Vexatious or unreasonable complaints

E Doherty made this Freedom of Information request to London Borough of Barking and Dagenham Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Barking and Dagenham Borough Council,

Please can you tell me with regards to your vexatious
correspondence and complaints process

(a) how many times this has been used in the last 5 years

(b) how many times in the last 5 years has it been used broken down
by department.

(c) whether a warning system to advise service users of this
procedure is in place.

(d) whether there is any appeal process

(e) has this been used in the last 5 years against individuals involved in the SEN Tribunal process

Yours faithfully,

E Doherty

Corporate Complaints Team, London Borough of Barking and Dagenham Council

Reference: LBBD/56387
Date: 02/09/2011

Dear E Doherty,

Thank you for your e-mail received on 30 August 2011 requesting
information regarding Vexatious or unreasonable complaints.

I have sent your request to Rupert Hay Campbell in Customer Services who
will arrange for the information to be provided to you no later than 27
September 2011.

Whilst it is the Council's policy to provide information wherever
possible, I need to advise you that there are a number of exemptions under
the Freedom of Information Act 2000. These may prevent me from releasing
all or some of the information you have asked for. You will, however be
informed if this is the case and why.

Kind regards,

Looqman Patni Complaints/FOI Officer,
London Borough of Barking and Dagenham 2nd Floor Roycraft House Barking
IG11 8HE
Tel:020 8227 5788 Fax: 020 8227 5184

Most Improved Council of the Year 2008

Working together for a better borough that is safe, clean, fair and
respectful, prosperous and health, and where our young people are inspired
and successful.

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Corporate Complaints Team, London Borough of Barking and Dagenham Council

1 Attachment

Dear Sir/Madam,

 

Please see the attached document.

 

Kind regards

The Complaints & Freedom of Information Team

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E-mail confidentiality notice. This message is intended for the addressees
only. It may be private, confidential and may be covered by legal
professional privilege or other confidentiality requirements. If you are
not one of the intended recipients, please notify the sender immediately
on +44 0 20-8215-3000 and delete the message from all locations in your
computer network. Do not copy this email or use it for any purpose or
disclose its contents to any person:to do so maybe unlawful.