Would it be possible to re-send the questions and the date that it was
sent. We are really sorry but we have been having IT issues with our inbox
recently.

Kind regards

Abdul Basid I Feedback Admin Officer

Homes for Haringey

Broadwater Farm Community Centre I London I N17 6HE

Tel: 0208 489 5611 (option 8)

E: [email address]

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Thank you for contacting the Homes for Haringey Feedback Team. We aim to
respond to all enquiries within 10 working days. We count correspondence
received after 15:30 as received on the next working day. If your enquiry
is urgent or you need to speak to someone please contact the Homes for
Haringey Contact Centre on 0208 489 5611 and select option 8.

Yours Truly

Feedback Team

HOMES FOR HARINGEY LIMITED Registered in England No. 05749092. Registered
Office: 48 STATION ROAD, WOOD GREEN, LONDON. N22 7TY

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are
addressed.  If you have received this email in error, please notify the
system administrator at Haringey Council.  Although this e-mail and any
attachments are believed to be free of any virus, or other defect which
might affect any computer or system into which they are received and
opened, it is the responsibility of the recipient to ensure that they are
virus free and no responsibility is accepted for any loss or damage from
receipt or use thereof.

 Hello Ian,

Homes for Haringey’s Feedback procedure LBH/7231118

Thank you for your FOI request which we received on 28 March 2018.

In order to resolve your concerns, we have logged your complaint as a
Stage 1 Complaint.

The issues raised in your complaint have been referred to the relevant
service and we are working to get them resolved as quickly as possible. We
have also asked an appropriate officer to investigate your complaint and
provide you with a full written response by 27/04/2018.

If you have any questions regarding your complaint please contact the
Feedback Team either by emailing us at [1][email address]
or calling us on 0208 489 5611 (option 8).

Yours sincerely,

Abdul Basid

Homes for Haringey Feedback Team

From: Ian [mailto:[FOI #458878 email]]
Sent: 28 March 2018 14:22
To: ComplaintsHFH <[email address]>
Subject: RE: Freedom of Information request - Verifying contact telephone
number for ICO

(Re-sending questions, as requested.)

Dear Homes for Haringey,

When you answer FoI requests, your reply usually ends with the following
boilerplate text...

"You may also complain to the Information Commissioner's office, which may
be able to help you. However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral.

You can contact the Commissioner at:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone help line: 0845 6306060, or 01625 545745

Fax: 01625 545510

Website: [2]www.ico.gov.uk"

1. On what date did you first become aware that 0845 630 6060 is the
contact number for the ICO?

2. On what basis and with what frequency do you check whether or not this
is still the correct number for contacting the ICO?

3. What information sources do you use for this confirmation? e.g. ICO or
other website, or perhaps calling the number itself.

4. What was the last date that you checked whether or not 0845 630 6060 is
the correct number for contacting ICO (and which method was used for this
check)?

5. What procedure is in place to update the boilerplate text should you
discover that ICO has changed their number?

Yours faithfully,

Ian

---------------------------------------------------------------

Please use this email address for all replies to this request:

[3][FOI #458878 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[5]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Ian

LBH/7231118

Freedom of Information Act Request

Thank you for your email dated 28 March below

The information requested is as follows

1.    On what date did you first become aware that 0845 630 6060 is the
contact number for the ICO?

We do not have a record of this.

2. On what basis and with what frequency do you check whether or not this
is still the correct number for contacting the ICO?

There was no procedure in place for this letter template to be checked
periodically.

3. What information sources do you use for this confirmation? e.g. ICO or
other website, or perhaps calling the number itself.

We do not have a record of this.

4. What was the last date that you checked whether or not 0845 630 6060 is
the correct number for contacting ICO (and which method was used for this
check)?

We do not have a record of this

5. What procedure is in place to update the boilerplate text should you
discover that ICO has changed their number?

Members of the Homes for Haringey Feedback Team and the Haringey Council
Feedback and Information governance Team have access to amend letter
templates. The templates used by the homes for Haringey Feedback Team will
now be reviewed quarterly for accuracy.

Thank you for bringing to our attention that the contact numbers we were
using were incorrect.

If you have any queries please do not hesitate to contact me on 020 8489
XXXX or email at [email address]

If you are unhappy with how we have dealt with your request and wish to
make a complaint, please contact the Feedback and Information Governance
Team as below. (Please note you should do this within two months of
receiving this response.)   

Feedback and Information Governance Team

5^th floor,

Alex House,

10 Station Road,

N22 7TR

Email: [1][email address]

Phone: 0208 489 1988

You may also complain to the Information Commissioner's office, which may
be able to help you.  However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral. 

You can contact the Commissioner at:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone help line:    0303 123 1113

Fax:  01625 545510

Website:     [2]www.ico.gov.uk

Yours Truly

Jarrod Markcoons I Feedback Team Leader

Homes for Haringey

Broadwater Farm Community Centre I London I N17 6HE

Tel: 0208 489 5611 (option 8)

E: [email address]

From: Ian [mailto:[FOI #458878 email]]
Sent: 28 March 2018 14:22
To: ComplaintsHFH <[email address]>
Subject: LBH/7231118 RE: Freedom of Information request - Verifying
contact telephone number for ICO

(Re-sending questions, as requested.)

Dear Homes for Haringey,

When you answer FoI requests, your reply usually ends with the following
boilerplate text...

"You may also complain to the Information Commissioner's office, which may
be able to help you. However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral.

You can contact the Commissioner at:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone help line: 0845 6306060, or 01625 545745

Fax: 01625 545510

Website: [3]www.ico.gov.uk"

1. On what date did you first become aware that 0845 630 6060 is the
contact number for the ICO?

2. On what basis and with what frequency do you check whether or not this
is still the correct number for contacting the ICO?

3. What information sources do you use for this confirmation? e.g. ICO or
other website, or perhaps calling the number itself.

4. What was the last date that you checked whether or not 0845 630 6060 is
the correct number for contacting ICO (and which method was used for this
check)?

5. What procedure is in place to update the boilerplate text should you
discover that ICO has changed their number?

Yours faithfully,

Ian

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