Thank you for your request for information placed under the Freedom of
Information Act (2000). We will provide you with a substantive response in
due course. Freedom of Information Office London Ambulance Service NHS
Trust

Dear Rosie

Thank you for your email. This mailbox handles requests primarily for 'corporate' information (e.g. about our workforce, policies, finances, etc.) rather than requests for records or recordings. Please be aware that Whatdotheyknow.com is a public website where all requests and responses are visible. To find out whether and how you may be able to access a copy of a call or other records, in the first instance please contact:

Patient Experiences Department
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL

Tel: 020 3069 0240
Fax: 020 3069 0239
Email: [email address]

We owe obligations of confidentiality to our patients (and also potentially to members of the public who call us) and we therefore may not be able to provide information which relates to other people. You may need to provide ID and potentially proof of authority to access records (including recordings) relating to another person, depending on the circumstances. Our patient experiences department will be able to advise you further.

Yours sincerely

Andrew Latham
Information Governance Secondee
[email address]

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