Vulnerable or special types of customers
Dear Department for Work and Pensions,
Further to Recording vulnerabilities and advanced customer support concerns
it mentions
- See:02 Vulnerable or special types of customers
and
-Depending on the customer's circumstances specific wording will be required to be recorded on DWP systems to ensure the customer receives the appropriate additional support.
Please send a copy of
02 Vulnerable or special types of customers
and
the information on the entries to be made to ensure the customer receives the appropriate additional support by specific wording, what
Advanced Customer Support can be identified, and how recorded
Yours faithfully,
Stephen Joshua Worrall
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Dear Stephen Worrall,
Please find attached a response to your request for information, received
15th December.
Yours sincerely,
DWP Central FOI Team
Dear Department for Work and Pensions,
Further to your reply you asked to clarify
"Instructions across all benefit lines which can vary according to the specific benefit.
Under Section 16 of the FoI Act we should assist you in helping"
The specific benefits enquired about are: Universal credit, ESA, and PIP
Yours faithfully,
Stephen Joshua Worrall
‐‐-------------
02 Vulnerable or special types of customers
and
the information on the entries to be made to ensure the customer receives the appropriate additional support by specific wording, what Advanced Customer Support can be identified, and how recorded, the process and data entry
Thank you for contacting the Department for Work and Pensions (DWP).
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
Timescales for responding
Freedom of Information (FOI) Requests
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
Internal Review (IR) Requests
You can normally expect a response within 20 working days.
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
Receiving a response from us
Please note that email FOI and IR responses will be issued from [1][email
address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.
Further Information
Should you have any further queries in connection with your FOI or IR
request please contact us.
More information on the DWP can be accessed on gov.uk here –
[2]https://www.gov.uk/government/organisati...
References
Visible links
1. mailto:[email%20address]
2. https://www.gov.uk/government/organisati...
Dear Stephen Worrall,
Please find attached a response to your request for information, received
24th December.
Yours sincerely,
DWP Central FOI Team
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