Dear Mr Smith,
Thank you for your FOI request.
Please note the Ref No/Target Date - your request will now be allocated.
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Dear Mr Smith,

YOUR REQUEST DATED 20th June 2023 FOR INFORMATION UNDER THE FREEDOM OF INFORMATION ACT 2000. OUR REFERENCE: FOI 9816

Thank you for your request to this authority and please find our response set out below:

Details of wait times to calls to the DBC for the last two weeks. - see attached document

The last 10 calls wait times from today 20th June. - see attached document

Further information explaining the Council’s process for responding to information requests is available on our website at http://www.dacorum.gov.uk/home/open-data...

Should you have any further queries or information needs, or if you are unhappy about the way your request has been handled, then please do not hesitate to contact me, or the Council’s Legal Governance department at: [Dacorum Borough Council request email], quoting reference FOI 9816 please.

I would confirm that, pursuant to Section 50 of the FOIA, you may apply to the Information Commissioner for a decision whether, in any specified respect, your request for information has been dealt with in accordance with the requirements of Part 1 of the FOIA. The Commissioner would of course make a decision on any application unless certain circumstances apply, one of which is that the relevant public authority’s complaints procedure has not been exhausted. I would confirm the Information Commissioner’s contact details are as follows:-

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Helpline: 0303 123 1113

Website, with online form: www.ico.gov.uk and email for online complaint: [email address]

If you need further assistance, please contact me or the Legal Department as indicated above.

Yours sincerely.

Tracy Lancashire
Customer Services Manager
Dacorum Borough Council

T: 01442 867857
E: [email address]
A:Dacorum Borough Council | The Forum | Marlowes | Hemel Hempstead | Hertfordshire | HP1 1DN
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