with numerouschronic problems round surgeries
blaming.

4. Surgeries sayingno referrals after 5 monitoring hospitals
refered back to GPs to no knowledge of chronic problems spina
bifida occulta/ CFS / fibromyalgia, resulting in cardiac arrest .

3 ' Low thyroid no armour or proper treatment

3 Continually going back for 5 months wait ,then no follow up as
appts often not with Doctors getting to root causes.Latest first
referred 5 years ago, refused, then cardiac, now nurse on remit,
after put in Jan 2009.

4 Most surgeries omitting information & direction from specialists
when putting on computer causing no social /mobility assistance .

5 . PCT & NHS disregarding serious health & safety issues because
on remits to examine process not issues.

6. Many of records disappeared [ taken] .

7. Psychiatric p/t Dr in social care recording opposite of what
told me refusing assistance regarding the unqualified doing
assessments not only medically but socially .

So request meeting oral as dyspraxic with Dept Health with someone
not on a remit or contract as PCT regularly maladministrated
refusing to address fairly as directed by LA .

Yours sincerely,

Julie Shrive

Link to this | Send follow up

FOI, FOI
Islington Primary Care Trust (PCT)

7 July 2009

Dear Ms Shrive

It appears that you wish to meet with the Department of Health. If that is the case, please contact their complaints team:

Department of Health
Richmond House
79 Whitehall
London SW1A 2NS
020 7210 4850
[email address]

Otherwise, if you would like to meet with NHS Islington to clarify your request for information, please let me know.

Regards

Karla

Karla Parker
Head of Corporate Management & Freedom of Information Lead
Islington Primary Care Trust
3rd Floor, 338-346 Goswell Road
London EC1V 7LQ
Direct Line: 020 7527 1066
Fax: 020 7527 8362
[Islington Primary Care Trust (PCT) request email]

________________________________

From: Julie Shrive [mailto:[FOI #12820 email]]
Sent: Fri 03/07/2009 16:11
To: Wrenn, Vanessa
Subject: Internal review of Freedom of Information request - PROVISION - for multi chronic conditions -SURVEYS v CASE STUDIES?

Dear Wrenn, Vanessa,

CLARIFICATION OF CONCERNS

1. No tier 3 objective research hospitals for those with numerous
chronic problems interacting .

2. No choose and book as appears to be PCT 's choice with numbers
and passwords to block

3 .Rotating patients with numerouschronic problems round surgeries
blaming.

4. Surgeries sayingno referrals after 5 monitoring hospitals
refered back to GPs to no knowledge of chronic problems spina
bifida occulta/ CFS / fibromyalgia, resulting in cardiac arrest .

3 ' Low thyroid no armour or proper treatment

3 Continually going back for 5 months wait ,then no follow up as
appts often not with Doctors getting to root causes.Latest first
referred 5 years ago, refused, then cardiac, now nurse on remit,
after put in Jan 2009.

4 Most surgeries omitting information & direction from specialists
when putting on computer causing no social /mobility assistance .

5 . PCT & NHS disregarding serious health & safety issues because
on remits to examine process not issues.

6. Many of records disappeared [ taken] .

7. Psychiatric p/t Dr in social care recording opposite of what
told me refusing assistance regarding the unqualified doing
assessments not only medically but socially .

So request meeting oral as dyspraxic with Dept Health with someone
not on a remit or contract as PCT regularly maladministrated
refusing to address fairly as directed by LA .

Yours sincerely,

Julie Shrive

show quoted sections

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Julie Shrive

7 July 2009

Dear FOI, FOI, DISABILITY PROVISION - DUTY OF CARE

I'm sure the request was for someone not on contract or remit
causing the problem . Are you winding up again ??!!Already had
cardiac arrest from stress you cause from dishonest actions.

Your conduct is totally unreasonable as I have proved these people
refuse to address in fact when you go to speak to them call the
police. Democratic?Already registered dishonestly as mentally
disabled PCT/LA ??!!!

Yours sincerely,

Julie Shrive

Yours faithfully,

Julie Shrive

Julie Shrive (Account suspended)

Dear Sir or Madam,

If you were functioning properly shouldn't have to resort to this As you only deal with process not issues need to correct person to resolve not on a contract or remit. !

Your petition reads:

We the undersigned petition the Prime Minister to make law that
where administration time and sequence delay, on purpose, and
not put right one can refer to Cabinet Office.

In my experience this causes particular problems for those with
chronic conditions that need monitoring, research and follow
up, as the only objective research is in tier 3 hospitals, many
of which don't exist . Doctors from abroad, and the not fully
qualified here are employed in favour of fully qualified [
ethical oath] directed by contract paying heed solely to
dubious statistical research. It is also happening within
social and legal system .

Thank you for submitting your petition

Yours faithfully,

Julie Shrive