Velolife cafe - complaints in past 2 years

Ruaridh Browne made this Freedom of Information request to Royal Borough of Windsor and Maidenhead

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Royal Borough of Windsor and Maidenhead,
I require details of all the complaints you have received in relation to cycling groups using this venue. I appreciate that names and addresses of complainants is personal information and I do not need these to be provided.

The information I want is as follows:
1 ) for the past 2 years, since 1 Aug 2017
2 ) the number of people (not complaints) making complaints about cycling groups at the cafe
3) a copy of each complaint , excluding names and addresses
4) details of any representations made by elected members of your council
5) responses from any consultations on this matter with external agencies, such as police, fire services, roads authority, cycling organisations.

Yours faithfully,

Ruaridh Browne

foi, Royal Borough of Windsor and Maidenhead

Dear Ruaridh Browne,

I am writing to acknowledge receipt of your information request. It has been allocated reference number FOI73989:

The Freedom of Information Act 2000 allows for 20 working days to process requests for information. You will receive a response no later than the 3rd of September 2019:

Kind Regards,
Guy

Guy Hoffelner
Electoral Services
Law and Governance
The Royal Borough of Windsor & Maidenhead
Town Hall
St Ives Road
Maidenhead
SL6 1RF

Ph: 01628 79 6306

Web: www.RBWM.gov.uk
Follow us on Twitter: @RBWM
Like us on Facebook

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Dear foi,

A response is now overdue. Can you either provide a formal response or an explanation of the delay as a matter of urgency.

Yours sincerely,

Ruaridh Browne

foi, Royal Borough of Windsor and Maidenhead

1 Attachment

Dear Ruaridh Browne

 

Please accept my apologies for the delay in responding to your information
request. Your questions and our answers are as follows:

 

I require details of all the complaints you have received in relation to
cycling groups using this venue (Velolife Cafe).

 

1 ) for the past 2 years, since 1 Aug 2017

2 complaints received. 1 directed to planning enforcement, the other to
environmental protection.

2 ) the number of people (not complaints) making complaints about cycling
groups at the café

Information withheld, exemption S40’personal information’ engaged. The
number is so small that it would be likely any complainants identity to be
known.

3) a copy of each complaint , excluding names and addresses

Please see attached.

4) details of any representations made by elected members of your council.

No representations were made in regard to the complaints

5) responses from any consultations on this matter with external agencies,
such as police, fire services, roads authority, cycling organisations

No consultations with external agencies were made in regard to the
complaints

 

This concludes FOI73989

 

If you are unhappy with the information we have provided in response to
your request please write to:

 

Suzanne Martin, AEA (Cert).

Electoral & Information Governance Services Manager
Royal Borough of Windsor & Maidenhead
Town Hall
St Ives Road
Maidenhead

SL6 1RF

or send an e-mail to [1][RBWM request email]

 

Yours sincerely

 

Jennifer Shaw

 

Data Protection Officer

Senior Information Governance Officer

Law and Governance Service

Royal Borough of Windsor & Maidenhead

St. Ives Road

Maidenhead

SL6 1RF

Tel: 01628 796675

[mobile number]

 

Website: [2]www.rbwm.gov.uk

Follow us on Twitter: [3]@RBWM

Like us on Facebook [4]Facebook

 

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Richard Taylor left an annotation ()

This FOI request has been cited and linked to from articles at:

https://www.cyclingweekly.com/news/lates...

and

https://road.cc/content/news/266332-two-...