Use of unsecure phone-lines

Ian Francis made this Freedom of Information request to HM Passport Office

The request was successful.

From: Ian Francis

Dear Identity and Passport Service,

A relative recently attended a passport interview that was supposed to be conducted via webcam.Upon arrival they were told there was a problem with computer software and offered an interview over an "unsecured" phone-line instead.The alternative was to phone you the following day and re-book an interview at a later date, in the hope that the software would be working.This was something of a "Hobsons Choice" given that work commitments preventing attendance for at least ten days and the passport was required urgently. It seems strange that an organisation purporting to protect peoples identity would want the most personal, private and confidential information discussed over an "unsecure" phon-line

I would like to have the following information from you:-

(1) How many interviews have you conducted over "unsecured" phone-lines in each of the last three years ?

(2) How many people have turned down the offer of an interview over an "unsecured" phone-line in each of the last three years?

(3) Has the use of "unsecured" phone-lines for the purpose of passport interviews been given Ministerial Approval ? If so by which Minister(s) and on what date(s)?

(4) If Ministerial approval has not been given who in your organisation approved use of "unsecured" phone lines and on what date?

Yours faithfully,

Ian Francis

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From: IPSFOIs
HM Passport Office


Attachment 24007 Ian Francis ack.pdf
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Dear Mr Francis,

Thank you for your email of 22 August. Please find an acknowledgement
attached.

<<24007 Ian Francis ack.pdf>>

Yours sincerely,

Freedom of Information Team

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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From: IPSFOIs
HM Passport Office


Attachment 24007 Ian Francis response.pdf
63K Download View as HTML


Dear Mr Francis,

Thank you for your email of 22 August. Please find a response attached.

<<24007 Ian Francis response.pdf>>

Yours sincerely,

Freedom of Information Team

show quoted sections

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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From: Ian Francis

Dear IPSFOIs,

I would like to thank you for your response to my request.

The HTML version of your response is corrupted and words, sentences appear out of order.Can you please provide an uncorrupted version of the HTML response to ensure I fully understand it.

Yours sincerely,

Ian Francis

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