Vehicle Services Team

Response to this request is long overdue. By law, under all circumstances, Driver and Vehicle Licensing Agency should have responded by now (details). You can complain by requesting an internal review.

Dear Driver and Vehicle Licensing Agency,

I have been informed by your complaints department that the Vehicle Services Department is now dealing with the issues I have raised surrounding the emails you are sending out to drivers to falsely claim that their vehicles need to be taxed immediately as you were unable to collect payment for vehicle excise duty even though you are fully aware that these vehicles ARE taxed as you have collected payment and by doing this, you are attempting to commit fraud by duping drivers into double taxing their vehicles.

I would now like the following:-

1. The full contact details of the Vehicle Services Department including email addresses, phone numbers etc. The name of the head of this department would also be very useful.

You have had over two years to put this matter right yet you have still not addressed the problem even though the DFT made recommendations that you are to change those emails as they are very misleading.

Given the time that has elapsed, I expect you to comply with the timeframe set out under the FOI act and respond to this request promptly.

Yours faithfully,

Mark Ritchie

FOI FOI, Driver and Vehicle Licensing Agency

Dear Mr Ritchie,

Thank you for your e-mail requesting information. The DVLA are dealing with your request under the terms of The Freedom of Information Act 2000.

Your request has been given reference number: FOIR6133.

You should expect to receive a reply to this request by 21 July 2017.

If you have any further questions or enquiries on this request please quote the reference number.

Thanks & Regards,

David A Morgan
Freedom of Information Team
Data Sharing & Protection Group | Strategy, Policy and Communications Group | D16 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

New vehicle tax rates for cars registered on or after 1 April 2017.
Cyfraddau treth cerbyd newydd am geir a gofrestrwyd ar neu ar ôl 1 Ebrill 2017.
Find out more/Cael gwybod mwy: www.gov.uk/newvehicletaxrates

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FOI FOI, Driver and Vehicle Licensing Agency

1 Attachment

Dear Mr Ritchie,

Please find attached the reply to your Freedom of Information request FOIR6134.

Thanks & Regards,

David A Morgan
Freedom of Information Team
Data Sharing & Protection Group | Strategy, Policy and Communications Group | D16 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

New vehicle tax rates for cars registered on or after 1 April 2017.
Cyfraddau treth cerbyd newydd am geir a gofrestrwyd ar neu ar ôl 1 Ebrill 2017.
Find out more/Cael gwybod mwy: www.gov.uk/newvehicletaxrates

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Dear Driver and Vehicle Licensing Agency,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Driver and Vehicle Licensing Agency's handling of my FOI request 'Vehicle Services Team'.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/v...

Yours faithfully,

Mark Ritchie

FOI FOI, Driver and Vehicle Licensing Agency

Dear Mr Ritchie,

Thank you for your e-mail concerning the response you received on your FOI request FOIR6134.

DVLA will now conduct an Internal Review on your response. This has been given reference number: FOIR6134-IR.

It is hoped to reply to your Internal Review by 14 August 2017.

If you have any further questions or enquiries on this Internal Review please quote the reference number.

Thanks & Regards,

David A Morgan
Freedom of Information Team
Data Sharing & Protection Group | Strategy, Policy and Communications Group | D16 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

New vehicle tax rates for cars registered on or after 1 April 2017.
Cyfraddau treth cerbyd newydd am geir a gofrestrwyd ar neu ar ôl 1 Ebrill 2017.
Find out more/Cael gwybod mwy: www.gov.uk/newvehicletaxrates

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FOI FOI, Driver and Vehicle Licensing Agency

1 Attachment

Good Afternoon

Further to your recent email, please find attached a response to your request for an Internal Review.

Regards
Ian

Ian Aubrey
Freedom of Information Team – D16
Data Sharing & Protection Group | Strategy, Policy and Communications Directorate | DVLA | Swansea | SA6 7JL

New vehicle tax rates for cars registered on or after 1 April 2017.
Find out more: www.gov.uk/newvehicletaxrates

************************************************************************************
Correspondents should note that all communications to DVLA may be automatically logged, monitored and/or recorded for lawful purposes.

Please visit www.gov.uk/browse/driving for government information on all aspects of motoring, ranging from log books and driving licences to driving tests and vehicle tax.
************************************************************************************

Dear FOI FOI,

Giving a name without any means to contact that person is very unhelpful. Please supply a contact number for Rohan Gye so I may speak with him.

Yours sincerely,

Mark Ritchie

FOI FOI, Driver and Vehicle Licensing Agency

Good Morning Mr Ritchie

Thank you for your email.

Your next course of action with regards your FOI request for contact details is to complain to the Information Commissioner’s Office (ICO).

The Agency has responded to your request and conducted an Internal Review, the outcome of which agreed that direct contact details would not be disclosed.

If you have a query, you may send it to the DVLA FOI inbox ([DVLA request email]) in the first instance or alternatively contact the Agency via the following link: https://www.gov.uk/contact-the-dvla

Regards
Ian

Ian Aubrey
Freedom of Information Team – D16
Data Sharing & Protection Group | Strategy, Policy and Communications Directorate | DVLA | Swansea | SA6 7JL

New vehicle tax rates for cars registered on or after 1 April 2017.
Find out more: www.gov.uk/newvehicletaxrates

************************************************************************************
Correspondents should note that all communications to DVLA may be automatically logged, monitored and/or recorded for lawful purposes.

Please visit www.gov.uk/browse/driving for government information on all aspects of motoring, ranging from log books and driving licences to driving tests and vehicle tax.
************************************************************************************

Dear FOI FOI,

Its up to me what my next course of action is and right now I am asking for Rohans contact details so I may speak with him.

Yours sincerely,

Mark Ritchie

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