Dear Department for Work and Pensions,
Can you please provide the documentation and guidelines for the following:-
1) What is the options for people who cannot verify their ID by the computer based UC claims site?
2) What alternatives are there for people who are disabled and unable to use a computer to make the claim?
3) What alternatives are there for those who cannot leave the house (House Bound) to make the claim ?
4) What alternative for disabled people and those unable to leave the house are there for the meeting with a work coach to sign off on the UC agreement?
5) As disabled people have varying proven disabilities, and are in 99% of cases required to attend a Job Centre for UC meetings can you provide the Risk Assessment criteria guidelines, that individual risk assessments for them to attend your premises require.
6) Can you provide details of the alternatives available should a Job Centre not meet the required legal requirements for disability access, and the guidance to DWP staff should a disabled person arrive at a Job Centre and not be able to gain access, this is to include guidance on directions given to Sanction the benefit claimant for non attendance.?
7) Given people on benefits might not have access to either a passport or driving licence, either through lack of money to get one or due to a disability there is no legal option for them to obtain one what alternatives of setting up the UC claim are there and what forms of ID would be accepted in place if those documents required fro an online claim?

Yours faithfully,

Mark Bennett

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

2 Attachments

Dear Mark Bennett,

I am writing in response to your request for information, received 6th
December.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of Operations FOI Team,
I will draw your attention to this question you failed to answer, and the fact that the Equalities Act requires you to have access for disabled person, and I will ask you again, your stock answer about explaining how an FOI request works is NOT suitable in this instance as your well aware, and its not as you claim an invitation for a conversation on the matter, what it is and your fully aware it is, is a request for the policy you have for alternative arrangements, You have already indicated in a previous answer you are aware of your obligations regards disabled people with the home visits answer above. I will await your reply on this.

6) Can you provide details of the alternatives available should a Job Centre not meet
the required legal requirements for disability access, and the guidance to DWP staff
should a disabled person arrive at a Job Centre and not be able to gain access, this is
to include guidance on directions given to Sanction the benefit claimant for non
attendance?

Yours sincerely,

Mark Bennett

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Verification of persons claiming UC'.

I asked you to clarify and answer fully a question this has gone ignored,

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/v...

Yours faithfully,

Mark Bennett

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Mark Bennett,

I am writing in response to your request for information, received 2
January.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

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