christopher osuagwu

Dear Wirral Metropolitan Borough Council,

Can you confirm how many parents with children with special education needs on the Wirral are currently on the vexatious complaints register

Can also include the vexatious complaints policy in the response

Yours faithfully,

christopher osuagwu

Dalton, Chelsea, Wirral Metropolitan Borough Council

Dear Mr Osuagwu,

 

Thank you for your recent FOI request, submitted under the FOIA 2000. Our
response is as follows:

 

I can confirm that Wirral Borough Council do not maintain a vexatious
register for customers.

 

The vexatious complaint policy can be found on the link below:

[1]https://wbcnet.wirral.gov.uk/business-su...

 

I trust this will be of assistance to your enquiries.

 

You have the right under Section 17 of the Freedom of Information Act 2000
to ask for an internal review if you are dissatisfied with the information
provided to you. Please direct any request for an internal review to
[2][Wirral Borough Council request email] and your request will be allocated for
review.

 

Yours sincerely,

 

Chelsea Dalton

Information Management Officer

Business Management - ICT

Treasury Building

Argyle Street

Birkenhead

Wirral

CH41 1AH

Tel: 0151 666 5201

[3][Wirral Borough Council request email]

 

PLEASE FORWARD ALL FOI RESPONSES TO [4][Wirral Borough Council request email]

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.

References

Visible links
1. https://wbcnet.wirral.gov.uk/business-su...
2. mailto:[Wirral Borough Council request email]
3. mailto:[Wirral Borough Council request email]
4. mailto:[Wirral Borough Council request email]

Louise reecejones left an annotation ()

The link that Wirral Council has added to this post does not work.

christopher osuagwu

Dear Dalton, Chelsea,

The link to the vexatious complaint policy isn’t available

Yours sincerely,

christopher osuagwu

Dalton, Chelsea, Wirral Metropolitan Borough Council

1 Attachment

Mr Osuagwu,

Please find attached.

Many thanks,

Chelsea Dalton
Information Management Officer
Business Management - ICT
Treasury Building
Argyle Street
Birkenhead
Wirral
CH41 1AH
Tel: 0151 666 5201
[Wirral Borough Council request email]

PLEASE FORWARD ALL FOI RESPONSES TO [Wirral Borough Council request email]

show quoted sections

christopher osuagwu

Dear Wirral Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Wirral Metropolitan Borough Council's handling of my FOI request 'Vexatious complaint register for Special education needs parents'.

I would like an internal review as I’ve been misinformed about the vexatious complaints register that’s an unofficial gagging order . And have evidence that such a register exists

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/v...

Yours faithfully,

christopher osuagwu

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Dear Mr Osuagwu

 

We acknowledge receipt of your email expressing dissatisfaction with the
Council's handling of your FOI request, ref 1421516.  It has been referred
to me as Principal Information Management Officer to undertake an internal
review.

 

Your original request asked: " Can you confirm how many parents with
children with special education needs on the Wirral are currently on the
vexatious complaints register"

 

The Council's response was that it does not hold or maintain a vexatious
complaints register.

 

In accordance with the Council's Persistent and Vexatious Complaints
Procedure, individuals who meet the criteria set out in the document
forwarded to you on 7 October 2019, can be subject to restrictions in
relation to their contact with Council employees.  This procedure is only
followed in cases where the specific criteria is met. Where a decision is
made to invoke that process, a letter is sent to the individual concerned
advising why action is being taken and what that action is. 

 

I am satisfied that there is no register of these individuals and as such
the Council's response to your FOI request is upheld.

 

If you remain dissatisfied, you should raise a complaint with the
Information Commissioner's Office whose contact details can be found here
[1]https://ico.org.uk/global/contact-us/

 

Yours sincerely

 

 

Lynette Paterson

Principal Information Management Officer

Wirral Council

Treasury Building

Cleveland Street

Birkenhead

Wirral

CH41 1AH

 

Tel: 0151 691 8201

Email: [2][Wirral Borough Council request email]

Visit our website: [3]www.wirral.gov.uk

 

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

 

 

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.

References

Visible links
1. https://ico.org.uk/global/contact-us/
2. mailto:[Wirral Borough Council request email]
3. http://www.wirral.gov.uk/