Vaccination support for blind and partially sighted people

Response to this request is long overdue. By law, under all circumstances, NHS Wolverhampton City Clinical Commissioning Group should have responded by now (details). You can complain by requesting an internal review.

Dear NHS Wolverhampton City Clinical Commissioning Group,

I am writing to you about the Covid-19 vaccination programme being led by your Clinical Commissioning Group and how you are supporting blind and partially sighted people to access the programme.

Please could you answer the following questions under the Freedom of Information Act:

1) Are you ensuring information sent to a visually impaired person about vaccine appointments or provided to them at a vaccination centre is available in an accessible format such as large print and braille? If yes, how?

2) Are you providing clear information on the location of vaccine centres, such as public transport options and alternatives for blind and partially sighted people? If yes, how?

3) Are you making sure that vaccination venues have clear signage and good levels of lighting to enable blind and partially sighted people to access them? If yes, how?

4) Are you ensuring staff and volunteers at vaccination centres are trained to provide support to people with sight loss, such as providing verbal or sighted guiding where necessary? If yes, how?

5) Are you aware of and using the sight loss sector guidance on vaccine rollout which is available here: If yes, how have you used this?

Yours faithfully,

Mike Bell
Senior Public Affairs and Campaigns Manager
Thomas Pocklington Trust

FOI (NHS WOLVERHAMPTON CCG), NHS Wolverhampton City Clinical Commissioning Group

Thank you for your request for information. Your request is being dealt
with under the terms of the Freedom of Information Act 2000 and we are
committed to complying in line with the provisions, however, the NHS is
facing unprecedented challenges relating to the coronavirus (COVID-19)
pandemic at the current time.  Understandably, our resources have been
diverted to support our front-line colleagues who are working tremendously
hard to provide care for our patients, and to those in need of our


The Information Commissioners Office has recognised the current situation
in the
NHS [1]


We strive to be transparent and to work with an open culture.  But at this
time, whilst care of patients and the safety of our staff takes precedent,
it is likely that responses to some requests for information or records
will be delayed.  We apologise for this position in advance, and will
endeavour to provide you with as much information as we can, as soon as we
are able. In some circumstances a fee may be payable and if that is the
case, I will let you know. A fees notice will be issued to you, and you
will be required to pay before we proceed to deal with your request.

If you have any queries, please contact us.

Freedom of Information Requests
Wolverhampton CCG
Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU
[email address]<mailto:[email address]>

show quoted sections