Virgin Trains Free Wifi

Martin Alderson made this Freedom of Information request to Department for Transport

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Transport,

Virgin Trains West Coast made a commitment to provide free "superfast" wifi to all passengers when the franchise was renewed. This has not happened.

Can you provide any detail you have regarding why this has not happened and what the DfT has done to ensure this franchise commitment was kept?

Yours faithfully,
Martin Alderson

Department for Transport

Dear Martin Alderson,

I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0014649.

A response will be issued to you in due course.


Ivan Pocock
Department for Transport
FOI Advice Team
Information & Security Division
Zone D/04
Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA

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Rail-franchise-correspondence, Department for Transport

2 Attachments

Dear Mr Alderson,


Please find attached a response to your Freedom of Information Act
request, reference number F0014649.


Yours sincerely,


[1][IMG]          Mr Craig Welsh 
Correspondence Manager, Passenger Services 

4/14, Great Minster House
33 Horseferry Road, London, SW1P 4DR
[2]Follow us on twitter @transportgovuk 


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Dear Craig Welsh ,

Can you detail the improvements that Virgin Trains 'duly provided'? The system is still provided by T-Mobile Hotspot and I can see no improvements on the service.

Yours sincerely,

Martin Alderson

Rail-franchise-correspondence, Department for Transport

Dear Mr Alderson,

Thank you for your e-mail of 11 April 2017. Please accept my apologies for the delay in responding to you.

I can advise that Virgin have delivered:

• Additional internet capacity on Pendolinos plus failover capability between CCUs on each train
• Greater throughput enabling Virgin to process more internet data simultaneously across all trains
• Improved onboard capacity and performance. Before the work, the maximum performance, shared across the whole train, was c3Mbps. Pendolinos can now achieve up to c90Mbps.

I hope that you will find this further information helpful.

Yours sincerely

Mr Craig Welsh | Correspondence Manager, Passenger Services, Department for Transport

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