This is an HTML version of an attachment to the Freedom of Information request 'Visitor Numbers and Further information'.




 
 
David Windham 
Network Rail  
By email: xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
 
Freedom of Information 
 
The Quadrant  
Elder Gate 
Milton Keynes  
MK9 1EN 
 
01908 782405 
E xxx@xxxxxxxxxxx.xx.xx 
10 December 2019 
 
 
Dear Mr Windham 
 
Information request  
Reference numberFOI2019/01325 
 
Thank you for your request of 13 November 2019, in which you requested the following 
information: 
 
Please send me the following information for BOTH mainline stations at Marden 
(MRN), and Staplehurst (SPU) in Kent, from the most recent data sets you have 

available: 
  
1. Number of passengers who use each station, either on a hourly, daily or weekly 
basis, including at weekends (not estimated); 
  
2. A rundown of the number of vehicles that park in each station car park 
respectively, on a daily basis (or any such other basis that you have, if you do not 
have a daily rundown); 
 
  
3. Any data that you have collated in regards to overcrowding and/or over-capacity, 
at both of these stations, and
 
  
4. The number of car park spaces for vehicles in each station car park
 
I have processed your request under the terms of the Freedom of Information Act 2000 
(FOIA). We hold some of the information you requested. I will address each question to 
explain further whether we hold the information requested and if not why we don’t hold 
this information. 
 
Number of passengers who use each station, either on a hourly, daily or weekly basis, 

including at weekends (not estimated) 
Network Rail Infrastructure Limited Registered Office: Network Rail, 2nd Floor, One Eversholt Street, London, NW1 2DN Registered in England and Wales No. 2904587 www.networkrail.co.uk 
 

 
We do not hold this information. Both Marden and Staplehurst are franchise-managed 
stations and without a gate line at either station it would be impossible to provide you 
with exact figures. Both of these stations are run by the train operating company (TOC) 
Southeastern who may be able to provide you with detailed information on station usage. 
 
Please note TOC’s are private companies and are therefore not subject to the Freedom of 
Information Act (FOIA).  
 
You may be interested to know that the Office of Rail and Road (ORR) website does 
provide information on all station usage. 
 
Please use attached link: 
https://dataportal.orr.gov.uk/statistics/usage/estimates-of-station-usage/.   
 
This data is for 2017-8 and suggests that: 
  Marden has 540,000 users per year.  This puts it at around the 850th busiest out of 
the 2500 stations nationally. 
  Staplehurst has 837,000 users per year.  This puts it at about the 650th out of the 
2500 stations. 
 
A rundown of the number of vehicles that park in each station car park respectively, 
on a daily basis
 
We do not hold this information. Marden and Staplehurst car parks are part of the station 
lease which is managed by the TOC. The TOC uses the services of a private company 
(SABA) to manage their car parks. 
 
Any data that you have collated in regards to overcrowding and/or over-capacity, at 
both of these stations.
 
We do not hold this information. I have spoken to Network Rail’s Station Capacity Team 
who have confirmed that neither of these stations are currently regarded as a priority 
station for the current or following control period in terms of station crowding or capacity.  
 
The TOC (Southeastern) is responsible for running the services and managing congestion 
at the stations under their franchise. 
 
The number of car park spaces for vehicles in each station car park
We do not hold the information of how many car parking spaces there are at these 
stations. However the information is readily available on the national rail enquires or 
SABA’s website. 
 
Please see the following links: 
https://www.nationalrail.co.uk/stations_destinations/MRN.aspx  
Network Rail Infrastructure Limited Registered Office: Network Rail, 2nd Floor, One Eversholt Street, London, NW1 2DN Registered in England and Wales No. 2904587 www.networkrail.co.uk 
 

 
https://www.nationalrail.co.uk/stations_destinations/SPU.aspx 
https://www.sabaparking.co.uk/southeastern-railway  
 
According to National Rail Enquiries: 
Marden Station Car Park has 177 parking spaces, 7 of these are accessible parking spaces. 
Staplehurst Station Car park has 723 parking spaces, 20 of these are accessible parking 
spaces. 
 
Please note that the above figures, do not take into account, any spaces being out of 
action. 
 
If you have any enquiries about this response, please contact me in the first instance at 
xxx@xxxxxxxxxxx.xx.xx or on 01908 782405. Details of your appeal rights are below. 
 
Please remember to quote the reference number at the top of this letter in all future 
communications. 
 
Yours sincerely 
 
 
Emma Baker 
Information Officer 

 
The information supplied to you continues to be protected by copyright. You are free to 
use it for your own purposes, including for private study and non-commercial research and 
for any other purpose authorised by an exception in current copyright law. Documents 
(except photographs) can also be used in the UK without requiring permission for the 
purposes of news reporting. Any other re-use, for example commercial publication, would 
require the permission of the copyright holder. Please contact me if you wish to re-use the 
information and need to seek the permission of the copyright holder. 
 
Appeal rights 
 
If you are unhappy with the way your request has been handled and wish to make a 
complaint or request a review of our decision, please write to the Head of Freedom of 
Information at Network Rail, Freedom of Information, The Quadrant, Elder Gate, Milton 
Keynes, MK9 1EN, or by email at xxx@xxxxxxxxxxx.xx.xx. Your request must be submitted 
within 40 working days of receipt of this letter.  
 
If you are not content with the outcome of the internal review, you have the right to apply 
directly to the Information Commissioner for a decision. The Information Commissioner 
can be contacted at: 
 
Information Commissioner's Office 
Network Rail Infrastructure Limited Registered Office: Network Rail, 2nd Floor, One Eversholt Street, London, NW1 2DN Registered in England and Wales No. 2904587 www.networkrail.co.uk 
 

 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire SK9 5AF 
Network Rail Infrastructure Limited Registered Office: Network Rail, 2nd Floor, One Eversholt Street, London, NW1 2DN Registered in England and Wales No. 2904587 www.networkrail.co.uk