Waiting times and hung up calls to the PIP assessment number

Barry Rennie made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Work and Pensions,

I would like to know, for the last 12 months the average waiting time callers have been on hold whilst attempting to speak to someone at the PIP helpline.

I would also like to know, again for the same period, the number of callers who hang up before their call is answered.

I would also like to know the number of operatives on duty answering the phones for these calls.

This is because, I routinely wait well over 30 minute for my call to be answered.

Yours faithfully,

Barry Rennie, Bath

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear DWP freedom-of-information-requests,

I have not received a response as of today's date and would like you to inform me when I can expect to receive one.

Kind regards

Barry Rennie.

Yours sincerely,

Barry Rennie

Operations FOI Requests, Department for Work and Pensions

1 Attachment

 
 
 
Please find attached our response to your recent Freedom of Information
request.
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 

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Dear Operations FOI Requests,

Given that I raised this request on the 15th September 2016 and have received a reply today 3rd February 2017

It has taken nearly five months to receive a reply that the Act requires should be sent within twenty working days.

Not really good enough, is it?

Please tell me why this has taken so long and what happens next?

Yours sincerely,

Barry Rennie

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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Operations FOI Requests, Department for Work and Pensions

1 Attachment

 
 
Mr Rennie
 
Please see copy of your FoI request attached
 
 
 
 

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