We don't know whether the most recent response to this request contains information or not – if you are Joe Tomlinson please sign in and let everyone know.

User Research at HMRC

Joe Tomlinson made this Freedom of Information request to HM Revenue and Customs Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for Joe Tomlinson to read recent responses and update the status.

Joe Tomlinson
Delivered

Dear HM Revenue and Customs,

I am conducting research on the scale of user research in government. Please could you tell me:

(1) How many user researchers presently work at HMRC?; and

(2) How much HMRC has spent annually on user research for each of the previous five years?

Thanks in advance for your time.

Yours faithfully,

Joe Tomlinson

Link to this Report
Information Rights Unit, HM Revenue and Customs

Our ref: FOI2024/39785

Dear Joe Tomlinson,

Thank you for your request, which was received on 8 April.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 7 May 2024, we will write to let you know the reason
and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

Link to this Report
Information Rights Unit, HM Revenue and Customs

1 Attachment

Dear Joe Tomlinson,

We are writing in response to your request for information, received 8
April.

Yours sincerely,

HMRC Information Rights Unit

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Joe Tomlinson please sign in and let everyone know.