Voice of the customer

Christine Stevens made this Freedom of Information request to Post Office Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Post Office Limited should have responded by now (details). You can complain by requesting an internal review.

Christine Stevens

Dear Post Office Limited, I would like to know who came up with the idea of 'voice of the customer' otherwise known as the WOW surveys. I don't mean which team group but who actually brought the idea to the board.

Yours faithfully,

Christine Stevens

information.rights, Post Office Limited

2 Attachments

Dear Ms Stevens,

 

Please find an acknowledgement attached to your Freedom of Information
request.

 

Regards,

 

[1]cid:image001.png@01D06092.15F1BC40 Kerry Moodie

Information Rights Team

Ground Floor
20 Finsbury Street 

LONDON
EC2Y 9AQ

 

Telephone number: 033 3665 3951

 

 

References

Visible links

information.rights, Post Office Limited

2 Attachments

Dear Ms Stevens,

 

Please find the response attached to your Freedom of Information request.

 

Regards,

 

[1]cid:image001.png@01D06092.15F1BC40 Kerry Moodie

Information Rights Team

Ground Floor
20 Finsbury Street 

LONDON
EC2Y 9AQ

 

Telephone number: 033 3665 3951

 

 

References

Visible links

Dear information.rights, where is my reply?

Yours sincerely,

Christine Stevens

information.rights, Post Office Limited

Dear Ms Stevens,

The response to your request was sent on the 30 October, upon checking the What Do They Know site I can see that the reply is attached.

Regards,

Kerry Moodie
Information Rights Team
Ground Floor

20 Finsbury Street 
LONDON
EC2Y 9AQ

Telephone number: 033 3665 3951

show quoted sections

Dear information.rights, if the Post Office doesn't know where one of their core ideas came from, which is a key element in allocating bonus payments for their staff, then who else would know? Voice of the customer surveys just created from nowhere?

Yours sincerely,

Christine Stevens