Waiting time statistics by referral to Sandyford Gender Identity Service

Elio McEachan made this Freedom of Information request to Sandyford NHS GGC

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Sandyford NHS GGC should have responded by now (details). You can complain by requesting an internal review.

Dear Sandyford NHS GGC,

I am contacting you in regard to waiting times, specific to The Gender Identity Clinic (GIC) and the statistics surrounding that of Transgender and Gender Non-conforming individuals and how long each person on average is expected to wait, opposed to how long they have waited. As, I know that each case is different, yet the majority have experienced little to no contact following their initial enquiry to be placed upon the waiting list for a preliminary appointment, and subsequently all follow-up appointments, specifically regarding Hormone Replacement Therapy (HRT) and additional surgeries.

if you could please get back to me regarding this request, that would be much obliged.

Yours faithfully,

Myles-Elio McEachan

Sandyford, Sandyford NHS GGC

Thank you for your email. It will be answered as soon as possible however,
please note this account is checked during office hours only.

 

At present we cannot make clinical appointments or answer medical
questions via this email account. If you require advice please contact
Tel: 0141 211 8130 Monday to Friday from 8.30am until 4.30pm, except
public holidays. One of our operators will make you an appointment or if
necessary put you through to an experienced sexual health nurse.

 

Many pharmacists will be able to supply emergency contraception, or if you
suspect an infection you can contact [1]NHS 24. Further details are
available on the website. ([2]www.sandyford.org)

 

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References

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1. http://www.nhs24.com/
2. http://www.sandyford.org/

Sandyford, Sandyford NHS GGC

Good Afternoon

I have forwarded your email to our Gender Team who will respond to your email in due course.

Sandyford Sexual Health Service
Glasgow City Health and Social Care Partnership
2-6 Sandyford Place
GLASGOW
G3 7NB

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Dear Sandyford,

I have been waiting on a response to this FOI request for nearly two weeks. and subject to subsections (2) and (3), you have twenty days (or sixteen working days) in which to comply with a response, either (as per section 16) provide adequate advice on where I can find this information, or actually comply to my request. Failing either of these, I will have to take this further, as it is my right to this information per the freedom of information Act (2000) in Scotland, and given that you are a public sector service, you are not except from disclosure. Furthermore, if a qualified exemption is filed, then I would like adequate reasoning as to why it is not within the public's interest to this specific information I am requesting, especially in light of the mental decline the waiting times could have on an already vulnerable people.

Yours sincerely,

Elio McEachan

McLachlan, Greig, Sandyford NHS GGC

Hi Elio,

Thank you for your email below in regards to a Freedom of Information request. All FOI's must go through the NHS Greater Glasgow and Clyde FOI department and I have added details below for contacting them and their website.

https://www.nhsggc.org.uk/about-us/freed...

Contact our Freedom of Information staff at the details below:

Email: [email address]

Telephone: 0141 201 4460

or write to us at:

The Freedom of Information Manager
NHS Greater Glasgow and Clyde
Board Corporate Headquarters
JB Russell House
Gartnavel Royal Hospital
1055 Great Western Road
GLASGOW G12 0XH

Thanks

Greig McLachlan | Senior Business Support Assistant
Sandyford Sexual Health Service
Glasgow City Health and Social Care Partnership
2-6 Sandyford Place
GLASGOW G3 7NB

: 0141 211 8178
:: [email address]

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Dear McLachlan, Greig,

I have already been in contact with NHS Greater Glasgow and Clyde, and they directed me to yourself, hence the request. You are, of course, entitled to peruse third party means as is your right per the Freedom of Information Act. However, as I have already been in contact with them, with the same request I have presented to Sandyford, and have been informed that NHS Greater Glasgow and Clyde do not hold the specific information I am asking to be disclosed and have directed me to requesting it directly from yourselves, then I feel it is within my right to ask again for this information. As I feel it is within the public's interest, as I have stated in my prior correspondence with yourself.

Yours sincerely,

Elio McEachan

FOI BOARD HQ, Sandyford NHS GGC

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Dear Elio

 

Freedom of Information (Scotland) Act 2002

FOI Request: Our ref 16502 : Sandyford Gender Identity Service – Expected
waiting times : Acknowledgement

 

We refer to your request for information, detailed in your emails, which
are attached, and which have been forwarded to us by our colleagues at
Sandyford. We are concerned to note that you were advised previously by
NHS Greater Glasgow and Clyde to contact Sandyford as we, in the Freedom
of Information Team, have no record of having received a request from you.
Would you be able to let us know who advised you to refer your request to
Sandyford?

 

We are proceeding with your our enquiry now as we deal with all FOI
requests within NHSGGC, which includes Sandyford, and it is being treated
under our procedures for responding to requests for information under the
Freedom of Information (Scotland) Act 2002 (FOISA).

 

We see that your original email to Sandyford was dated 19 November. Under
FOISA, a Scottish public authority has 20 working days to respond to a
request and not 20 days and so the deadline for a response to a request
received on 19 November is 17 December, and we will endeavour to reply by
then.

 

If you wish to know how matters are proceeding with your request, please
do not hesitate to contact us quoting our reference 16502.

 

I apologise for any confusion there has been with your request previously.

 

With Best Regards

Your sincerely

Kay

 

Kay Dougans

Freedom of Information Officer

 

NHS Greater Glasgow and Clyde

Corporate HQ

J B Russell House

Gartnavel Royal Hospital Campus

1055 Great Western Road

Glasgow G12 0XH

 

[1][email address]

[2][email address]

 

 

 

 

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1. mailto:[email address]
2. mailto:[email address]

FOI BOARD HQ, Sandyford NHS GGC

3 Attachments

Dear Elio

 

Freedom of Information (Scotland) Act 2002

FOI Request: Our ref 16502 : Sandyford Gender Identity Service – Expected
waiting times : Response

 

Further to your request for information received on 19 November 2020, I am
now able to provide a response on behalf of NHS Greater Glasgow and Clyde
(NHSGGC).

 

This is attached together with information that describes your right to
request a review and subsequently to appeal to the Scottish Information
Commissioner, if you are dissatisfied with our response or our handling of
your request.

 

I hope this is helpful but if you require further advice and assistance
under the Act, please contact me at the details below.

 

Yours sincerely

Kay Dougans

 

Freedom of Information Officer

NHS Greater Glasgow and Clyde

Corporate HQ

J B Russell House

Gartnavel Royal Hospital Campus

1055 Great Western Road

Glasgow G12 0XH

 

[1][email address]

 

[2][email address]

 

***WORKING REMOTELY***

 

From: Dougans, Kay On Behalf Of FOI BOARD HQ
Sent: 07 December 2020 09:44
To: '[FOI #707151 email]'
Subject: FOI Request: Our ref 16502 : Sandyford Gender Identity Service –
Expected waiting times : Acknowledgement

 

Dear Elio

 

Freedom of Information (Scotland) Act 2002

FOI Request: Our ref 16502 : Sandyford Gender Identity Service – Expected
waiting times : Acknowledgement

 

We refer to your request for information, detailed in your emails, which
are attached, and which have been forwarded to us by our colleagues at
Sandyford. We are concerned to note that you were advised previously by
NHS Greater Glasgow and Clyde to contact Sandyford as we, in the Freedom
of Information Team, have no record of having received a request from you.
Would you be able to let us know who advised you to refer your request to
Sandyford?

 

We are proceeding with your our enquiry now as we deal with all FOI
requests within NHSGGC, which includes Sandyford, and it is being treated
under our procedures for responding to requests for information under the
Freedom of Information (Scotland) Act 2002 (FOISA).

 

We see that your original email to Sandyford was dated 19 November. Under
FOISA, a Scottish public authority has 20 working days to respond to a
request and not 20 days and so the deadline for a response to a request
received on 19 November is 17 December, and we will endeavour to reply by
then.

 

If you wish to know how matters are proceeding with your request, please
do not hesitate to contact us quoting our reference 16502.

 

I apologise for any confusion there has been with your request previously.

 

With Best Regards

Your sincerely

Kay

 

Kay Dougans

Freedom of Information Officer

 

NHS Greater Glasgow and Clyde

Corporate HQ

J B Russell House

Gartnavel Royal Hospital Campus

1055 Great Western Road

Glasgow G12 0XH

 

[3][email address]

[4][email address]

 

 

 

 

show quoted sections

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]