Dear Dr Bevan

I acknowledge receipt of your request for information under the Freedom of Information (Scotland) Act 2002 relating to the above and shall of course respond within the relevant timescale.

Yours sincerely

Doreen Broom
Access to Information Officer
Scottish Borders Council
Corporate Resources - Corporate Administration
Tel: 01835 826516
e-mail: [email address]

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Dear Dr Bevan

I refer to your request for information under the Freedom of Information
(Scotland) Act 2002 relating to the above and am now able to respond.

I have pleasure in attaching a note of the instructions on how to join a
new borrower along with how we "currently" register a borrower with a
standard NEC card through the FreezeFrame software.

There are no instructions for the other cards as currently they are done
by the individual through registration forms or in the case of the Young
Scot, in bulk batches through the schools. These processes will be
superseded when the Council moves to the new Card Management System and
start rolling out to other libraries.

When a borrower receives their NEC Card the card is added to the
borrower's record (instructions attached).

Whilst writing I should emphasise that the borrower has the right to
refuse the NEC Card as the existing library card is still valid.

I hope you are happy with the information provided but have to advise that
you have a right to request a review of this response. You should either
e-mail [1][email address] or write to the Access to Information
Officer, Scottish Borders Council, Council HQ, Newtown St.Boswells TD6
0SA.

Yours sincerely

Doreen Broom

Access to Information Officer

Scottish Borders Council

Corporate Resources - Corporate Administration

Tel: 01835 826516

e-mail: [2][email address]

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References

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1. mailto:[email address]
2. mailto:[email address]