Use of undercover ticket inspectors

The request was partially successful.

Dear Transport for London,

I am writing to request information regarding Transport for London's (hereafter 'TfL') policy regarding the use of undercover ticket inspectors, in accordance with the Freedom of Information Act (2000). Note; for the sake of clarity, 'undercover inspectors' refers to all non-uniformed inspectors. I request the following information:

1. The number of undercover ticket inspectors TfL employs. I would appreciate if you could give a breakdown of how many ticket inspectors are employed on each mode of transport.

2. The proportion of the total ticket inspectors employed by TfL constituted by undercover inspectors.

3. The total expenditure on ticket inspection, including the wages bill of all ticket inspectors, administration costs of issuing, and dealing with fines, the costs of bringing charges against non-payers of fines, and any other associated costs, for the most recent financial year.

4. The absolute value of the fines collected by all ticket inspectors for the most recent financial year.

5. The absolute value of the fines collected by all undercover ticket inspectors in the most recent financial year.

6. TfL's code of conduct for ticket inspectors, when dealing with members of the public.

7. TfL's guidelines on uniform for undercover inspectors. Specifically, rules on the covering of the head and face for non-religious reasons.

8. The number of complaints made against TfL staff for intimidating behaviour between Jan 2011 and Jan 2012. if data is not available for this period, then I request data for the most recent 12 month period for which you have measurement.

I am willing to clarify any details of the request that may be unclear. I look forward to your response.

Yours faithfully,

Nicholas Paddock

FOI, Transport for London

Dear Mr Paddock

TfL Ref:聽 FOI-1685-1112

Thank you for your email received by Transport for London (TfL) on 20
February 2012 asking for information about undercover ticket inspectors.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL鈥檚 information access policy.聽

A response will be provided to you by 19 March 2012.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[1][TfL request email]

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FOI, Transport for London

4 Attachments

Dear Mr Paddock

TfL Ref:聽 FOI-1685-1112

Thank you for your email received by Transport for London (TfL) on 20
February 2012 asking for information about undercover ticket inspectors.

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and TfL鈥檚 information access policy. I can confirm
that TfL holds some of the information you require. You asked for:

1.聽聽聽 The number of undercover ticket inspectors TfL employs. I would
appreciate if you could give a breakdown of how many ticket inspectors are
employed on each mode of transport.

TfL鈥檚 Revenue Protection Inspectors perform their duties in either uniform
or plain clothes.聽 The tactic of deploying in plain clothes is based on
operational requirements.聽 There is no single dedicated plain-clothes
unit.

The total number of inspectors for each area of TfL is:-

路聽聽聽聽聽聽聽聽 Surface (Bus): For the year 2010/11 the average headcount for
bus Revenue Protection Inspectors was 276.

路聽聽聽聽聽聽聽聽 Underground:聽 For the year 2010/11 the average headcount for
Revenue Control Inspectors was 260.

路聽聽聽聽聽聽聽聽 Overground:聽 TfL does not employ revenue inspectors on London
Overground. 聽Revenue Protection staff are employed by London Overground
Rail Operations Ltd (LOROL).

路聽聽聽聽聽聽聽聽 Docklands Light Railway:聽TfL does not employ revenue inspectors
on London Overground. 聽Revenue Protection staff are employed by Serco
Docklands Ltd (SERCO).

路聽聽聽聽聽聽聽聽 Trams:聽 TfL does not employ revenue inspectors on London Trams.
聽Revenue Protection staff are employed by Tram Operations Limited (TOL).聽

2. The proportion of the total ticket inspectors employed by TfL
constituted by undercover inspectors.

聽聽聽聽

TfL鈥檚 Revenue Protection Inspectors perform duty in either uniform or
plain clothes.聽 The tactic of deploying in plain clothes is based on
operational requirements.

3. The total expenditure on ticket inspection, including the wages bill of
all ticket inspectors, administration costs of issuing, and dealing with
fines, the costs of bringing charges against non-payers of fines, and any
other associated costs, for the most recent financial year.

The total expenditure on inspectors for each mode is:-

路聽聽聽聽聽聽聽聽 Surface (Bus): For the year 聽2010/11 the cost of bus Revenue
Protection has been calculated as 拢15.6m. This figure includes all costs
eg wages, management, uniforms, etc

路聽聽聽聽聽聽聽聽 Underground:聽 For the year 聽2010/11 the cost of Underground
Revenue Protection has been calculated as 拢12.2m. This figure includes all
costs eg wages, management, uniforms, etc

路聽聽聽聽聽聽聽聽 Overground:聽 TfL does not hold this information, Revenue
Protection on London Overground is carried out by LOROL as part of a
overall contract to provide services to TfL.

路聽聽聽聽聽聽聽聽 DLR:. TfL does not hold this information, Revenue Protection on
DLR is carried out by SERCO as part of a overall contract to provide
services to TfL.

路聽聽聽聽聽聽聽聽 Trams:聽 TfL does not hold this information, Revenue Protection
on Tramlink is carried out by TOL as part of a overall contract to provide
services to TfL.

4. The absolute value of the fines collected by all ticket inspectors for
the most recent financial year.

TfL Inspectors issue Penalty Fares and not fines.聽 Fines can only be
imposed by the Courts.聽 The total value of Penalty Fares collected by
inspectors for each area of TfL is:-

路聽聽聽聽聽聽聽聽 Surface: (Bus) For the year 2010/11 拢1,067,839 was collected in
bus Penalty Fares (by PF issue date)

路聽聽聽聽聽聽聽聽 Underground:聽 For the year 2010/11 拢447,507 was collected in
London Underground Penalty Fares (by PF issue date)

路聽聽聽聽聽聽聽聽 Overground:聽 TfL does not hold this information, Revenue
Protection on London Overground is carried out by LOROL as part of a
overall contract to provide services to TfL.

路聽聽聽聽聽聽聽聽 DLR: TfL does not hold this information, Revenue Protection on
DLR is carried out by SERCO as part of a overall contract to provide
services to TfL.

路聽聽聽聽聽聽聽聽 Trams聽 TfL does not hold this information, Revenue Protection on
Tramlink is carried out by TOL as part of a overall contract to provide
services to TfL.

It is important to note that in addition to the actual money recouped by
Penalty Fares, Revenue Protection Inspectors provide a deterrent effect on
potential fare evaders.聽 Their presence on the network and the likelihood
of being caught and prosecuted prevents a large number of passengers from
attempting fare evasion.聽 Without them the level of fare evasion would be
significantly higher than it is currently.

Revenue Protection Inspectors provide a visible uniformed presence on the
transport 聽network which TfL鈥檚 customers find reassuring from a safety and
security perspective.聽 Other duties include:

路聽聽聽聽聽聽聽聽 Dealing with irregular travel by inspecting customer鈥檚 tickets
and where appropriate either issuing a Penalty Fare or reporting the
passenger for consideration of prosecution for fare evasion, public order
offences or other breaches of relevant legislation (e.g. The Public
Service Vehicles (Conduct) Regulations 1990, Regulation of Railways Act
1889, TfL Railway Byelaws etc.).聽 RPIs are also required to report bus
drivers to TfL for breaches of contract terms (e.g. passengers travelling
with no ticket and not challenged by driver on boarding) or for health and
safety breaches (smoking on duty or on the phone etc).

路聽聽聽聽聽聽聽聽 Providing valuable customer assistance as necessary answering
any queries customers may have e.g. travel directions etc.,

路聽聽聽聽聽聽聽聽 Overseeing buses on diversion to ensure service disruption is
kept to a minimum and drivers follow correct routes.聽

路聽聽聽聽聽聽聽聽 Assisting at large pre-planned public events e.g. Notting Hill
Carnival where they supervise the safe and effective boarding of customers
and safe departure of buses or access and egress to stations, where there
are large crowds of people gathered and the potential for crushing, public
disorder and accidents/incidents etc.

路聽聽聽聽聽聽聽聽 Performing passenger assistance duties at busy interchange
stations during transport strikes on the railway etc.

5. The absolute value of the fines collected by all undercover ticket
inspectors in the most recent financial year.

See above. We do not have dedicated plainclothes inspectors and therefore
do not hold this information.

聽聽聽聽

6. TfL's code of conduct for ticket inspectors, when dealing with members
of the public.

Please see attached the code of conduct for TfL staff.

聽聽聽聽

7. TfL's guidelines on uniform for undercover inspectors. Specifically,
rules on the covering of the head and face for non-religious reasons.

聽聽聽聽

See attached Surface (Bus) Enforcement Uniform Policy and Dress Code
Publication.聽

TfL do not have any specific rules on the covering of the head and face
for non-religious reasons however what staff are allowed to wear is
stipulated clearly and a professional high standard of appearance is
required.聽 聽Staff are allowed to wear head dress (hats/caps). 聽聽聽聽

London Underground rules on head dress (as per Uniform Services) are as
follows:-

To reflect London Underground's (LU's) commitment to equality, diversity
and inclusion, the current standard on uniform headwear has been amended
to clarify the options currently permissible for staff who choose to wear
LU-approved headwear as part of our uniform. The wearing of a uniform hat
remains optional for all staff.

Beside the official issue peak cap and woolly hat, LU uniform-approved
hats include the following:

路聽聽聽聽聽聽聽聽 Turban

路聽聽聽聽聽聽聽聽 Rasta hat

路聽聽聽聽聽聽聽聽 Muslim female head scarf

路聽聽聽聽聽聽聽聽 Muslim male skull cap

路聽聽聽聽聽聽聽聽 Jewish skull cap

The above reflects current demand based on the religious and ethnic
diversity of our staff.

8. The number of complaints made against TfL staff for intimidating
behaviour between Jan 2011 and Jan 2012. if data is not available for this
period, then I request data for the most recent 12 month period for which
you have measurement.

TfL does not hold this information.聽Complaints about Inspectors are logged
as public complaints about staff for investigation by management and are
not broken down or recorded as 鈥渋ntimidating behaviour鈥.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[1][TfL request email]

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