Dear Department for Transport,
Virgin Trains West Coast made a commitment to provide free "superfast" wifi to all passengers when the franchise was renewed. This has not happened.
Can you provide any detail you have regarding why this has not happened and what the DfT has done to ensure this franchise commitment was kept?
Dear Martin Alderson,
I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0014649.
A response will be issued to you in due course.
Department for Transport
FOI Advice Team
Information & Security Division
Sedlescombe Road North
St Leonards on Sea
Dear Mr Alderson,
Please find attached a response to your Freedom of Information Act
request, reference number F0014649.
[IMG] Mr Craig Welsh
Correspondence Manager, Passenger Services
4/14, Great Minster House
33 Horseferry Road, London, SW1P 4DR
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Dear Craig Welsh ,
Can you detail the improvements that Virgin Trains 'duly provided'? The system is still provided by T-Mobile Hotspot and I can see no improvements on the service.
Dear Mr Alderson,
Thank you for your e-mail of 11 April 2017. Please accept my apologies for the delay in responding to you.
I can advise that Virgin have delivered:
• Additional internet capacity on Pendolinos plus failover capability between CCUs on each train
• Greater throughput enabling Virgin to process more internet data simultaneously across all trains
• Improved onboard capacity and performance. Before the work, the maximum performance, shared across the whole train, was c3Mbps. Pendolinos can now achieve up to c90Mbps.
I hope that you will find this further information helpful.
Mr Craig Welsh | Correspondence Manager, Passenger Services, Department for Transport