We don't know whether the most recent response to this request contains information or not – if you are Quentin Elphick please sign in and let everyone know.

Use of two or three parts verification to confirm identity of people claiming to work for DWP in incoming phone calls

Arthur Tanner made this Freedom of Information request to Department for Work and Pensions Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for Quentin Elphick to read recent responses and update the status.

Dear Department for Work and Pensions,

I wish to use two or three part identity verification for people phoning me claiming to work for DWP.
This is a simple process, staff at DWP are given a password or passwords that only they know. When phoning me they are asked a question or series of questions, to which only DWP staff have access to the answers.

I have reently had a number of what appear to be scam phone calls with people claiming to work for DWP, asking for passwords eg, pets name, date of birth, place of birth, school, NI number and so-on, but when I have asked them to positively identify themselves they have refused to answer simple security questions, claiming they don't have to answer. I am currently assuming that these phone calls are being made by scammers.

Is there any legislation in place that prevents me from using two or three part verification of callers? If so, can you specify what this legislation is, e.g. the name and section of the relevant acts of parliment and the date of the legislation. A link directly to the legislation would be useful, in the same way I can quote section 7 of the 1996 education act which can be found here:- https://www.legislation.gov.uk/ukpga/199...
Which takes me to the specific legislation I am discussing in this example.

If there is no legislation in place preventing me from using two or three part/step verification to confirm identity (to a moderately safe level) of people phoning me claiming to work for DWP please confirm this.

Yours faithfully,

Quentin Elphick

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from [email
address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

show quoted sections

References

Visible links
1. https://www.gov.uk/government/organisati...

freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear Arthur Tanner,

I am writing in response to your request for information, received 7th
November.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

My name is Quentin Elphick
Which is why I signed the information request 'Quentin Elphick'

Does the persosn who signed the reply
' Yours sincerely,
DWP Central FoI Team'
Actuall exist?
Could the person or persons or AI claiming to be DWP Central FoI Team please provide their real name too.

This person who's name is quoted above states
"On this occasion we will not be processing your request further. This is because your request
does not comply with Section 8(1)(b) of the FoI Act as you have not provided a name. Your
Email advises Arthur Tanner, however you have signed your Email Quentin Elphick
To enable us to provide a response, please provide your real name. "

Could the person or persons or AI claiming to be DWP Central FoI Team please provide their real name too.

Yours faithfully,

Quentin Elphick

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from
[email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

show quoted sections

References

Visible links
1. https://www.gov.uk/government/organisati...

DWP freedom-of-information-requests, Department for Work and Pensions

Dear Mr Elphick,
 
Thank you for your email of 27 November requesting an Internal Review of
FOI2023/85499.
 
In this instance, as there were two different names used for the request,
it failed the requirements of section 8(1)(b) of the FOI Act, as we were
not sure who the request was coming from.
 
Therefore, as the FOI was invalid under section 8, there is no opportunity
for you to seek an Internal Review and so we will not be taking this
request forward.
 
There is some helpful guidance about section 8 on the ICO website -
[1]Recognising a request made under the Freedom of Information Act
(section 8) | ICO
 
This guidance states that “An individual submitting an invalid request
under section 8 does not have any further rights of complaint to the
Information Commissioner”.
 
Subsequently, our advice is that, if you still want to, you resubmit your
original request using one name.
 
With regards to your point about the names of DWP staff responding to FOI
requests, under the FOI Act we are not obliged to provide any specific
contact information of who has responded to a request. A FOI request is
made to a public authority, and it is the public authority, not an
individual, who is responding.
 
Yours sincerely,
 
DWP Central Freedom of Information Team

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Quentin Elphick please sign in and let everyone know.