Dear Department for Work and Pensions,
On reading the guidance on UC full service in the Parliamentary document repository recently I could not find the word "vulnerable" in any of the dozen or so excerpts I searched in.
I would like to know; other than the "identifying people with complex needs" or "assisted digital" guidance, whether there is any guidance for Universal Credit staff on how to treat vulnerable people such as those with severe mental health problems or learning difficulties.
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Dear Dan Manville,
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DWP Freedom of Information Team
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