Visits to Council's web site

The request was successful.

Dear Aberdeenshire Council,

1. How many visits there have been to the Council’s web page over the last 3 years (07,08 and 09) on a monthly basis?
2. How many ‘Maintenance Problem and Issue of Concern’ have the Council received via its website in each of the years 2007, 2008 and 2009?
3. How many ‘Maintenance Problem and Issue of Concern’ have the Council received in total (including its website, the ones receipts over the phone or people physically visiting the Council to log a complaint) in each of the years 2007, 2008 and 2009?
4. A full breakdown of the number of ‘Maintenance Problem and Issue of Concern’ received from people by main topic of the complaint for each of the 3 years mentioned above.
5. How much salary has been paid to the personnel who initially receive the complaints?
6. What is the IT system used by the Council to record and track the ‘Maintenance Problem and Issue of Concern’? Which company supplied this software/system and how much did it cost?

Yours faithfully,

Mr. Yakici

Aberdeenshire Council

Dear Sir/Madam,

Thank you for your email or website enquiry. We aim to reply to you in the
first instance within 5 working days.

Please do not reply to this email. If you need to contact us again please
email [Aberdeenshire Council request email] quoting the
reference number at the foot of this email in the subject line.

Regards,

Aberdeenshire Freedom of Information Enquiries

Please include '[ACE/279798] Freedom of Information request - Visits to
Council's web site' In the subject line of any further e-mail
correspondence.
This will aid our automated e-mail system reference your previous e-mail.

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Aberdeenshire Council

1 Attachment

Dear Mr Yakici

Thank you for your request dated 11 March 2010 made under the Freedom of
Information (Scotland) Act 2002.

An acknowledgement letter to your enquiry is attached.

Regards
ICT FOI Co-ordinator
Corporate Services

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Aberdeenshire Council

Dear Mr Yakici,

Thank you for your enquiry which has been passed to me for a response. In
order for me to give you the most relevant information as quickly as
possible can you please clarify what you mean by 'Maintenance Problem and
Issue of Concern'? In particular could you tell me which service area you
are referring to, for example it could be road faults, housing repairs etc.

Regards,

Chris Clelland
(ICT Team Leader)

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Dear Aberdeenshire Council,

I mean the following categories:

Air Pollution
Benefit Fraud
Corporate Complaints Procedure
Consumer rights
Dog Control
Food safety
Footpath/Footway/Cycleways
Graffti Removal
Household Waste Collections
Litter and Street Cleanliness within Aberdeen City
Noise complaints
Pest Control
Public Health Nuisance
Refuse - Missed Collections
Road Drainage
Road Surface (Potholes)
Street Lighting
Sub-standard Housing in the Private Sector
Traffic Light
Winter Maintenance (Icing or gritting)

Yours faithfully,

Mr. Yakici

Aberdeenshire Council

Dear Mr Yakici,

Before collecting the information requested can I confirm that you require
this information for Aberdeenshire Council and not for Aberdeen City
Council.

I note that you mention Aberdeen City in relation to litter and street
cleaning however we do not cover Aberdeen City for this or any of the other
services you list.

Should you wish information about Aberdeen City you should contact them
through their website at www.aberdeencity.gov.uk.

Regards,

Chris Clelland
(ICT Team Leader)

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Dear Aberdeenshire Council,

Yes, all request relate to Aberdeenshire City Council. Of course, I expect only the ones applicable to Aberdeenshire City Council to be answered.

Yours faithfully,

Mr. Yakici

Aberdeenshire Council

Dear Mr Yakici,

Apologies as I may not have been clear enough in my last email.
Aberdeenshire Council do not provide any services in the Aberdeen City
area. Aberdeenshire Council covers an area surrounding, but not including,
Aberdeen City itself.

Can you confirm that you are interested in information for the
Aberdeenshire area and not the Aberdeen City area?

Regards,

Chris Clelland
(ICT Team Leader)

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Dear Aberdeenshire Council,

Yes I am still interested. Please only respond for Aberdeenshire area.

Yours faithfully,

Mr. Yakici

Aberdeenshire Council

14 Attachments

Dear Mr Yakici

Thank you for your request dated 11th March 2010 made under the Freedom of
Information (Scotland) Act 2002.

A response to your enquiry is attached.

Regards
FOI Response Co-ordinator (ICT)
Corporate Services

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