Voice of the customer
Dear Post Office Limited, I would like to know who came up with the idea of 'voice of the customer' otherwise known as the WOW surveys. I don't mean which team group but who actually brought the idea to the board.
Yours faithfully,
Christine Stevens
Dear Ms Stevens,
Please find an acknowledgement attached to your Freedom of Information
request.
Regards,
[1]cid:image001.png@01D06092.15F1BC40 Kerry Moodie
Information Rights Team
Ground Floor
20 Finsbury Street
LONDON
EC2Y 9AQ
Telephone number: 033 3665 3951
References
Visible links
Dear Ms Stevens,
Please find the response attached to your Freedom of Information request.
Regards,
[1]cid:image001.png@01D06092.15F1BC40 Kerry Moodie
Information Rights Team
Ground Floor
20 Finsbury Street
LONDON
EC2Y 9AQ
Telephone number: 033 3665 3951
References
Visible links
Dear Ms Stevens,
The response to your request was sent on the 30 October, upon checking the What Do They Know site I can see that the reply is attached.
Regards,
Kerry Moodie
Information Rights Team
Ground Floor
20 Finsbury Street
LONDON
EC2Y 9AQ
Telephone number: 033 3665 3951
Dear information.rights, if the Post Office doesn't know where one of their core ideas came from, which is a key element in allocating bonus payments for their staff, then who else would know? Voice of the customer surveys just created from nowhere?
Yours sincerely,
Christine Stevens
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