Dear Department for Work and Pensions,
On reading the guidance on UC full service in the Parliamentary document repository recently I could not find the word "vulnerable" in any of the dozen or so excerpts I searched in.
I would like to know; other than the "identifying people with complex needs" or "assisted digital" guidance, whether there is any guidance for Universal Credit staff on how to treat vulnerable people such as those with severe mental health problems or learning difficulties.
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Dear Dan Manville,
Please find attached the reply to your recent Freedom of Information
request reference number FOI 3711with one associated documents:
DWP Freedom of Information Team