Voice announcement scripts

Mr Kieran made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Transport for London,

Please provide me with the scripts of all announcements at London Underground stations used on the MICA/DVA system (voiced by Elinor Hamilton). This includes but is not limited to 'Customer service update from the control room...', 'Please take extra care on the wet floors' and 'The train now approaching is to...' announcements.

If you are able to attach these announcements in an mp3 fomat using a .zip file please do so, for my own personal use.

Yours faithfully,

Mr Kieran

FOI, Transport for London

Dear Mr Kieran,

 

TfL Ref: FOI-1405-2122

 

Thank you for your request received by Transport for London (TfL) on 29^th
September 2021 asking for recordings of announcements from London
Underground stations.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 26^th October 2021.

 

We will publish anonymised versions of requests and responses on the
[1]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

Dear Mr Kieran,

 

TfL Ref: FOI-1405-2122

 

I am writing further to my email of 5^th October 2021, below.

 

Please can you clarify whether your request relates to written “scripts”
as implied in the first part of your request, or to audio recordings as
implied by the request for the information to be provided in “MP3 format”.
Note that due to commercial restrictions we can only provide recordings
for the on-train Jubilee, Northern and Piccadilly lines. Note also that
scripts have been previously been released under FOI - such as this case
here:

 

[1]https://tfl.gov.uk/corporate/transparenc...

 

In terms of the audio recordings, in order to provide you with access to
these we will require a direct email address in order to create the
necessary permissions. Could you please email us directly with your email
address, citing your FOI reference number, and we can then grant access.

 

Note that your case has been put on hold awaiting the clarification
requested and the twenty working day deadline for response will reset once
that clarification is received. If we hear nothing further from you by
29^th October 2021 then your case will be closed and any subsequent
response will be treated as a new request.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

From: FOI
Sent: 05 October 2021 09:45
To: 'Mr Kieran' <[FOI #796037 email]>
Subject: FOI-1405-2122 - Voice announcement scripts CRM:0139419

 

Dear Mr Kieran,

 

TfL Ref: FOI-1405-2122

 

Thank you for your request received by Transport for London (TfL) on 29^th
September 2021 asking for recordings of announcements from London
Underground stations.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 26^th October 2021.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Dear David,

Many thanks for your response.

To clarify, I am requesting the most up-to-date scripts (not audio files) of the station announcements (not line-specific) voiced by Elinor Hamilton. For example, the announcements used on the platform 'The train now approaching is to' and during customer service updates.

A YouTube video of some of the announcements, as examples, can be viewed via the below links:
[1] https://www.youtube.com/watch?v=97dVDRcb...
[2] https://www.youtube.com/watch?v=SUtlaMCS...
[3] https://www.youtube.com/watch?v=No36lPah...

I have checked in the link you provided to a previous request, however these are only the on-train DVA scripts, and do not include the station announcements.

Do these announcements, in audio form, also fall under commercial restrictions preventing their release? If they do not, please advise how I would be able to obtain them as I believe the online file you refer to in your email relates only to the Jubilee, Northern and Piccadilly lines on-train announcements - is this correct?

Yours sincerely,

Mr Kieran

FOI, Transport for London

Dear Mr Kieran,

 

TfL Ref: FOI-1405-2122

 

Thank you for your email of 9^th October 2021 clarifying your earlier
request.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 5^th November 2021.

 

We will publish anonymised versions of requests and responses on the
[1]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

3 Attachments

Dear Mr Kieran,

 

TfL Ref: FOI-1405-2122

 

Thank you for your email of 9^th October 2021, shown below.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.

 

Specifically you asked:

 

“I am requesting the most up-to-date scripts (not audio files) of the
station announcements (not line-specific) voiced by Elinor Hamilton. For
example, the announcements used on the platform 'The train now approaching
is to' and during customer service updates.”

 

I have been in liaison with our London Underground Customer Experience
team to search the records we hold in relation to your request. Having
searched back about 10 years we have found the two attached documents,
which we believe are the only records held in relation to your request.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI,

Many thanks for your response, this is exactly what I was looking for.

Please could you advise if the announcements are able to be released, or if this is not possible due to commercial and/or contractual restrictions?

If the announcements can in fact be released, how do I go about obtaining a copy of these digitally?

Yours sincerely,

Mr Kieran

FOI, Transport for London

Dear Mr Kieran,

 

Thank you for your email of 2^nd November 2021 and apologies for the
omission in my earlier response.

 

We have a digital repository of all the announcements we are able to
release. In order to provide you with access we require a direct email
address in order to create the necessary permissions. Could you please
email us directly with your email address, citing your FOI reference
number, and we can then grant access.

 

Yours sincerely,

 

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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