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Vegan Menu Provision Airedale Centre for Mental Health

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Dear Airedale NHS Foundation Trust,

I made a complaint about the attitude towards me for being Vegan and the inadequate nutrition. This was in March/April 2017.

I was aware that their usual two year review was in May 2017.

I would like full details of changes made(the Assistant Ward Manager said their would be changes) and a copy of an up to date Vegan Menu.

Yours faithfully,

Emma Thompson

Dear Ms Thompson
I've received your Freedom of Information request as below. Your enquiry has been forwarded to our PALS & Complaints team who will reply to you.
With kind regards

Deborah Cocker
IG Asst, IT Business Centre, Airedale NHS Foundation Trust, KEIGHLEY BD20 6TD

Zone C - Location 48

Tel. 01535 292738 (direct) Email [email address]

My usual working pattern is Mon-Thurs

show quoted sections

2 Attachments

Dear Ms Thompson

 

Further to your application to access information under the Freedom of
Information Act (Our Ref.2964 ) please find our response below and
attached.

 

I am advised that all our menus are now reviewed every  year and this
year’s review is just about to start.  Our facilities team have responded
that there are only so many vegan items that our kitchen can produce,  but
we feel we provide a good menu.

 

We trust you find our response helpful.  If you feel we are not complying
with our publication scheme, you feel your request has not been properly
handled, or you are dissatisfied, you can write to Bridget Fletcher, Chief
Executive at the address below to request a review.  You also have the
right to complain to the Information Commissioner under section 50 of the
Freedom of Information Act 2000 if you are dissatisfied with the outcome
of that review.

 

You may use and re-use the information we have provided (not including
logos or photographs) unless identified as another party's copyright, free
of charge in any format or medium, under the terms of the Open Government
Licence which can be viewed via the link below.

 [1]http://www.nationalarchives.gov.uk/doc/o...

 

We are continually working to improve our Freedom of Information service
and we will shortly send you a brief, anonymous, on line feedback form. 
We would be very grateful if you could take a few moments to complete and
submit this.

 

Yours sincerely

 

 

Tim Rycroft

Head of Information Technology Services & Information Governance

Airedale NHS Foundation Trust | Skipton Road | Steeton | Keighley | BD20
6TD | Location: IT Business Centre | Zone C | Department 48

FOI:  01535 292738

[2]http://www.airedale-trust.nhs.uk / Follow us on Twitter
[3]@AiredaleNHSFT

[4]cid:image001.jpg@01D30AC4.25D8CF70

 

 

Sent on behalf of Tim Rycroft by Deborah Cocker, Information Governance
Asst. (my usual working pattern is Mon-Thurs)

 

 

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Deborah Cocker,

2 Attachments

 

We recently responded to your request under the Freedom of Information Act
for some information from Airedale NHS Foundation Trust. 

 

It would help us at the Trust to receive your feedback about the service
you received and to know if there is anything we can do to improve it.   

 

Please take a moment to answer just 10 brief questions by clicking on
this link: [1]https://www.surveymonkey.co.uk/r/8Y9R5T2

 

 

All responses are anonymous - no-one will contact you as a result of giving your
feedback.

 

If you would like to discuss a Freedom of Information issue, or make a
further FOI request, please contact us separately at [2][Airedale NHS Foundation Trust request email] 

 

Thank you very much for your help.

 

With kind regards

Tim Rycroft

Head of IG/IT

 

 

Sent on behalf of Tim Rycroft by Deborah Cocker, Information Governance
Asst.  (My usual work pattern is Mon – Thurs)

 

 

 

 

 

Deborah Cocker

IG Asst, IT Business Centre, Airedale NHS Foundation Trust, KEIGHLEY BD20
6TD

[3]Description: cid:image001.jpg@01D12E87.2B256A30

[4]cid:image003.png@01D17DE1.C86C0110Zone C - Location 48

 

Tel. 01535 292738 (direct) Email [5][email address]

 

My usual working pattern is Mon-Thurs

 

References

Visible links
1. https://www.surveymonkey.co.uk/r/8Y9R5T2
2. mailto:[Airedale NHS Foundation Trust request email]
4. http://www.airedale-trust.nhs.uk/map/
5. mailto:[email address]

Dear Deborah Cocker,

I was told that I hadn't addressed my request to the right place, which is why I got the Vegan menu for the main hospital at Airedale, I asked for the menu for the Airedale centre for mental health.

I was told ''Our facilities team have responded that there are only so many vegan items that our kitchen can produce, but we feel we provide a good menu.''

This is an inadequate response in general, the understanding of a Vegan diet is poor. It currently does nothing to help others understand why you are Vegan when the options are salad sandwiches. Soya yoghurts are supposed to be a treat(for Vegans who have soya products) but there is no other alternatives.

Yours sincerely,

Emma

Deborah Cocker,

I will be away from the Trust unitl Tuesday 8th August and this account will not be monitored.

Please address all Freedom of Information enquiries to [Airedale NHS Foundation Trust request email] and I will contact you on my return.

We aim to respond to all new FOI requests within 20 working days.

If you have an urgent query, please contact the Head of IT/IG [email address]

2 Attachments

Dear Ms Thompson
 
We have received your request for internal review.  Please find our
response below.
 
I’m very  sorry but I responded to your initial FOI request in error.    I
hadn't noted that your request related to Mental Health Services when in
fact Airedale NHS Foundation Trust does not provide mental health
services.  Mental Health Services in this area are provided by Bradford
District Care Trust and their meals are provided through their own
arrangements.       
 
I did respond to your initial enquiry by saying I would pass this to our
PALS/Complaints Dept.  However, that department informed me that they
understood from your email that your complaint had been dealt with at the
time of your inpatient stay and that you simply required the up to date
vegan menu information.  I then responded to you with the vegan menu for
Airedale NHS Trust together with the statement you quoted below.
 
With your permission, I will forward your original FOI request to Bradford
District Care Trust and ask their FOI Officer to respond to you directly. 
Please confirm that you would like me to do that.  The email address for
BDCT FOI team is  [1][email address] if you prefer to contact
them yourself.
 
Please accept my sincere apologies for the confusion.
 
With kind regards
 
 
Deborah Cocker
IG Asst, IT Business Centre, Airedale NHS Foundation Trust, KEIGHLEY BD20
6TD
[2][IMG] Zone C - Location 48
 
Tel. 01535 292738 (direct) Email [3][email address]
 
My usual working pattern is Mon-Thurs
 
 
 
 
 
 

Dear Airedale NHS Foundation Trust,

I received this reply but unsure who to reply to.

In this it states that my complaint at the time was resolved, which I never said at all. If it had been resolved I would not be making the request.

Dear Ms Thompson

We have received your request for internal review. Please find our
response below.

I’m very sorry but I responded to your initial FOI request in error. I
hadn't noted that your request related to Mental Health Services when in
fact Airedale NHS Foundation Trust does not provide mental health
services. Mental Health Services in this area are provided by Bradford
District Care Trust and their meals are provided through their own
arrangements.

I did respond to your initial enquiry by saying I would pass this to our
PALS/Complaints Dept. However, that department informed me that they
understood from your email that your complaint had been dealt with at the
time of your inpatient stay and that you simply required the up to date
vegan menu information. I then responded to you with the vegan menu for
Airedale NHS Trust together with the statement you quoted below.

With your permission, I will forward your original FOI request to Bradford
District Care Trust and ask their FOI Officer to respond to you directly.
Please confirm that you would like me to do that. The email address for
BDCT FOI team is [1][email address] if you prefer to contact
them yourself.

Please accept my sincere apologies for the confusion.

With kind regards

Deborah Cocker
IG Asst, IT Business Centre, Airedale NHS Foundation Trust, KEIGHLEY BD20
6TD
[2][IMG] Zone C - Location 48

Tel. 01535 292738 (direct) Email [3][email address]

My usual working pattern is Mon-Thurs

Yours faithfully,

Emma

2 Attachments

Dear Ms Thompson
 
You need to address your request and any other concerns about "Airedale
Centre for Mental Health" to Bradford District Care Trust who provide all
mental health services in the Airedale area.  Their web address is:
 
[1]http://www.bdct.nhs.uk/about-us/key-info...
 
and their email address is   [2][email address]
 
I hope they are able to resolve your concerns for you.
 
With kind regards
Deborah Cocker
IG Asst, IT Business Centre, Airedale NHS Foundation Trust, KEIGHLEY BD20
6TD
[3][IMG][4][IMG]Zone C - Location 48
 
Tel. 01535 292738 (direct) Email [5][email address]
 
My usual working pattern is Mon-Thurs
 
 
 
 

We don't know whether the most recent response to this request contains information or not – if you are Emma please sign in and let everyone know.