Various Information

Ryan Duff made this Freedom of Information request to London Buses Limited

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The request was successful.

Dear London Buses Limited,

I wish to seek the following information. For each of the following years: 2019, 2018, 2016, 2014, 2013, 2010, 2005, I require a list of the top 20 busiest bus routes in London. In order with annual ridership figures for each route.

When was the IBUS system introduced?

Prior to introduction of IBUS what method was used to keep track of buses and ensure they ran to time?

Every bus in London is fitted with a Ramp access tool what it its purpose?

How is it to be used in an emergency? Please provide detailed instruction that were given by the manufacturer of the ramp?

Is the tool used standard across all fleets I.E. could the same tool be used on any number London buses?

How many people does London Buses employee?

Please provide the names of each department within London buses.

Yours faithfully,

Ryan Duff

FOI, London Buses Limited

Dear Mr Duff

TfL Ref: 1733-2021

Thank you for your request received by Transport for London (TfL) on 28 November 2020.

The Government has announced a series of measures to tackle the Coronavirus. It is essential for London, and in particular for all critical workers, that we continue to provide a safe transport network that enables them to make the journeys they need to.

Please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation and so you may wish to reconsider the timing of this request. Please notify us as soon as possible if you would like to withdraw your request at the current time.

Should you wish to proceed with the request we will aim to issue a response by 30 December 2020 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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FOI, London Buses Limited

2 Attachments

Dear Mr Duff

 

TfL Ref: 1733-2021

 

Thank you for your request received by us on 28 November 2020 asking for
information about bus services, employee data and the ibus system.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold some of the information you require. You asked:

 

For each of the following years: 2019, 2018, 2016, 2014, 2013, 2010, 2005,
I require a list of the top 20 busiest bus routes in London. In order with
annual ridership figures for each route.

 

The usage data you asked for covering the financial years from 2010-11 to
2019-20 is available on our website using the following links:

 

[1]https://tfl.gov.uk/corporate/publication...

 

[2]https://tfl.gov.uk/cdn/static/cms/docume...

 

In accordance with section 21 of the FOI Act, we are not obliged to supply
you with a copy of the requested information as it is already accessible
to you elsewhere.

 

For the financial years of 2004/5 and 2005/6, please refer to the
following table for the top 20 busiest bus routes:

 

2004/05 2005/06
Route Total Boardings Route Total Boardings
25 21 057 007 25 22 053 873
207 19 608 108 29 16 880 308
29 16 991 637 18 15 934 531
18 15 623 555 149 14 855 799
149 15 211 949 73 14 567 091
73 14 587 981 38 13 970 156
243 12 240 784 243 12 832 657
436 11 936 524 207 12 262 472
254 11 763 024 12 12 227 092
94 11 601 394 94 12 156 888
253 11 529 472 436 11 765 731
12 11 449 800 254 11 636 018
53 11 061 025 253 11 503 209
38 10 968 691 19 11 450 570
52 10 905 337 8 11 254 811
24 10 790 059 36 11 081 160
279 10 759 484 53 10 885 280
453 10 682 476 23 10 871 715
8 10 558 409 52 10 647 909
86 10 522 857 83 10 366 855

 

 

When was the IBUS system introduced?

 

Prior to  introduction of IBUS what method was used to keep track of buses
and ensure they ran to time?

 

The iBus roll out began in March 2007 and was completed in April 2009.

 

The bus radio communications and vehicle location system in use before
iBus was designed for a much smaller London Bus fleet and could not keep
up with the increasing demands of a growing bus fleet. To keep track of
buses and ensure they ran to time, we employed a team of survey staff,
known as Traffic Recorders that recorded times of bus routes as they
departed from designated stops. Recordings were made on hand-held data
terminals and downloaded into a computer programme which analysed the
service from the passenger’s point of view.

 

Every bus in London is fitted with a Ramp access  tool what it its
purpose?

 

How is it to be used in an emergency? Please provide detailed instruction
that were given by the manufacturer of the ramp?

 

Is the tool used standard across all fleets I.E. could the same tool be
used on any number London buses?

 

The London Buses fleet consist of low-floor wheelchair-accessible
vehicles, complete with ramps and a prioritised wheelchair bay area
onboard. Buses can be lowered closer to the height of the kerb. If a ramp
were to fail in service, the bus would normally be withdrawn at the
earliest convenient point in its cycle. The issue would be reported and
the vehicle would be referred to an engineering team. When a bus driver
starts their shift, they check the ramp is working as part of their
pre-service checks.

 

The ramp should be available automatically as and when it’s needed. If any
type of emergency situation arises, the driver contacts either the garage
or TfL’s 24/7 control room to obtain advice and support. All buses are
fitted with similar ramps that can deploy from floor to kerb.

 

There are different makes and models of vehicles that bus operating
companies can choose since they purchase and lease buses that satisfy the
generic requirements for operating in London. Therefore operators will
have differing arrangements on where the ramp access tool is stored, who
can use it and how it is used. If you would like to contact the various
bus operators for the instructions given by each vehicle manufacturer,
their contact details can be found here:
[3]https://tfl.gov.uk/modes/buses/who-runs-.... Please
note that private companies are not legally obliged to respond under the
Freedom of Information Act legislation.

 

How many people does London Buses employee?

 

Please provide the names of each department within London buses.

 

TfL does not employ bus drivers as they are directly employed by the
operating companies; there are 25,400 in the London fleet. We do not hold
information on every job that is connected to running buses in London,
given the role operating companies play in the employment of staff.
 Please see the aforementioned link to the operators websites if you would
like to approach them directly about this. However, in terms of TfL’s Bus
Operations and the various departmental levels, please see the attached
spreadsheet for further information, applicable for this financial year.

 

If you are considering submitting a further FOI request please think
carefully about whether the request is essential at this current time, as
answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. Where
requests are made, please note that our response time may be impacted by
the current situation.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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